Carlo Verde | Page 10

Servicing my car was an easy and friendly process. From scheduling the appointment to getting my car back. A special shout out to Carlos who went above and beyond with communication and customer satis From scheduling the appointment to getting my car back. A special shout out to Carlos who went above and beyond with communication and customer satisfaction. Thank you also to Carlo for his friendliness. Great team! More

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Carlo was outstanding in keeping me informed and getting the job done. I really appreciated him. the job done. I really appreciated him. More

by Nms81 Verified Customer Verified Customer

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The service protocol is a bit confusing. I arrived; there was no one telling me where to stop or park the car; I went in, and all the service advisors were busy and wouldn't look at you, wh I arrived; there was no one telling me where to stop or park the car; I went in, and all the service advisors were busy and wouldn't look at you, while I was among several people waiting; within a few minutes, a person showed up who was very helpful, telling us where to line up for service and managing to get the incoming cars organized; once I got to Carlo, he was as helpful as he could be, including answering questions that had nothing to do with the service needed that day. More

by bbon Verified Customer Verified Customer

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He was nice and helpful. Was very informative and great attitude. He was also fast and efficient Was very informative and great attitude. He was also fast and efficient More

by M.TEMPLE427 Verified Customer Verified Customer

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Everything went smoothly, was not able to resolve problem because it wasn’t happening when they were driving it. A little put off had to pay for nothing found when I paid for a warranty but it is what it is because it wasn’t happening when they were driving it. A little put off had to pay for nothing found when I paid for a warranty but it is what it is. Carlos was very helpful More

by KCALLAN131 Verified Customer Verified Customer

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My car was purchased at Manly 11 years ago and every tune up, oil change or anything mechanical has been done here up, oil change or anything mechanical has been done here More

by KNWDGALHLJ Verified Customer Verified Customer

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They have good customer service. But Their service sometimes not very good as expected. That makes people mad But Their service sometimes not very good as expected. That makes people mad More

by Jean Elton Verified Customer Verified Customer

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Excellent service at Manly Honda. Carlo is a highly skilled mechanic. I was very impressed with the video he texted me to inform me what he was going to do with my car. he did a great Carlo is a highly skilled mechanic. I was very impressed with the video he texted me to inform me what he was going to do with my car. he did a great job! Highly recommend. More

by AIMEE D. Verified Customer Verified Customer

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Thought he was prompt and friendly. Asked what I needed. Offered to arrange a ride and was clear when talking about how he would contact me! Asked what I needed. Offered to arrange a ride and was clear when talking about how he would contact me! More

by G3RALD14 Verified Customer Verified Customer

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I was very disappointed with the service I received at Manly Honda to troubleshoot the gas acceleration concern I had with my 2016 Honda Accord. After two days and $240 charge for mechanics to inspect the Manly Honda to troubleshoot the gas acceleration concern I had with my 2016 Honda Accord. After two days and $240 charge for mechanics to inspect the vehicle, plus $35/day charge for the rental car, the quote included installing new spark plugs, new fuel injection and valve system estimated at $3,200. Declining this proposal and taking my car to Village Smith Auto Repair in Healdsburg instead, the owner Ron inspected my car for free and recommended I buy two bottles of Berrymans fuel cleaner and two bottles of Z100 to put in my gas tank to clean out sludge as a first step to remedy the issues which costed me $20. I subsequently took my car for its routinely due oil change, and these two actions completely fixed the delayed acceleration and restored my engine’s functioning to improved performance. What baffles me is how completely unhelpful Manly Honda mechanics and its customer service sales rep were to find the path of common sense and cost reasonable resolution, and instead, pushed the most expensive options to completely overhaul my car’s fuel injection system. For these reasons, I find Manly Honda’s business practice as misleading, usurious, and poor customer service to push its own agendas of maximum financial gain and profit to unsuspecting customers. I wanted to give Manly Honda auto repair a chance. Sadly, the expectations and experience fell far short and I cannot recommend this shop to work in my best interest as a customer who purchased my car here & gave this establishment my business (or any car owner seeking repair at Manly Honda). Thank you. More

by SLPERALTA Verified Customer Verified Customer

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