Carlos Aquino | Page 3

Great job, we love this dealership and our 2017 Kia Soul. One of the best cars I have had One of the best cars I have had More

by HMCUSN89 Verified Customer Verified Customer

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Vehicle has been at dealership for 3 of the 4 last weeks. EV battery and mileage range still not resolved. EV battery and mileage range still not resolved. More

by ureta.edgardo7 Verified Customer Verified Customer

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I dont kn ow who Justin is. But I will speak about my experience with Carlos the service manager. He was so helpful when I was under stress. Made me feel calm and positive about But I will speak about my experience with Carlos the service manager. He was so helpful when I was under stress. Made me feel calm and positive about my experience with Kia. He went over and beyond to help me. I will be back and hope that the service team can follow his lead in (bedside manner). More

by EMAILGISELANOW Verified Customer Verified Customer

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I had an oil change scheduled and was in and out in less than 2 hours. Anthony was very helpful. than 2 hours. Anthony was very helpful. More

by STINATASSO Verified Customer Verified Customer

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This dealership is the only one I go to. I trust them. They are professional, very courteous, friendly and concerned about helping you and giving you the best experience. Both the service ce I trust them. They are professional, very courteous, friendly and concerned about helping you and giving you the best experience. Both the service center and the dealership as a whole really care. I have never had a problem here and they answer all my questions when I ask. I love my KIA cars very much, too. Thank you! More

by 2bapackard Verified Customer Verified Customer

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The Manager for the service department, Carlos, is responsive and great to work with. Anthony was also a huge help with my last appointment. responsive and great to work with. Anthony was also a huge help with my last appointment. More

by AMANDAMDILLARD Verified Customer Verified Customer

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This was by far the worst experience I've had with Findlay Kia. To the point that I will be looking for a new Kia dealership where to service my Kia EV6 going forward. Not only was there poor communic Findlay Kia. To the point that I will be looking for a new Kia dealership where to service my Kia EV6 going forward. Not only was there poor communication, I had to chase to get answers. After keeping my car for 3 weeks, it was returned to me filthy and dirtier than when I dropped it off. There was a dent on the rear driver fender, the interior was filled with greasy finger prints all over the dash, steering wheel, and interior roof. I also asked for them to retape the seatbelt holder and that wasn't done. My seat was readjusted on my settings and saved so I had to redo my seat adjustments. Overall, I cannot say anything positive about this experience at all. I've been with this dealership since purchasing my car in 2022 so it makes me sad having to leave. However, since the turnover of several key service people, my experience has not been the same. More

by Coppertop Verified Customer Verified Customer

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The dealership doesn't care about their customers they try to rip them off and they have no customer service skills. They take no responsibility for subcontracting outwork to body shops And they take mont try to rip them off and they have no customer service skills. They take no responsibility for subcontracting outwork to body shops And they take months and months to fix a problem that could have been fixed in a couple of hours. More

by GSM Verified Customer Verified Customer

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Worst service ever all the advisors will not communicate with you unless you constantly call them also they will not be honest with you about your car. Worst service I have ever had and I regret bringing my with you unless you constantly call them also they will not be honest with you about your car. Worst service I have ever had and I regret bringing my car there. More

by JWUH2311 Verified Customer Verified Customer

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