Since I got to the dealership, everyone was offering to
help! I felt welcomed. Cameron was the salesman person I got and he was very helpful. They didn’t have the car I went to see but he acted fast and fo
help! I felt welcomed. Cameron was the salesman person I got and he was very helpful. They didn’t have the car I went to see but he acted fast and found a new car with same features. We had driven from Chicago. I really appreciated his help!
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by galmazan
Nov 29, 2021 -
Gurnee Volkswagen responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cameron met your expectations. Thank you again for choosing Bob Rohrman's Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!
They lied in the internet ad about the car saying that it
had Bluetooth - it does not. They detailed the car nicely except for the armrest storage which was filled with dirty tissues and debris from Taco Bel
had Bluetooth - it does not. They detailed the car nicely except for the armrest storage which was filled with dirty tissues and debris from Taco Bell including receipts that dated from after their acquisition of the car. I was going to give them a pass, but they have texted me three times asking for a review. Well, here it is.
2 weeks later: the dealership reached out to ask if they could help. I asked if they would consider adding aftermarket Bluetooth - and they never responded. I have edited my rating from 2 stars to 1.
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by BSFRANK29
Verified Customer
Verified Customer
Other Employees Tagged:
Brendan Keough, Javier Rivera, Yunior Villaneda
Dec 14, 2021 -
Gurnee Volkswagen responded
.We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Please let us know the best way to reach you.
Dec 01, 2021 -
Gurnee Volkswagen responded
We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.
Dec 01, 2021 -
BSFRANK29 responded
If you could install an aftermarket Bluetooth system, it would help. These are not expensive and can be installed with the existing radio. I did not mention anything in my review about the blown speakers and the warning light that comes on every time I start the car because I thought those things would just make me look like a stupid buyer - but your help in ameliorating those issues would also be appreciated.
The process was not as stressful with Cameron helping me
out on any questions I had.
out on any questions I had.
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by JOCELYN_DELTORO
Verified Customer
Verified Customer
Nov 04, 2021 -
Gurnee Volkswagen responded
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
We just bought a Tiguan from Cristian at the Gurnee
Volkswagen! It was a great experience and he was there through entire process. He was patient and thorough and most of all listened to our needs. In
Volkswagen! It was a great experience and he was there through entire process. He was patient and thorough and most of all listened to our needs. In fact everyone there was great. Awesome experience! Would purchase again!
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by davis48
Other Employees Tagged:
Cristian Vega
, Yunior Villaneda, Jason Whitley
Nov 02, 2021 -
Gurnee Volkswagen responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
10000% recommended this dealership! Everyone is so
professional and not pushy AT all. They were extremely easy to work with ESPECIALLY Cameron and Danny! I will refer anyone I know to this dealership.
professional and not pushy AT all. They were extremely easy to work with ESPECIALLY Cameron and Danny! I will refer anyone I know to this dealership. Can’t wait to get future cars here!
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by FAGANRASLAWSKI
Verified Customer
Verified Customer
Other Employees Tagged:
Donnie Avramov
Jul 30, 2021 -
Gurnee Volkswagen responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman's Gurnee Volkswagen!
Great people to work with. Kind and smart individuals.i
really enjoyed myself. The environment was very helpful and rewarding
I would love to buy another vehicle one day
really enjoyed myself. The environment was very helpful and rewarding
I would love to buy another vehicle one day
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by PARKERDERICK35
Verified Customer
Verified Customer
Other Employees Tagged:
Ron Monaco,
Cristian Vega
, Jasin Beshiri, Mark Diwa, Jovonn Griffin, Gustavo Molina, Sandi Negrau, Kevin Ngorn, Javier Rivera
Jul 28, 2021 -
Gurnee Volkswagen responded
Thanks for your feedback on your recent visit to Bob Rohrman's Gurnee Volkswagen. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Cameron was very helpful, informative, no pressure,
polite and respectful. Thank you for a seemless car buying experience!
polite and respectful. Thank you for a seemless car buying experience!
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by ANDREW.C.LEVIN
Verified Customer
Verified Customer
Other Employees Tagged:
Javier Rivera, Javier Rivera
Jun 25, 2021 -
Gurnee Volkswagen responded
Thank you, Andrew! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on your new vehicle and thank you again for choosing Bob Rohrman's Gurnee Volkswagen. We look forward to having you as one of our valued customers for many more years to come!
Everyone was friendly and helpful. Answered all my
questions and helped me pick the car that was right for me. Very satisfied with my purchase.
questions and helped me pick the car that was right for me. Very satisfied with my purchase.
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by THEHEDGERFAMILY
Verified Customer
Verified Customer
Other Employees Tagged:
Ron Monaco
, Jasin Beshiri, Jovonn Griffin, Jason Whitley
May 14, 2021 -
Gurnee Volkswagen responded
Thanks for your feedback on your recent visit to Bob Rohrman's Gurnee Volkswagen. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Super friendly and helpful staff. I’ve purchased over 14
cars in my life and would def say that this was one of the best experiences ever
cars in my life and would def say that this was one of the best experiences ever
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by mikebell388
Other Employees Tagged:
Ron Monaco
, Jasin Beshiri, Jovonn Griffin, Anna Miller, Gustavo Molina, Sandi Negrau, Kevin Ngorn, Daisy Ramirez
May 04, 2021 -
Gurnee Volkswagen responded
Thank you, Mike! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman's Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!
Fantastic!!!! Entire sales proceeds was smooth and easy.
Great pricing great staff. Highly recommend them to everyone I know. Got the car I wanted for a price that was beyond fair.
Great pricing great staff. Highly recommend them to everyone I know. Got the car I wanted for a price that was beyond fair.
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by Whitleyfamily60134
Verified Customer
Verified Customer
Other Employees Tagged:
Ron Monaco
, Jasin Beshiri, Jovonn Griffin, Anna Miller, Gustavo Molina, Sandi Negrau, Kevin Ngorn, Daisy Ramirez, Jason Whitley
Apr 29, 2021 -
Gurnee Volkswagen responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new vehicle!