Beth Cavanagh

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Beth Cavanagh will be so happy to read this, and we're grateful you took the time to recognize her! Her kindness and willingness to help make a real difference for our customers, and it's wonderful to know she's made your visits such a positive experience. We can't wait to see you again. Thank you for choosing Covert CDJR Bee Cave and for trusting our team with your vehicle.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We love having you, and thank you for the sweet review! Beth truly enjoys looking after her customers, and it's wonderful to know she's made you feel so well cared for every time you visit. We'll be sure she sees your kind words. Thank you for trusting Covert CDJR Bee Cave with all of your service needs. We always look forward to seeing you.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Ken, thank you so much for recommending our service department! We are glad your visit was quick and that everything was completed just as you expected, because dependable results and respect for your time are exactly what we aim to deliver. At Covert CDJR Bee Cave, our technicians and advisors work hard to make every service experience smooth and reliable, and your recommendation means a great deal to the whole team. We appreciate your trust and look forward to taking care of your vehicle again soon!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for taking the time to share your feedback. We take all customer concerns seriously, and we are currently looking into this matter.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Unfortunately, we’re unable to locate a customer record associated with the profile name cchinc, and no details were included with your rating. We would sincerely like to understand what happened and work toward a resolution. Please contact us with your name, your vehicle information, or the date of your visit so our management team can look into this matter personally. If this rating was posted in error, we would kindly ask that you consider removing it.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

We appreciate you sharing such kind words about Beth! Knowing she's always there to help whenever you need her speaks volumes about the care she brings to every customer, and we'll make sure she hears how much it means to you. At Covert CDJR Bee Cave, building lasting relationships and being someone you can count on is at the heart of what we do. Thank you for your continued trust, and we look forward to serving you again soon!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the great review and for making us your go to service stop! We're so happy to be a convenient option for drivers in west Austin, and it's even better to hear that every visit has been a positive one. Saving you the trip to Cedar Park while delivering service you can rely on is exactly what we hoped to offer at Covert CDJR Bee Cave. We're grateful for your continued support and look forward to seeing you next time!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

You’re right that this repair took far longer than anyone would want. Your vehicle needed extensive work, including a major engine repair, and along the way we ran into several setbacks: back-ordered parts, stripped timing cover bolts that had to be addressed before work could continue, and a timing issue found during our final test drive that needed correcting before we could return the vehicle to you safely. Some of the needed repairs were also not covered by your third-party warranty, and rather than pass that cost on to you, we worked to cover it at no additional expense. These details explain the delay, but they don’t excuse how it felt on your end, and they don’t change the fact that you deserved a clearer picture from the start. We especially regret the repeated completion estimates that didn’t hold. Each time a new issue surfaced, the timeline moved, and we understand how discouraging it was to be told “next week” again and again. We should have been more careful about setting expectations and more transparent about what was causing each delay. We also hear your concerns about communication. Changing advisors partway through your repair made it harder to keep you consistently informed, and you should never have had to chase down updates or feel that no one knew the status of your vehicle. You should also have received a direct response when you escalated your concerns. We are reviewing how we handle advisor transitions, status updates on long-term repairs, and follow-up on escalated calls so that other customers don’t have the same experience. We understand that we may have lost your trust, and we respect your decision.