Cameron Rolon | Page 49

Timely One of our company vans was out of service. The repair was difficult, removing part of the ac system, and dash to repair. They handled it within the t One of our company vans was out of service. The repair was difficult, removing part of the ac system, and dash to repair. They handled it within the time they said limiting our down time in the vehicle. Cameron is our service writer. Always does us right! My only gripe is a $1000.00 labor charge for an $82.00 part. This is a reflection of the manufacturer due to a vacuum canister placed in a bad place. These canisters are a malfunctioning problem with all of the Econoline vans. We've had to replace 2 of these, and we have 3 more Econoline vehicles Our fleet are 2014's with an average of 50K miles. The manufacturer should give this some refund consideration. BAD DESIGN! More

by JMERANTE Verified Customer Verified Customer

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Attention to Detail The Service Dept. People, Very Friendly, Customer Service Very Good, My Service Advisor seems frustrated, My Car, in shop for two weeks, kicked back a The Service Dept. People, Very Friendly, Customer Service Very Good, My Service Advisor seems frustrated, My Car, in shop for two weeks, kicked back at the end of week 1 because the work was incomplete. Obvious hail storm Dents still in the rear fender, paint chips in the front completely ignored, Exhaust system installed, final Aesthetic adjustments not done which made the install look very amateurish. Oversight/Quality Control ?? was completely absent, any supervisor reviewing the work done to it would not have released the car to the customer in that condition. 5-24-2018 More

by ssgdan Verified Customer Verified Customer

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great! ferman ford service has treated me great. warranty work, oil change, recall replacements, body work and paint all done spot-on. the shuttle is greatt ferman ford service has treated me great. warranty work, oil change, recall replacements, body work and paint all done spot-on. the shuttle is greatt for the longer jobs. they got my fusion in immediately, without notice, for a defective battery. they got it in for insurance body work the same day i took it for an estimate! probably the best dealership i have ever dealt with, and i didn't even purchase my mustang or my fusion there. More

by wvtex Verified Customer Verified Customer

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Very pleased with the service and friendliness of everyone. First time here and very pleased with the service of the employees and Cameron’s helpfulness. Will be using ferman for my car. Thank you. First time here and very pleased with the service of the employees and Cameron’s helpfulness. Will be using ferman for my car. Thank you. More

by jomarielo1127 Verified Customer Verified Customer

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Service Center Very Busy Good service experience with service personnel although the wait times can be annoying. Not sure if that’s a staffing issue or volume backup from sche Good service experience with service personnel although the wait times can be annoying. Not sure if that’s a staffing issue or volume backup from scheduling More

by Robert Roperti Verified Customer Verified Customer

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Very professional service Cameron and Dino both are top-notch guys Ford's lucky to have them both. There's never a time when I bring my truck to Ferman Ford they don't get fant Cameron and Dino both are top-notch guys Ford's lucky to have them both. There's never a time when I bring my truck to Ferman Ford they don't get fantastic service from both of these guys More

by Twin turbo DAVE Verified Customer Verified Customer

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Good but pricey Performed work in Timely fashion.. But had to return because first pair of wipers were horrible. And the costs for the service are just too pricey IMO Performed work in Timely fashion.. But had to return because first pair of wipers were horrible. And the costs for the service are just too pricey IMO Cameron is friendly and professional. Valet guys are ok More

by MW 1213 Verified Customer Verified Customer

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Courtesy Van My service experience was great overall. The only problem I had was that the van driver that was supposed to take me to work did not show up for abo My service experience was great overall. The only problem I had was that the van driver that was supposed to take me to work did not show up for about 35 minutes so I ended up waiting for my car instead of taking the courtesy van. More

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First time I didn’t feel taken advantage of when buying a ve Anthony Ron and Eric were all very nice and worked a great deal for me and it was the least stressful buying experience I’ve had in my 55 years. First Anthony Ron and Eric were all very nice and worked a great deal for me and it was the least stressful buying experience I’ve had in my 55 years. First time I didn’t come home with a headache! I will recommend all my friends and relatives to Ferman Ford ! Anthony took his time with me to set up FordPass and made it less stressful for me he is very nice and professional and he is a Asset to your company! Cameron is always very nice and professional when I was in service with my old car the past 5 years with my 2007 Ford Focus . Thanks More

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Great service Fast service , friendly walked to in and out of service. Clean waiting area. Cameron was friendly and efficient. Thanked and welcomed back t Fast service , friendly walked to in and out of service. Clean waiting area. Cameron was friendly and efficient. Thanked and welcomed back to the dealership. More

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