Carl Maratta
Carl Maratta at Executive Kia

Carl Maratta | Page 8

Service Manager

Executive Kia

1164 North Colony Rd
Wallingford, CT 06492

Contact Me
5.0
281 Reviews

I started out my career with Toyota and I was with Toyota for a little over 10 years as a service advisor/assistant service manager. I worked my way up from that point forward and finally joined an amazing team at Executive Kia. I have been married to my wife Kelly for 9 years and we have 2 wonderful boys and a wonderful corgi name Lacie! I am a gear head and enjoy my project cars, love football and any and all time with my family.

Industry Experience

19 yrs, 10 mos

5.0

281 Reviews

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281 Reviews of Carl Maratta

June 09, 2023

Dealership Rating
Employee Rating

My visit yesterday was top shelf. You and your team da a great job in a professional and timely manner and it greatly appreciated. -Freddie Massiello More

by Freddie M.
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Katie Rice, Harrison Stone

Jun 11, 2023

Executive Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Kia, Freddie, we look forward to having you as a valued customer for many years to come! Carl Maratta Service Manager

June 07, 2023

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I brought my car in for an airbag recall, and the service dept also took care of my first oil change and tire rotation. All that, and they finished ahead of schedule. Basically, they under-promised and ov More

by kurt3694
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Adam Marino, Katie Rice

Jun 08, 2023

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

May 26, 2023

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communication to the customer was excellent, fast service, friendly, and followed our instructions to the letter and asked for approval for anything above the required amount set and told us the esti More

by brandonsosa1
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Adam Marino, Katie Rice, Harrison Stone

May 26, 2023

brandonsosa1 responded

Thanks for the excellent service and response to any of are questions

May 24, 2023

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Very friendly and professional. Always make sure to keep appointments on schedule. Definitely recommend Executive Kia More

by KATHY.KIRKLAND17
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Recommend Dealer
Yes
May 25, 2023

Executive Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Kathy, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Kia, we look forward to having you as one of our valued customers for many more years to come! Carl Maratta Service Manager

May 22, 2023

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This was my first time visiting Executive KIA. The service staff were friendly, efficient and knowledgeable. I would highly recommend them. More

by Tjaxon60
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Harrison Stone

May 23, 2023

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

May 17, 2023

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I appreciate the awesome customer service. Thank you Kia for this wonderful experience. I will be referring people to your dealership. More

by dsw122976
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Adam Marino, Katie Rice, Harrison Stone

May 17, 2023

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

May 16, 2023

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Harrison was great, he found a time that worked for me and got me in and out super quickly! More

by Harrison has nice hair
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Recommend Dealer
Yes

Other Employees Tagged: Harrison Stone

May 20, 2023

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

May 09, 2023

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I have always had a positive experience at this dealership. Good customer service and time management. More

by TEM2017
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Adam Marino, Katie Rice, Harrison Stone

May 09, 2023

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

May 08, 2023

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I would make it 0 if I could but it doesn’t let me. My car broke down again in the middle of the highway 10 days after taking it here. More

by Eli J.
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Rick Parbhunath, Ouafaa Kouhaila , David Alderman, Ying "Chin" Chang, Zabdiel Guerrero, Adam Marino, Eli Martinez, Katie Rice, Harrison Stone

Jul 08, 2023

Executive Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carl Maratta Service Manager

May 07, 2023

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In the Service Department Harrison was very kind and accommodating but when I picked up my car which was there for awhile my Garmin was missing out of my center console when I told them we all checked t More

by Cher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Marino, Katie Rice, Harrison Stone

May 08, 2023

Executive Kia responded

Cher, Thank you for taking the time to share your feedback with us. Carl and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

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