Carlos Alejo | Page 23

Who is Joshua Fernandez? My service manager was Carlos Alejo. He was very good. I was in & out in about an hour. Less time than expected. My service manager was Carlos Alejo. He was very good. I was in & out in about an hour. Less time than expected. More

by jettek2002 Verified Customer Verified Customer

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Buying my car was a great experience. The oil change was awful. The guy The checked me in was rude. Did not give good direction. When asked to pay I was asked to go around the corner. Did The oil change was awful. The guy The checked me in was rude. Did not give good direction. When asked to pay I was asked to go around the corner. Did not say which corner (while he's walking away not facing me). When I asked which side my car was on instead kf just answering a simple question he took my keys and repeatedly beeped my car. He was extreme rude and I will refuse to work with him again. More

by aglynn1986 Verified Customer Verified Customer

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After being very disappointed with another dealership, Greenway Kia found the problem right away and will correct it, when they have the part. Greenway Kia found the problem right away and will correct it, when they have the part. More

by Barbara Rutledge Verified Customer Verified Customer

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Service department needs to be more efficient. . you do not get calls when your parts are in and when u call .. they say your car is ready only to find out that when u go to pick up your car.. it’s . you do not get calls when your parts are in and when u call .. they say your car is ready only to find out that when u go to pick up your car.. it’s not ready.. More

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Josh kept me informed of progress of the service of my two vehicles, and completed both cars within 3 hours even though the dealership was busy. Greenway takes pride in vehicle care. two vehicles, and completed both cars within 3 hours even though the dealership was busy. Greenway takes pride in vehicle care. More

by Sage4 Verified Customer Verified Customer

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This review specifically addresses Kia Greenway East Orlando. The guys in charge of dropping off your vehicle for a recall need some serious retraining in many areas including attention, knowledge and Orlando. The guys in charge of dropping off your vehicle for a recall need some serious retraining in many areas including attention, knowledge and manners! GET OFF YOUR CELL PHONE WHEN A CUSTOMER IS IN FRONT OF YOU! I have had to take my car in 3 times (2016 Kia sportage) for recalls. THEY sent me a recall on the HECU and security system. I called to see if I could get both recalls done at the same time (they are a long drive from my home). I was told “No” bc they don’t carry the recall parts in stock…ITS A RECALL!! Why in the world would they not have these NECESSARY parts in stock?? Regardless, the security upgrade was done, the HECU (which in the recall that tells you not to park near anything bc your vehicle can catch on fire even if not in use). They told me they ordered it that day…it’s been about a month and I’ve heard nothing that the part has come in or anything from them. I will call them tomorrow to see if the needed HECU they supposedly ordered has come in. EXTREMELY UNHAPPY WITH THE CUSTOMER SERVICE AT THIS DEALERSHIP! I had a decent experience when I bought my vehicle; but the rest of my interactions with this dealership has been aggravating and frustrating. More

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Everything went as expected. The people were respectful and helpful. My car was ready on time. The people were respectful and helpful. My car was ready on time. More

by IANHREA Verified Customer Verified Customer

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Excellent care. We were extremely grateful as they were informative and kept us well informed during our service. We were extremely grateful as they were informative and kept us well informed during our service. More

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It was very easy and smooth, the employees were all friendly and welcoming, Great service. friendly and welcoming, Great service. More

by RYANROSARIO1125 Verified Customer Verified Customer

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KIA east has always performed great service. The service department is always friendly and helpful. The service department is always friendly and helpful. More

by JOEINGRAM100 Verified Customer Verified Customer

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