Candice Thomas

I cannot say enough good things about my experience at Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both my name and my father’s name on it, I live 2 hours away and my dad lives in Thailand nine months out of the year. That meant coordinating signatures, documents, and conversations across a 12-hour time difference. Candice handled all of this with incredible kindness, patience, and dedication. She coordinated communication with my dad, sent pictures, stayed on top of every detail, and truly went above and beyond to make the process as smooth as possible. Ultimately, we weren’t able to complete the trade-in on time due to the title not being available—but despite that, the dealership honored the trade value they had promised anyway. That level of integrity and willingness to “jump through flaming hoops” for a customer is rare, and it meant everything to me. I also want to give a huge thank-you to Tori, who helped with the financial documents and title work, and Tom, who assisted behind the scenes with assessing the vehicle and other important details. The teamwork was seamless, and everyone I interacted with was warm, responsive, and genuinely invested in helping me. When I finally purchased the car, they made the moment feel truly special—pulling the car into the showroom and having employees come out clapping and celebrating. It didn’t feel transactional at all. I could tell they truly wanted the best for me, not just a sale. If you’re looking for a dealership that treats you like a person, not a number, Lexus of Cleveland—and especially Candice—is it. I’m incredibly grateful for this experience and would recommend them without hesitation. More

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Candice will make the entire process as painless as possible. The entire staff should also be congratulated as they take care of every need you didn’t know you needed.. Highly recommend this dealers possible. The entire staff should also be congratulated as they take care of every need you didn’t know you needed.. Highly recommend this dealership to everyone as this is our second car in as many years! More

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I recently had the pleasure of working with Abed, and I must say his approach to automotive sales is refreshing. The transaction was handled with a high level of integrity and efficiency. Abed is a subject must say his approach to automotive sales is refreshing. The transaction was handled with a high level of integrity and efficiency. Abed is a subject matter expert who prioritizes client education over high-pressure tactics. The final figures aligned perfectly with our initial discussions, making this a truly superior experience. I will certainly be referring colleagues and friends. More

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Candice was very pleasant to talk and worth with. Highly recommend working with her and this team. Highly recommend working with her and this team. More

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It was a great experience working with Candice to purchase my vehicle. No pressure and honest. The experience from beginning to end was great. purchase my vehicle. No pressure and honest. The experience from beginning to end was great. More

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Words cannot even explain the Beautiful person Candice is. From the first time I walked into the dealership to me driving off the lot in my brand new 25 Lexus, she was there every step of the way, even wh is. From the first time I walked into the dealership to me driving off the lot in my brand new 25 Lexus, she was there every step of the way, even when I was getting frustrated and wanted to give up. she told me everything, is going to be okay and not to give up. She is an angel and I appreciate everything that she has done. Candice THANK YOU!!!!!! More

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Candace was exceptional from start to finish! She was prompt and personable. She made my car buying experience feel tailored and personal. Her enthusiasm was contagious! She kept my husband and I She was prompt and personable. She made my car buying experience feel tailored and personal. Her enthusiasm was contagious! She kept my husband and I laughing the whole time. I would definitely buy with her and Lexus again! More

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Candice went above and beyond for this sale. We exchanged numerous phone calls making sure we had the correct documents and numbers for the budget was just right. We exchanged numerous phone calls making sure we had the correct documents and numbers for the budget was just right. More

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My husband and I had an excellent experience at Lexus of Cleveland. We were working with Candice Thomas, who is extremely knowledgeable, friendly, cool, and has great communication. Throughout the process, Cleveland. We were working with Candice Thomas, who is extremely knowledgeable, friendly, cool, and has great communication. Throughout the process, she has kept me up-to-date and informed and thought of me and very much been proactive. I cannot say enough good stuff about Candace and I would highly recommend seeking her out specifically if you are Lexus shopping. A+! More

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Easy, streamlined buying process! Candice and her GM were kind and helpful. Plus, awesome ride! I would not hesitate to do business here again. Candice and her GM were kind and helpful. Plus, awesome ride! I would not hesitate to do business here again. More

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