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Carlos Alejo
Carlos Alejo at Greenway Kia East

Carlos Alejo | Page 26

Assistant Service Manger

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.5
287 Reviews
4.5

287 Reviews

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287 Reviews of Carlos Alejo

June 02, 2024

Dealership Rating
Employee Rating

Very unresponsive. I called to follow up and the phone rang for an hour and no one answered, not even the Operator. When I went to pick it up the GM said they were busy More

by afotoguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ayoub Lazaar, Joseph Mnassa, Jairo Paez

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Jun 03, 2024

Greenway Kia East responded

We apologize for the lack of responsiveness you experienced. This is not the level of service we aim to provide, and we're sorry for any inconvenience caused. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

June 01, 2024

Dealership Rating
Employee Rating

Great service in very nice workers handled everything we was asking about towards our car More

by Raynard Wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio, Shelby Bishop, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

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Jun 03, 2024

Greenway Kia East responded

Thanks for the shoutout, Raynard! We're glad you had a positive experience at Greenway Kia East. See you down the road!

June 01, 2024

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Employee Rating

The person taking care of the customer needs more knowledge on what’s available and what can and cannot be done More

by Foxxymoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelby Bishop

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Jun 03, 2024

Greenway Kia East responded

Thank you for your feedback. We'll work on improving our team's knowledge to better serve customers at Greenway Kia East. We appreciate your input!

May 31, 2024

Dealership Rating
Employee Rating

The people at the service department were awesome. Carlos was top of the line representative. More

by LPEREZ2212
Recommend Dealer
Yes

Other Employees Tagged: Mathew Westberg

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Jun 03, 2024

Greenway Kia East responded

We are glad to hear that Carlos provided top-notch service. Thanks for working with the Greenway Kia East team.

May 31, 2024

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Employee Rating

Denied a clear warranty claim, would not work with me. Would not recommend. Go to a different Kia dealer. More

by ASHTOND98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gina Carpio, Rita Alcaraz, Shelby Bishop, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

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Jun 03, 2024

Greenway Kia East responded

We apologize for the frustration you've experienced with your warranty claim. We strive to provide easygoing assistance to all our customers, and it's disappointing to hear we fell short in this instance. Please reach out directly so we can discuss this further and try to find a resolution. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 31, 2024

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Employee Rating

Carlos, my service advisor was fantastic as usual car was serviced in a timely manner and I would highly recommend More

by rainface104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio

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Jun 03, 2024

Greenway Kia East responded

Thanks for the recommendation! We're glad to hear Carlos provided fantastic service and that your experience at Greenway Kia East was timely. We appreciate your support!

May 30, 2024

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Employee Rating

I was charged way too much for my repair and it took 4 hours for me waiting there I would never bring it back there again they were no help trying to contact my insurance company I am still working on my More

by PNESTERK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gina Carpio, Shelby Bishop, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

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May 31, 2024

Greenway Kia East responded

We apologize for the inconvenience and frustration you experienced with your repair. It's disappointing that we didn't meet your expectations, especially regarding communication with your insurance company. Please feel free to reach out if you'd like to discuss this further - I am always here to help. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 28, 2024

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Employee Rating

The process took to long. I spend 4 hours just to return my lease. Hope you can improve and speed up the service . More

by PINEROJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gina Carpio, Shelby Bishop, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

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May 30, 2024

Greenway Kia East responded

I apologize for the lengthy return process you experienced. We strive to make our work as efficient as possible and will certainly take your feedback into account. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Youssef Mnassa - General Manager youssefmnassa@greenwayauto.com

May 27, 2024

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Employee Rating

They do a great job of maintaining our cars running at a reasonable price and time More

by Pjgandia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio, Shelby Bishop, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

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May 28, 2024

Greenway Kia East responded

We couldn't ask for a better review of Greenway Kia East. Thanks so much!

May 25, 2024

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Employee Rating

I had to call and text the dealership several times to get my receipt for recall complete, poor customer service :( More

by DANIELONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mathew Westberg

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May 30, 2024

Greenway Kia East responded

Danielone, I'm sorry to hear about the trouble you had getting your receipt. We strive for better communication and service, so I apologize for any inconvenience caused. Please reach out directly if there's anything more we can do to assist you. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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