Paul Sandoval

I had a terrible experience with the service department. I had an appointment to replace a cracked windshield with an original windshield. I received at least two emails and two texts to remind me about the I had an appointment to replace a cracked windshield with an original windshield. I received at least two emails and two texts to remind me about the appointment. However, when I showed up for the appointment, they told me they didn't have the replacement windshield. They said it would take at least 3-4 hours for the after-market part to arrive and another 3-4 hours to install and calibrate it. This was after I drove over one hour to get to Santa Fe for my appointment. This was very disappointing, to say the least. I decided to cancel the replacement work after all since I couldn't trust that everything would go smoothly the next time. More

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Izaiah Ortega was extremely helpful and kept me updated on the estimated cost and time my car would be ready. Have been using this dealership since 1985 and have never had any complaints. on the estimated cost and time my car would be ready. Have been using this dealership since 1985 and have never had any complaints. More

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Terrible service! Used to be really good, but no longer: had an appt. to buy tires on sale with installation and oil change, but they were out of tires on that day (1/ Used to be really good, but no longer: had an appt. to buy tires on sale with installation and oil change, but they were out of tires on that day (1/2 way through the sale); got a 2nd appt.; called the day before to get full price of service so I'd have enough cash (dealer charges 3% extra fee for credit card use); first told they didn't have me on schedule for the next day, then gave me an appt, when I balked; had to talk to 3 different service reps to get full price quote and calculate the sales tax myself (none of them could calculate it for me); at my appt. found out they gave me wrong total because they didn't include labor; has to scrounge for more cash; they used to vacuum the floor mats & interior after service work, but no more; they used to give a car wash discount coupon, but no more; used to put new sticker on windshield to show when next oil change was due, but no more.... More

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Their Service Dept. from top mgt. to Customer service personnel is second to none. Paul S. and Carl M. Are the BEST!!! from top mgt. to Customer service personnel is second to none. Paul S. and Carl M. Are the BEST!!! More

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Excellent dealership and excellent service manger, Roger. He is always there helping me out and happy to discuss any problems. He is always there helping me out and happy to discuss any problems. More

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The service department is very capable and thorough. They notify me of needed service based on the age of my cr, not just it's mileage. They notify me of needed service based on the age of my cr, not just it's mileage. More

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The people at SFe Toyota are why I go there. Thank you Roger and Francisco! Thank you Roger and Francisco! More

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Great service advisor. Able to make appointment very quickly before a trip. Also, sales team was helpful in answering questions about potential trade without being pushy. A Able to make appointment very quickly before a trip. Also, sales team was helpful in answering questions about potential trade without being pushy. All services done correctly and quickly. More

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The service was completed on a timely basis with a good explanation of work completed and recommendations for future needs. explanation of work completed and recommendations for future needs. More

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Staff are friendly and courteous. Had an issue with my vehicle and spoke with the manager and he listened and he explained the issue and showed us the bottom of the vehicle and how th Had an issue with my vehicle and spoke with the manager and he listened and he explained the issue and showed us the bottom of the vehicle and how the issue was resolved. More

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