Carl Carter | Page 14

Customer Service That Is A Lost Art! Over my lifetime I have bought more cars than I can count. Almost 30 years of marriage with 3 kids totals up to many cars & many car buying experience Over my lifetime I have bought more cars than I can count. Almost 30 years of marriage with 3 kids totals up to many cars & many car buying experiences. I have yet to meet a dealership or a car dealer like Northtown Mitsubishi or Carl Carleton. I am blown away by this new car that I have purchased as well as the above & beyond cutomer service that I have received. I am not even sure you can learn this stuff. It is truly a lost art & gift that Carl shares with his customers. I am so happy when I drive in my car every single day because not only do I have a beautiful new car but I have a dealer that is just a call away if I need him AND he actually returns those calls AFTER the sale! More

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Feel Good purchase As soon as I walked into this dealership Carl made me feel welcomed like they were there to truely help. I did not say anything about an awesome car As soon as I walked into this dealership Carl made me feel welcomed like they were there to truely help. I did not say anything about an awesome car or price tag. I said they way they made me feel, big difference than other dealerships. I did not feel pressured to buy anything I did not need or want. Carl made me feel like he was my friend helping me to find what would fit for my family and my price range. He even helped with technology blue tooth before we drove off the lot. Extremely knowledgeable! Thanks a ton Carl!! :) More

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Knowledgeable Carl took care of everything from start to finish and made car buying a great experience. I'm very happy with my 2011 Mitsubishi Outlander Sport purc Carl took care of everything from start to finish and made car buying a great experience. I'm very happy with my 2011 Mitsubishi Outlander Sport purchase. More

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Absolutely wonderful! I was impressed from the start! Carl made me feel welcome and was extremely helpful! I am in love with my new Mitsubishi Mirage, and I plan on buying I was impressed from the start! Carl made me feel welcome and was extremely helpful! I am in love with my new Mitsubishi Mirage, and I plan on buying my next car from him. I could not have asked for a better car buying experience. If you are looking for someone who will work with you to get the car you want and need, Carl is your man! More

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They Work With You They did everything to make sure I got the car that I wanted. They are by far the best dealership I have ever worked with when it comes to buying a ca They did everything to make sure I got the car that I wanted. They are by far the best dealership I have ever worked with when it comes to buying a car. More

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Comfortablely professional yet down to earth Not to heavy on the numbers but able to call them out as I asked for them. So few salesmen know the numbers on their cars (Gas miles, how many are on Not to heavy on the numbers but able to call them out as I asked for them. So few salesmen know the numbers on their cars (Gas miles, how many are on the lot and where, safety features, cool features what the features do, etc). I'm really not sure what to say, the sales rep Carl Carleton was cool, relaxed and was able to go out of his way to help me out. My car died and I toed it to the lot after blowing the engine, and after I found out it was some $3,000 in repairs I choose to pick out another Mitsubishi that I wanted. and he went out of his way to drive me back to my house to pick up needed things. I felt that he wouldn't do that the second day as we moved into working with the finance person, but the sales rep still drove out to pick me up for the final paper signing. I'm high energy, but I felt comfortable because he had the same level. Hell he even matched my energy level when I tried to keep professional. He's a good sales person. More

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Perfect My husband was looking to trade his Sport Trac in for a new one. He contacted Carl Carelton to let him know what he wanted and within a few days not My husband was looking to trade his Sport Trac in for a new one. He contacted Carl Carelton to let him know what he wanted and within a few days not only did Carl find one, but gave us a great deal. He was friendly and courteous and professional. Gave us everything we asked for and never pressured us. We love this dealership and may be in the market for another new car soon. More

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Extremely Friendly and Laid back atmosphere I was actually taking in my Outlander to the service shop for its normal maintenance. Then as I was waiting for my ride to come pick me up, I noticed I was actually taking in my Outlander to the service shop for its normal maintenance. Then as I was waiting for my ride to come pick me up, I noticed the new 2015 Outlander Sport, what a beautiful car, it was love at first sight. So I walked into the showroom, and there he was MR. SMILES (Carl) he was very friendly and eager to answer any of my questions. There was no pressure and he gave me all the in's and out of the different models of this car. I asked him if I can trade in my Jeep, he goes sure that's not a problem at all. To make the story short, I was a very happy camper, they gave me an awesome deal on my trade-in, gave me a choice of what color, and found me the perfect rate. On top of that, Mr. Smiles even had my other car washed and looking good when I picked it up after the maintenance service. That's what I talk about keeping your customers happy. I will definitely be sending people their way. Thank you:) More

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Job well done Carl Carleton worked with me on my trade in, plus any issue on the used vehicle I bought from Northtowne. He provided me with a complete work sheet o Carl Carleton worked with me on my trade in, plus any issue on the used vehicle I bought from Northtowne. He provided me with a complete work sheet of repairs on the used Ford F150 done at Northtowne Lincoln. Everyone I dealt with including the finance person was very helpful. I will highly recommend Carl Carleton and Northtowne Dealerships to friends and acquaintances. More

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"Relaxed atmosphere/Excellent car buying experience" I appreciated the relaxed atmosphere in the showroom. The whole transaction went smoothly from beginning to end. At the end of the day, I felt satis I appreciated the relaxed atmosphere in the showroom. The whole transaction went smoothly from beginning to end. At the end of the day, I felt satisfied that I got the car I wanted for a reasonable price. It's no surprise that your dealership is rated number one. Thanks again Carl for assisting me in transporting the new Outlander Sport to my residence. More

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