Cameron Alexander-Munns | Page 15

Great Car Buying Experience I appreciated the attentiveness of the sales personnel and the newness of the dealership. The sales staff offered a friendly "no pressure" experience I appreciated the attentiveness of the sales personnel and the newness of the dealership. The sales staff offered a friendly "no pressure" experience and focused on our needs. More

by patrick.halverson1 Verified Customer Verified Customer

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Best Service Department EVER I’m 71 years old and I have owned many new cars. I have never experienced the extremely high level of service and customer care that I always receive I’m 71 years old and I have owned many new cars. I have never experienced the extremely high level of service and customer care that I always receive from the service team. Sam Pack’s 5 Star Subaru in Grapevine. I can’t emphasize enough how much I both admire and appreciate their care and professionalism. More

by ELLIELIZ1205 Verified Customer Verified Customer

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We asked...you delivered! There are no words to describe our ultimate satisfaction with this car buying experience. We had not bought a car in 15 years and needed advice, not j There are no words to describe our ultimate satisfaction with this car buying experience. We had not bought a car in 15 years and needed advice, not just sales! Dustin greeted us and introduced us to Cameron. We could not have asked for a better adviser. Cameron was patient, engaging, and knowledgeable. He offered many options but never confused us. Once we finally made our decision, he helped us decide on the best financing option and then Brian made the final steps easy and understandable. This is our third Sam Pack vehicle in 30 years. We are forever Sam Pack customers! More

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Extremely great! Amazing dealership. Went in to see Dee Boyett for a new sale post walk through and she answered all my questions fully. Checked with my service writer Amazing dealership. Went in to see Dee Boyett for a new sale post walk through and she answered all my questions fully. Checked with my service writer Michael Dinh for my next oil change, and my salesmen Cameron Munns came over to see how I was doing. Even checked with Brian Swarver with some warranty questions. Every one I talked to made me a priority. Very satisified. More

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Great experience Super helpful group of people! Cameron Munns is the first honest and fair car dealer I have worked with! Dee Boyett is a wonderful person to work with Super helpful group of people! Cameron Munns is the first honest and fair car dealer I have worked with! Dee Boyett is a wonderful person to work with and is super helpful. Also Brian made Financing a super easy and clear process! Highly recommended the whole team at Five Star Subaru! More

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Best Car Buying Experience Ever :) I had a great experience at Sam Pack Subaru. I just love that they're real and don't fake their way thru things. They treated me fairly and with kin I had a great experience at Sam Pack Subaru. I just love that they're real and don't fake their way thru things. They treated me fairly and with kindness. Every person I encountered was really cool ... the sales guys, finance, sales manager, service. Somebody actually took the time to hire a great bunch of folks to start up this new location. During our negotiations, I was really impressed with how Joey took care of me. I'm rarely surprised with great customer service. But this was a very, very well done. I've been in customer service for a long time and work hard to teach this kind of service to my employees. As a car buyer, I've never been treated with such respect. In the past, I've felt pressured and insignificant. Joey did the opposite of that. I felt like I was given a fair deal and that I was more than just another # on the sales board. More

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This dealership is a joke... Dealership sales departments can be amazing or absolutely atrocious. This Subaru dealership is the worst I have ever dealt with. They clearly need sal Dealership sales departments can be amazing or absolutely atrocious. This Subaru dealership is the worst I have ever dealt with. They clearly need sales people who care about their customers and managers that can train their staff appropriately. My transaction and interaction should have been a ride at six flags. They say there is transparency in the sale, but "clearly" they are in it just for the sale, to the point where they call you to come into the dealership to secure a vehicle and once you arrive they change the deal terms that could have been easily said over the phone. My wife and I wasted our 4th of July gathering documents to purchase a Subaru Outback and were asked to come into the dealership. At the dealership we were told that there were problems with the deal. I get problems can happen but why waste our holiday to try and sell us into a different vehicle. If you can please, please, please drive to another dealership that has moral compass, business sense, and is customer centric. Run away from this place. You will be treated much, much better somewhere else. More

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