Carlos Burgos

Usually I wouldn't take the time to write a review, however after my experience with Mazda, Carlos, Ray, and Mike, I truly feel like the entire team deserves credit where credit is due. My wife and I however after my experience with Mazda, Carlos, Ray, and Mike, I truly feel like the entire team deserves credit where credit is due. My wife and I are expanding the family and were looking for a three row SUV. We contacted endless dealerships for various cars in the 3 row segment. It's truly alarming you just can't find customer service. We often felt like we were being pushed away and that many of the dealerships we interacted with lacked customer service. We also didn't even consider a Mazda until we came across a YouTube video reviewing the car. Both of our families come from a background of driving Mercedes, Audi, BMW, & Genesis etc. The CX90 TURBO S PREMIUM PLUS puts them all to shame. Carlos responded instantly to my request to test drive. Accommodated a late test drive due to work. He answered every question I had before even coming to the dealership. We were sent walk around videos of the car and explained all the features. Both cars were detailed and washed upon arrival and the car sold itself the first minute of seeing it. Im truly impressed with the customer service of the whole entire team, the quality and craftsmanship of the vehicle, the warranty offering, the finance process and Carlos himself. Carlos was straight forward, didn't play any games, and was straight to the point just how I like to do business. Ray & Mike were also both very Genuine. The Team stayed past 10PM to make sure I could make the hour & half drive home in a new vehicle that night. They were more than fair on trade in value and worked the numbers to make me comfortable. Carlos also spent some additional time to explain every feature of the car, set up My Mazda App, fill the tank, and have the car detailed to make sure everything was perfect. Honestly I was shocked there was even a detail team available that late. He also followed up the night of, the next day, and this morning. That's service. That's what customers like myself look for. I smiled the whole way home and my family was blown away by the vehicle. There isn't one thing we could find that we didn't like. Some friends and family are also really impressed upon seeing it. Coming from an AMG, it's nice to know Mazda offered a Turbo S so my wife AND MYSELF can enjoy the car when needed. Ive recommended some friends already to visit the dealership. Im So happy with the car when someone asks me about it I feel like Im trying to sell them on the car myself because we like it that much. Great job to the team at MAZDA, you have a new life long customer. Im looking forward to seeing Carlos in a couple years when we trade for a new one. I want to personally thank the entire team and especially the owner for ensuring his employees are happy themselves and deliver the quality of service they provide. I can not thank the team enough for their superior service. More

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I had a great experience at Sport Mazda. Carlos was exceptional. He was friendly, knowledgeable and made the process smooth from start to finish. Carlos was exceptional. He was friendly, knowledgeable and made the process smooth from start to finish. More

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Very organized with minimal wait times. Everyone at the dealership was also very friendly and helpful. Everyone at the dealership was also very friendly and helpful. More

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Buscar mi carro con Carlos Burgos siempre ha sido una experiencia increíble. Desde el primer momento siempre ha sido amable, claro y muy profesional. Me ayudó a encontrar justo lo que buscaba y siempre e experiencia increíble. Desde el primer momento siempre ha sido amable, claro y muy profesional. Me ayudó a encontrar justo lo que buscaba y siempre estuvo dispuesto a responder mis preguntas con paciencia. Si hay una persona a la que recomendaría para comprar un carro definitivamente sería él, Se nota que le importa ayudar y no solo vender!! More

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My experience here was great! Everyone I talked to was very kind and the whole process was relatively quick. Everyone I talked to was very kind and the whole process was relatively quick. More

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Beyond impressed with the dealership and the overall buying experience. Beautiful facility and the staff make it a very welcoming experience. I was extremely satisfied working with Carlos and Sport Mazd buying experience. Beautiful facility and the staff make it a very welcoming experience. I was extremely satisfied working with Carlos and Sport Mazda. More

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Carlos burgos you are one of the best sales agent there thank you for your time and patience with me and thank you for making sure the process to get in to my new CX5 so easy thank you again they need to h thank you for your time and patience with me and thank you for making sure the process to get in to my new CX5 so easy thank you again they need to have more people like you there More

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In the light two years, I’ve bought two cars from Carlos at sports maza. Good services and very professional. Thank you very much for the business. The family appreciates his services and attention. at sports maza. Good services and very professional. Thank you very much for the business. The family appreciates his services and attention. More

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Thank you to Carlos Burgos through my whole process of obtaining my new mx5. Very professional and made sure to give me as much information as possible. I truly recommend this dealership to anyone looking obtaining my new mx5. Very professional and made sure to give me as much information as possible. I truly recommend this dealership to anyone looking to purchase a vehicle. More

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Carlos really help me with any concerns that I had and made the process of purchasing my vehicle very easy.. I would highly recommend him to anyone that wants to purchase a vehicle. made the process of purchasing my vehicle very easy.. I would highly recommend him to anyone that wants to purchase a vehicle. More

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