Candice Thomas

Katie was amazing! She was so helpful and made everything simple and easy! Thank you for an amazing experience with Lexus! She was so helpful and made everything simple and easy! Thank you for an amazing experience with Lexus! More

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Candace was amazing to work with and Tom just helped seal the deal! Who knew buying a car could be so easy and fun! Highly recommend!! the deal! Who knew buying a car could be so easy and fun! Highly recommend!! More

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This dealership is phenomenal. From the moment we met Margaret until leaving the dealership in our beautiful new Lexus, she was attentive, extremely knowledgeable, extremely help From the moment we met Margaret until leaving the dealership in our beautiful new Lexus, she was attentive, extremely knowledgeable, extremely helpful and kind. She spent extra time making sure we included all the options we loved and explained each thoroughly. The entire staff is great. The service department technician was knowledgeable and courteous, rare to find and everyone we met very professional. More

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Katie was delightful and amazing to work with. She made sure she met my needs for purchasing my vehicle 100% along the way. It was a pleasure for her to work with me and I will be back soon. She made sure she met my needs for purchasing my vehicle 100% along the way. It was a pleasure for her to work with me and I will be back soon. More

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I cannot say enough good things about my experience at Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both my name and my father’s name on it, I live 2 hours away and my dad lives in Thailand nine months out of the year. That meant coordinating signatures, documents, and conversations across a 12-hour time difference. Candice handled all of this with incredible kindness, patience, and dedication. She coordinated communication with my dad, sent pictures, stayed on top of every detail, and truly went above and beyond to make the process as smooth as possible. Ultimately, we weren’t able to complete the trade-in on time due to the title not being available—but despite that, the dealership honored the trade value they had promised anyway. That level of integrity and willingness to “jump through flaming hoops” for a customer is rare, and it meant everything to me. I also want to give a huge thank-you to Tori, who helped with the financial documents and title work, and Tom, who assisted behind the scenes with assessing the vehicle and other important details. The teamwork was seamless, and everyone I interacted with was warm, responsive, and genuinely invested in helping me. When I finally purchased the car, they made the moment feel truly special—pulling the car into the showroom and having employees come out clapping and celebrating. It didn’t feel transactional at all. I could tell they truly wanted the best for me, not just a sale. If you’re looking for a dealership that treats you like a person, not a number, Lexus of Cleveland—and especially Candice—is it. I’m incredibly grateful for this experience and would recommend them without hesitation. More

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Candice will make the entire process as painless as possible. The entire staff should also be congratulated as they take care of every need you didn’t know you needed.. Highly recommend this dealers possible. The entire staff should also be congratulated as they take care of every need you didn’t know you needed.. Highly recommend this dealership to everyone as this is our second car in as many years! More

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I recently had the pleasure of working with Abed, and I must say his approach to automotive sales is refreshing. The transaction was handled with a high level of integrity and efficiency. Abed is a subject must say his approach to automotive sales is refreshing. The transaction was handled with a high level of integrity and efficiency. Abed is a subject matter expert who prioritizes client education over high-pressure tactics. The final figures aligned perfectly with our initial discussions, making this a truly superior experience. I will certainly be referring colleagues and friends. More

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Candice was very pleasant to talk and worth with. Highly recommend working with her and this team. Highly recommend working with her and this team. More

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It was a great experience working with Candice to purchase my vehicle. No pressure and honest. The experience from beginning to end was great. purchase my vehicle. No pressure and honest. The experience from beginning to end was great. More

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Words cannot even explain the Beautiful person Candice is. From the first time I walked into the dealership to me driving off the lot in my brand new 25 Lexus, she was there every step of the way, even wh is. From the first time I walked into the dealership to me driving off the lot in my brand new 25 Lexus, she was there every step of the way, even when I was getting frustrated and wanted to give up. she told me everything, is going to be okay and not to give up. She is an angel and I appreciate everything that she has done. Candice THANK YOU!!!!!! More

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