Carlos Alejo | Page 25

Very attentive upon arrival. Carlos was very attentive and friendly. Waiting time was on perfect and car was ready as predicted. Carlos was very attentive and friendly. Waiting time was on perfect and car was ready as predicted. More

by CRAMOS7 Verified Customer Verified Customer

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Unfortunately, My experience with my advisor, Shelby, was poor. When I spoke to her on the phone she had an attitude when I asked her a question about the time estimate of when my car would be finished. Then poor. When I spoke to her on the phone she had an attitude when I asked her a question about the time estimate of when my car would be finished. Then I told her to let me know when the shuttle can come to pick me up. The person that was supposed to call me never did. I had to call back two hours later asking her again to tell someone to send the shuttle. Finally, after I had to call her, someone did eventually pick me up. Over the phone, Shelby told me the work they did to my car and the batteries they replaced in both of my key fobs. Once I paid my part, I got the keys and walked to my car to leave. Before I left I wanted to take a look around the vehicle to make sure everything looked good. I started the car and when I went to go shut it off, the low battery signal appeared on the dashboard. I realized that they never changed the battery in my key fob even though I paid for that service to be done. I had to go back inside and talk to Shelby to inform her that I paid for a service they never did. I could tell by her demeanor and attitude that she was not happy that I was there again. She changed the batteries in front of me to prove that they were actually changed. After she changed them, she told me to go to my car and check to make sure the light did not come on again. I had to ask her to come with me to check, which she should have just offered since her job centers around customer service. We walked back to my car and when I turned it on and off the low battery light did not come on. I said to her that the 250 dollar service I paid for was not done properly. If I hadn’t checked myself, I would have found out after I left the dealership and would’ve had to come back. She apologized but I could tell it was insincere. She walked away from me mid-sentence after I told her that I would be leaving her a review based on the bad service. Overall, my first experience at this KIA dealership was not a good one and I was left very unhappy with the service I paid for. The other advisor Carlos Alejo was also not very friendly or welcoming to me ever since I first arrived. This dealership could be improved with better communication among employees and better customer service to avoid situations like mine. More

by karacastillo8 Verified Customer Verified Customer

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I recommend this dealer to any body looking for a vehicle,best service and the best car in Orlando fl vehicle,best service and the best car in Orlando fl More

by EDVAZ40 Verified Customer Verified Customer

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Awesome guy. Really appreciated everything done for me there. Helped me understand oil changes are necessary Really appreciated everything done for me there. Helped me understand oil changes are necessary More

by MIAEPEREZS Verified Customer Verified Customer

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People was friendly but it took to long for my appointment , Got there at 10 am and left at 2 pm appointment , Got there at 10 am and left at 2 pm More

by MORRISFLOYD13 Verified Customer Verified Customer

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Bought a car and paid over 38,000 dollars and it’s worth 20000 dollars. Been super scammed by Kia. Basically I am under by $18,000 and they do not care 20000 dollars. Been super scammed by Kia. Basically I am under by $18,000 and they do not care More

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Great service experience keeping me informed about the status and met all expectations. I would highly recommend Greenway to all of my friends and family. status and met all expectations. I would highly recommend Greenway to all of my friends and family. More

by BRETTMYERS1 Verified Customer Verified Customer

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No communication for 2 weeks. I had to email the service manager to get a call back. I had to email the service manager to get a call back. More

by JULIORACEVEDO Verified Customer Verified Customer

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Not happy this last time. It cost me $ 200 to diagnose and to calibrate my sideview mirror camera for it to only work till I got in my car the next time and now will cost abo It cost me $ 200 to diagnose and to calibrate my sideview mirror camera for it to only work till I got in my car the next time and now will cost about $600 or more to replace the camera. Because my warranty expired a few months ago. It just sucks to be me at 86 and not have more money to fix it. OK venting over. More

by MADJOY37 Verified Customer Verified Customer

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I have been a customer for many years at this dealership and the service I received is excellent my car performance is top notch for more than 12 years. I acknowledge the expertise of the mechanics of this and the service I received is excellent my car performance is top notch for more than 12 years. I acknowledge the expertise of the mechanics of this dealership. More

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