Carlo Gilli Jr. | Page 41

Purchasing New Audi Carlo assisted me in the process back at the end of December when I was looking to "pre-order" my Audi A6. Took delivery last week. A nice brief ove Carlo assisted me in the process back at the end of December when I was looking to "pre-order" my Audi A6. Took delivery last week. A nice brief overview as there is much to learn about the vehicle and he was respectful of my time constraints. He kept me apprised of it's status throughout the last 3 months which was much appreciated. I have purchased many vehicles for our company that had no financing through the dealership. I was pleasantly surprised how fast Dan had me in and out in signing the documents for the vehicle. Languishing at dealerships has always been a pet peeve of mine. They definitely had their act together! More

by Sean R. Verified Customer Verified Customer

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Fantastic customer service Thank you to Carlos, Dan and Eddie for providing us the best customer service with the purchase of our first Audi. Our sales team helped us through a Thank you to Carlos, Dan and Eddie for providing us the best customer service with the purchase of our first Audi. Our sales team helped us through a unique situation. Carlos was so knowledgeable about the vehicle we purchase, and even came in on his day off to continue helping us with our situation, I am not a fan of car buying and I appreciated they were not pushy when talking through options and car choices. This was truly an enjoyable experience and would recommend Carlos for your next car purchase. More

by Lance 2019 Verified Customer Verified Customer

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New Q5 I went it for a used Q5, and came home with a new Q5. The numbers made much more sense for a new vehicle. I appreciate Carlo’s patience during our app I went it for a used Q5, and came home with a new Q5. The numbers made much more sense for a new vehicle. I appreciate Carlo’s patience during our appt. More

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Best Car Shopping & Buying Experience! My 5-Star Experience starting with my first phone conversation with Carlo on Wednesday afternoon, we discussed the vehicle specifics and he invited me My 5-Star Experience starting with my first phone conversation with Carlo on Wednesday afternoon, we discussed the vehicle specifics and he invited me to stop in for a test drive. That evening, I met Carlo and he was ready for me, the car was parked out front and I received the warmest welcome upon walking into the showroom. I probably spent 1-1/2 hours with Carlo and he knew I was apprehensive to purchase and encouraged me to test drive the additional vehicles I had mentioned to him - even providing directions to the two other dealerships - who does that?! I'll tell you, someone that knows he sells a superior product for an excellent value. After I test drove the other vehicles, I knew the A4 was the vehicle for me. We started the paperwork on Friday over the phone/email. On Saturday morning, we arrived to grand welcome from Carlo, the busiest day possible for dealerships, being familiar with the industry, I get it, but Saturday was the only day we could make it in - we live in the city. After I made the purchase, Carlo spent a significant amount of time taking me through many of the controls and features. He could sense that we were getting a bit overwhelmed and reminded me of the instructional videos available and well as inviting me back in for more training after we had some time with the car. I have never felt so confident purchasing a vehicle - zero second guessing or buyers remorse. If you want to be treated like family - Carlo Gilli and Hoffman Estates Audi are the dealer/ship for you. More

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Touch of class! Excellent dealership to deal with. Friendly staff and quality work. Had a scheduled oil change and the batteries replaced in my key fob. Looking forwa Excellent dealership to deal with. Friendly staff and quality work. Had a scheduled oil change and the batteries replaced in my key fob. Looking forward to buying my next Audi there. More

by aohrnberger Verified Customer Verified Customer

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Best Dealer in the State!! I love Audi's, but the Audi of Hoffman Estates is by far the best dealership experience I have ever seen and could ask for. Everyone there treats you I love Audi's, but the Audi of Hoffman Estates is by far the best dealership experience I have ever seen and could ask for. Everyone there treats you like family and will help you with any question you may have. Wonderful place with amazing hardworking employees! More

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Very easy and straight forward buying process. I worked with Carlo recently on helping my mother in law purchase a Q5 last summer. Carlo was the first sales person to walk over to me. He had a ve I worked with Carlo recently on helping my mother in law purchase a Q5 last summer. Carlo was the first sales person to walk over to me. He had a very friendly and open personality. He built trust quickly with his open and honest approach. After that experience my wife and I went back and purchased a Q7. Again with a trade in he made the process very easy with a straight and honest approach. I would fully recommend Audi of Hoffman Estates and Carlo for anyone looking for an Audi in the future. More

by MATTHEW.NIE Verified Customer Verified Customer

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Excellent! First time Audi owner. Carlo was extremely helpful in answering all my questions. He even stayed an hour after hours to close out the deal. Great peop First time Audi owner. Carlo was extremely helpful in answering all my questions. He even stayed an hour after hours to close out the deal. Great people to deal with. More

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Top service Service overall was excellent. Carlo, salesperson, was great. Love the Q7, especially in the snow. Show room was nice and all the staff treated u Service overall was excellent. Carlo, salesperson, was great. Love the Q7, especially in the snow. Show room was nice and all the staff treated us professionally and friendly More

by F-150 truck lover Verified Customer Verified Customer

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Great Service Carlo was very attentive and patient through my car buying process. I felt he was very transparent and went above and beyond to explain all of my opti Carlo was very attentive and patient through my car buying process. I felt he was very transparent and went above and beyond to explain all of my options, New and used, and the benefits of both. I did not feel pressured and was very happy with my purchase. More

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