Jose Montanez

They do great service and are on time, Always! Thank you, Findlay Kia!!!!! This dealership Thank you, Findlay Kia!!!!! This dealership More

by 0 Verified Customer Verified Customer

Print

Sometimes when I read reviews and come across negative ones, I think “sure this person is just complaining about trivial things and is a negative person” That’s not the case here. It took me two full m ones, I think “sure this person is just complaining about trivial things and is a negative person” That’s not the case here. It took me two full months to get a broken Sideview mirror fixed with a new paint job. Technically that still never happened. After having been quoted specific time frames from the time it would take to complete the job, to the time it would be available to order because it was suddenly on back order, to the time it would take to arrive at the shop once it was available to order, to it being in the shop, to how long the paint job will take. Literally every single time I was quoted a timeframe, it was missed by at least a week, which is why it took two months. Ultimately, I got a phone call that the mirror was painted and ready for installation. I scheduled an appointment under this pretense to get it installed only to be told upon arrival that the mirror has not been painted and they never knew anything about the paint job which we had been in communication about for two months. I had documents and quotes on the pricing of it but no one could figure it out. They eventually were able to do a workaround so that it didn’t need the paint job but the negligence and terrible communication along with improperly quoted timeframe after improperly quoted timeframe means I will never be going back to this dealership. This doesn’t even touch on the other jobs that I had asked them to do along with the mirror in the beginning. Those things got done within a month as opposed to two but even though those were supposed to be done within one week. I was left without a car for a week and a half because I dropped it off with it being verbalized to me that it would take no more than a week, only to find out that after six days, it was the sixth car in line to be taken care of, and after a week and a half, It had only moved up one spot to fifth in line at which point they told me certain things were on back order and I should take my car back. Uber costs, inconveniencing my wife, all because they didn’t know what they were talking about. They’re either liars or completely incompetent. It was the only logical conclusion I could arrive at upon two months of disappointment after disappointment. I had voiced my displeasures to various people at the dealership including a service manager about my journey there and not one person took ownership, accountability, or even gave a half- hearted apology. The manager at one point even told me he believed one of his employees to be lying! lol I like to give people and businesses the benefit of the doubt, but given how many opportunities they had to redeem their ineptitudes and how many times they chose not to really speaks volumes about the characters of the people that run, lead, and work at this dealership. More

by MBEENY007 Verified Customer Verified Customer

Print

Very convenient location. My waiting to check in was less than five minutes. Excellent service overall. My waiting to check in was less than five minutes. Excellent service overall. More

by 11FGLV599 Verified Customer Verified Customer

Print

The service was terrible. I'm still having the same issue from when I turned my car in. It's been over a year if not longer still dealing with this same issue. Will never bu I'm still having the same issue from when I turned my car in. It's been over a year if not longer still dealing with this same issue. Will never buy a kia again. More

by Jgamboa47 Verified Customer Verified Customer

Print

Great customer service. He helped with all the questions I had and was able to answer the quickly. The service was done fast and they even got the timing right. I would def He helped with all the questions I had and was able to answer the quickly. The service was done fast and they even got the timing right. I would definitely recommend Richard as an advisor. Due to his great work I will definitely be returning to get service done here. More

by Kwain888 Verified Customer Verified Customer

Print

Very polite when I spoke with any representative I will recommend any of my colleagues family or friends to Kia dealership recommend any of my colleagues family or friends to Kia dealership More

by CHODGE43 Verified Customer Verified Customer

Print

They are always great and provide fast service with excellent customer service. That’s why I bought a Kia excellent customer service. That’s why I bought a Kia More

by Cyndee Verified Customer Verified Customer

Print

Everybody was professional. They got me in and out at a decent time. Always a positive experience at Kia Findlay They got me in and out at a decent time. Always a positive experience at Kia Findlay More

by saneli001 Verified Customer Verified Customer

Print

Amazing customer service! Very clear and quick with helping out. Really appreciated everything! We will back back soon! Very clear and quick with helping out. Really appreciated everything! We will back back soon! More

by alexisgarcia2001 Verified Customer Verified Customer

Print

Not very happy with the service I received my appointment was for scheduled mileage maintenance which I did not receive I received an oil change and tire rotation and also had to pay when I have a prepaid ma was for scheduled mileage maintenance which I did not receive I received an oil change and tire rotation and also had to pay when I have a prepaid maintenance package also my coolant level was low while the engine was hot amoung other things More

by pinkyandniknik.niknak69 Verified Customer Verified Customer

Print