"We had a great experience at Sneed Ford. Bought a used..."
We had a great experience at Sneed Ford. Bought a used Explorer, they were very thorough and honest with every aspect of our purchase. We will definitely buy from them again and send our friends and family there.
"Mckenzie did a fantastic job find the exact Explorer we..."
Mckenzie did a fantastic job find the exact Explorer we were looking. She did a great job explaining everything to us. Excellent sales person. We would highly recommend Sneed Ford and definitely get Mckenzie as your sales rep.
"Chad and Carey did their utmost best to provide me the..."
- Jason Giovanni
Chad and Carey did their utmost best to provide me the best service I could ask for. I almost couldn't even tell it was formerly Chuck's!
"McKenzie and the whole team team were very professional..."
McKenzie and the whole team team were very professional and made the experience simple. I'm extremely happy with my new vehicle and I'll definitely be back!
"Baron and the entire Sneed Ford team took tremendous care..."
Baron and the entire Sneed Ford team took tremendous care of me when shopping for my F-150. Highly recommend them to anyone looking for their next vehicle.
"Very professional! No hassle! Accommodating &..."
Very professional! No hassle! Accommodating & trust-worthy. Strongly recommend! Walked away with more then just a car...an experience! Thank you Dennis Sneed Ford for making this an exceptional experience!
"A great experience! They showed me what I wanted to see..."
A great experience! They showed me what I wanted to see and the purchase process was efficient and easy. No games and no pressure selling.
"Really disappointed, made appointment to check out a..."
Really disappointed, made appointment to check out a car for buying ahead and was presented car really dirty and air filter and oil way to dirty I thought your technicians inspected cars before put it for costumers. AC was inop and I was promised to get it fix next Monday but haven't happened yet the sales person before the buying was communicating good after sale she is not responding at all. I can find other places to get it fix but never do business here at all anymore and not recommend this dealer at all, don't care for customers at all.
Always a great experience. Needed new tires for my Lincoln MKZ and am very pleased with the tires provided at a great price! Thanks Carey.
"Terrible never call back"
I was trying to buy a 2019 Raptor. The sales person said it was available and I thought great, that was about 2pm on Wednesday. I gave her my info on my truck and requested and "idea" of what they would give me on trade, understanding they would need to see my truck and all but before I drove an hour I wanted an idea. I got a response asking for my VIN which I promptly gave her. Keep in mind, this was around 2pm on Wednesday. I sent another email to see if any progress on the "estimate" of my trade in about 9:00pm thinking I would hear about it early in the morning.
I did hear back about 9:00 in the morning asking if I owed anything on the my truck. Keep in mind, that has nothing to do with trade in. I am still waiting on an estimate to see if I want to drive. I did give them what I owed, a little over $6000.
Finally at 1pm I send an email stating I didn't they they were too interested in selling me the truck and said I was going to contact another dealer and sent the link to one I was looking at as well. Never heard back. About 2:30pm on Thursday I told them I was done with them. I have never had such a problem finding out info and trying to buy a $65,000 truck. here is my quote. "I will go elsewhere. Worse experience of trying to buy a $65,000 item in my life. "
I finally get a call around 6pm from her with all sorts of excuses and telling me she was too busy, waiting on her managers for a quote and just couldn't get to it. Keep in mind it's been approximately 30 hours since I actually contacted her. So she was trying to tell me she was so busy she could not send me an email with an estimate on my truck. She did tell me they would probably give me $18,000 max on my truck since they just take them to auction anyway. I called her bluff.
Oh it gets better. I then told her I was not interested in working with her and would never purchase anything from Sneed due to her lack of attention on something that should have been very simple. . She then started yelling and telling me she did not need my business because they make sales like that 3 or 4 times a day. Sort of interesting considering the raptor I was looking at was a 2019 and had been ordered about a year before. So I knew it had been sitting.
I tried calling on the truck Friday morning and I was told the truck had been sold.
I also tried to contact Carey Sneed via voice mail to voice my displeasure and never heard back.
I found what I wanted down in Wichita at Rusty Ech Ford. The people were awesome and I got a better trade in than even the max that Sneed estimated. I got $20,000 no questions asked. Actually may have been able to get more, but I am the kind of person if I come in to buy a car, I try to be reasonable for both parties. So now I am the owner of a new 2019 Raptor but not from Sneed.