Carlos Aquino

Sales dept is "good" but get all the numbers in writing. (APR and Money factor on a lease) Carlos Aquino the Service manager is terrible! After waiting six weeks to get a call back from him on a part for a (APR and Money factor on a lease) Carlos Aquino the Service manager is terrible! After waiting six weeks to get a call back from him on a part for a power seat, it took me to call them back. Upon calling they said there was no order for the part! What!? Carlos was unapologetic and said the "system" was to blame. Rescheduled, and 2 weeks later they got the part for the power seat. 8am appt and Carlos gave me a loaner car and asked me would I like to tires rotated and anything else looked at? I said yes and for them to check the wireless charger. Waited ALL day, NO call. I call them 5pm, Carlos asks me if I would like to leave the car there overnight for a part to come in for the "wireless" charger since I have a loaner vehicle.. I said "no that's ok its not a priority, I want my car back since the power seat is fixed, I'll come pick it up. He replies "oh we have not fixed that yet, we been working on the wireless charger" Unbelievable!!! 9 hours to look at a secondary passive issue and not work on the priority reason why I brought the car in in the first place, that's been going on for close to 3 months?! Tires still not rotated and the charger worked fine once I got my car back. How can you trust someone like this!? Haven't been back. More

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made an appointment to have my A/C repaired. not with-in my window they required 3-days. so I only did the recalls But, when I got my car back. It was damaged, it received a scratch and a dent. not with-in my window they required 3-days. so I only did the recalls But, when I got my car back. It was damaged, it received a scratch and a dent. I guess I'm black listed now because . They ignored my inquiry to the incident or responsibility. best wishes. More

by LMLGM Verified Customer Verified Customer

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The door of the new car sold to me is damaged. The promise to include DMV registration fees was not fulfilled. The promise to include DMV registration fees was not fulfilled. More

by SHIYUNCUI3 Verified Customer Verified Customer

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Lied to, time wasted, nearly overcharged. Terrible in every way, except price. Everything in writing with these ones Terrible in every way, except price. Everything in writing with these ones More

by JACKJOHNNY33 Verified Customer Verified Customer

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The staff was extremely knowledgeable and helpful without being pushy. I really felt like they had my best interest at heart. John listened to what was most important to us in a vehicle and he delivered. The being pushy. I really felt like they had my best interest at heart. John listened to what was most important to us in a vehicle and he delivered. The whole team was super friendly. More

by STIJI99 Verified Customer Verified Customer

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Hate pressure sales from guys in the glass cage. They sent Carlos back with' Can you make this work?' after I already told him what I could do. It wasn't him, but the guys in the glass cage. They sent Carlos back with' Can you make this work?' after I already told him what I could do. It wasn't him, but the guys in the glass cage. More

by JACKBOY51 Verified Customer Verified Customer

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I'm grateful for the service provided. I was attended quickly and very professionally by all the staff. I was attended quickly and very professionally by all the staff. More

by KRMEDINA28 Verified Customer Verified Customer

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James was an absolute homie. He took the time to assess my needs and made a recommendation for a Kia soul. That’s perfect for me and my family. He took the time to assess my needs and made a recommendation for a Kia soul. That’s perfect for me and my family. More

by M8028426 Verified Customer Verified Customer

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I have been going to this dealership for the year and a half I have lived in Vegas and have never experienced such awesome and fast service than I did this time with Carlos! So impressed and appreciative. half I have lived in Vegas and have never experienced such awesome and fast service than I did this time with Carlos! So impressed and appreciative. More

by CLAIRE.CHRISTY Verified Customer Verified Customer

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Findlay dealership is well run with a very helpful and friendly GM Tony and Kiran at the helm with his great staff and wonderful service department, which includes Service manager Carlos Aquino and serv friendly GM Tony and Kiran at the helm with his great staff and wonderful service department, which includes Service manager Carlos Aquino and service rep, More

by JAYMESZA45 Verified Customer Verified Customer

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