Carlos Areizaga
Service Advisor
Covert Chrysler Dodge Jeep RAM Bee Cave
16501 Sweetwater Village Drive Building 3
Austin, TX 78738
7 Reviews
Write a Review7 Reviews of Carlos Areizaga
August 17, 2026
I've never left a review for anything in the past but I'm leaving one today as I will never be back to this dealership again and I'd like to warn others of the challenges that I experienced. I will forego t leaving one today as I will never be back to this dealership again and I'd like to warn others of the challenges that I experienced. I will forego the convenience of having a dealership near me to avoid ever having to deal with the service department again. Made an appointment and brought my Jeep Grand Cherokee in for 60 mile service and a concern about engine noise. Took a week to look at it. Service person told me my motor would have to be torn down and needed my permission to proceed. A few days later told me there was no oil in the engine and they wanted to fill it up and see if noise persisted. I came in to grab my wallet from the car, knowing it was going to be a while to complete repair. Service person told me they filled it and noise persisted. Service person told me a few opposite things that he had told me previously and I expressed concern. Offered to talk to technician in shop. Technician told me he put one quart of oil in and the noise disappeared, not that there was no oil. Said engine seemed fine to him, but understood I wanted the motor torn down so I was about to start it. After speaking to service person and technician, it was clear there was a communication issue between them. I asked to NOT tear down the motor if not needed. Then they had my car another week to get new motor mounts in and replaced (2nd time replacement in 60k mls). So three weeks for 60k service and motor mount replacement and I almost had my motor torn apart for no reason. More
August 12, 2026
Carlos is great! He listened to my concerns about my vehicle and let me know the process of the evaluation and using the loaner vehicle. Friendly and Professional dem He listened to my concerns about my vehicle and let me know the process of the evaluation and using the loaner vehicle. Friendly and Professional demeanor. The only thing, and has nothing to do with Carlos, was that my car was so dirty when I picked it back up. I had just had it washed, and the amount of dust on it was crazy. Do you normally run the exterior through the car wash or no? More
August 09, 2026
I’m pleased to work with Covert to maintain my Jeep. Plus their very attentive to followup Plus their very attentive to followup More
Other Employees Tagged: Colby Coate, Tara Cavanagh, Beth Cavanagh, Valerie Wheeler
August 04, 2026
Took great care of me. Recommend Convert for all repairs. The service center is very nice and everyone from sales to service are top notch. Recommend Convert for all repairs. The service center is very nice and everyone from sales to service are top notch. More
Other Employees Tagged: Matt Dow, Ali Dandachli, Ragen Shein, Sonny Alvaravo, Christian Rupp, Colby Coate, Tara Cavanagh, Beth Cavanagh, Valerie Wheeler
July 30, 2026
Terrible communication. Had our service vehicle towed in due to a transmission issue. The service department would not take my call or respond to my voice mail message a Had our service vehicle towed in due to a transmission issue. The service department would not take my call or respond to my voice mail message after numerous attempts. Once they did contact me, I was told that it would take a week to do the assessment for the vehicle because we did not have an appointment (Note, the vehicle was brought in on an emergency basis). I almost had the vehicle towed to another dealer but did not want to incur the cost. More
July 26, 2026
Prompt attention upon arrival. Ease to schedule. Explained the process so it was easy to understand. Ease to schedule. Explained the process so it was easy to understand. More
Other Employees Tagged: Colby Coate, Tara Cavanagh, Beth Cavanagh, Valerie Wheeler

