Carl Leblanc | Page 6

I was sold a 5 year warranty for 9k by the finance guy only to find out after that as certified pre-owned it comes with 2 year same warranty-- which is all I need -- so I feel they cheated me out of 9k by only to find out after that as certified pre-owned it comes with 2 year same warranty-- which is all I need -- so I feel they cheated me out of 9k by not explaining the 2 year warranty I had without any further cost (the rest of the experience was great-- but this really angered me More

by eldoneric Verified Customer Verified Customer

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Unhappy! Extremely upset when I picked up my “new” 2020 Lexus RX 350. The car had not been cleaned inside. The doors and carpet were clean, but the console a Extremely upset when I picked up my “new” 2020 Lexus RX 350. The car had not been cleaned inside. The doors and carpet were clean, but the console and dash and mirror and visors were not at all clean! And then I received only one fob! I turned in a car with 2 fobs, and I fully expected to receive 2 fobs with my new car. Additionally, the one fob now needs a new battery - after less than one week. Does nobody check these things?! The visors and ceiling have spots on them that look like they could easily be cleaned… But they were not. The Lexus logo on the back of the car fell off! It was laying on the ground next to my car and now it has a big crack in it. There are parts ordered for my car. I have had no update on that. Also, my phone was synced up with the Bluetooth, but it is not working properly. Words cannot convey my disappointment! Just really does not seem like the same dealership since it was sold. More

by Kara Alexander Verified Customer Verified Customer

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Very organized process. Great communication. Car was ready upon arrival. Carl is the salesperson that you hope for. Great communication. Car was ready upon arrival. Carl is the salesperson that you hope for. More

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Carl was great to work with but one of the managers would not come down $800 on a six figure car. Until a week later so we had to drive back to Sarasota for a total of 4 hours of driving time. I think it’s i not come down $800 on a six figure car. Until a week later so we had to drive back to Sarasota for a total of 4 hours of driving time. I think it’s in your best interest to get the deal done even if you lose a little money cause word of mouth on social media will be worth it More

by davidallen2941 Verified Customer Verified Customer

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Wry busy joint. Next time I’ll come during the week. Carl was great. Si there. Next time I’ll come during the week. Carl was great. Si there. More

by GO48 Verified Customer Verified Customer

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Carl Leblanc. was terrific. He listened to my specific needs, didn't try to push a sale and was just a pleasure. I would highly recommend Carl and the team at L was terrific. He listened to my specific needs, didn't try to push a sale and was just a pleasure. I would highly recommend Carl and the team at Lexus of Sarasota. More

by kathleen.milisky Verified Customer Verified Customer

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Salesman was laid back and not pushy at all. The primary reason I purchased a used car from this dealership is their reputation for only reselling top quality cars. The previous used car I bo The primary reason I purchased a used car from this dealership is their reputation for only reselling top quality cars. The previous used car I bought from them lasted 16 years. If I ever have to purchase another used car, I will check here first. More

by r.petrik55 Verified Customer Verified Customer

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Great experience with Carl Leblanc. He was a true professional and worked to get us the car deal we wanted. He was a true professional and worked to get us the car deal we wanted. More

by gbl58 Verified Customer Verified Customer

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Excellent customer service conducted with professionalism and curtesy. And a special shout out to the sales manager Mike who helped me close the deal. and curtesy. And a special shout out to the sales manager Mike who helped me close the deal. More

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Car deal was done but we waited two hours for the purchase documents to be entered into the system and printed out for me. purchase documents to be entered into the system and printed out for me. More

by CAROLE5324 Verified Customer Verified Customer

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