Carlos Guzman | Page 5

I had a nail in my tire, it was going flat. Carlos sent out a tech with an air compressor to refill the tire so I could drive it to the dealership for service. That saved me a tow bill. I am physically u out a tech with an air compressor to refill the tire so I could drive it to the dealership for service. That saved me a tow bill. I am physically unable to change it myself, so knowing I could depend on them to help me was invaluable. This team always takes care of my 12 year old car, and they take care of me. More

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Carlos was as always very friendly with good sense of humor. He listened to my concerns and told me the service needed for the current condition in order to save me money :-) humor. He listened to my concerns and told me the service needed for the current condition in order to save me money :-) More

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I rate all aspects of the service department at Jeff Haas as GREAT except for price because I suspect I might find cheaper service at a non-dealer location. But I wouldn't trade the potential (assumed) cost as GREAT except for price because I suspect I might find cheaper service at a non-dealer location. But I wouldn't trade the potential (assumed) cost savings for the terrific service I have received from Carlos Guzman over the last 15 years. He reports on the repair along each stage of the process. I have owned or leased 9 Mazda vehicles in my lifetime and have purchased 6 from Jeff Haas directly due to the level of service I have received from Carlos over the years. More

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I wrote the review below about the battery & I received a call from Carlos immediately after I wrote the review. He told me he was going to refund me the difference of a quote that I THOUGHT I hea received a call from Carlos immediately after I wrote the review. He told me he was going to refund me the difference of a quote that I THOUGHT I heard. He told me he just wanted to make me happy & he wanted to keep my service. Which he did. I recently have moved....too far & out of the way from Jeff Haas. I took my car to Performance Mazda on 59. & the customer service is night & day compared to Jeff Haas. I brought my car in at Performance for a head light change cause mine went out. I ended up having to change a few filters with that. All together that cost about $160-170. I was also told that I needed to change my transmission fluid which I've never had to do. I brought in a coupon for $190 to get a full flush. I was told it was going to take 1 hr & 15/30min. It took 30 min to do. Later that weekend I decided to call the service manager Lynn & ask about it cause of the little time it took. Sure enough they just did a half pan flush, not the full. She tells me to bring it in & they would do the job right. I ask her if she's going to give me some sort of refund on this & she tells me I got a discount cause its normally well over $200. I told her well you didn't give me te discount, I did by bringing in the coupon. I'm here AGAIN waiting for my car to get done for the second time, for the same service. Lynn offered nothing to compensate me for the time I'm wasting & not to mention the gas. She could have given me a free oil change...SOMETHING. Even though I live on the other side of town from Jeff Haas, I plan on taking my car there EVERTINE to have it serviced. Especially cause now I realize how much Carlos cares about great customer service. So thank you Carlos. Plan on seeing me on my next oil change. More

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I used to live in Bryan-College Station and the service team there for Mazda was HORRIBLE...I could go on and on with horror stories with that Mazda dealership & their service team so word to the wise, don team there for Mazda was HORRIBLE...I could go on and on with horror stories with that Mazda dealership & their service team so word to the wise, don't go!!! Since moving to Houston, I've dealt with Jeff Haas Mazda, 4 or 5 times. So far, I've been blown away by their service until today. Carlos has always been a help. He's nice and seems to know what he's talking about. Today I went in for an oil change and tire rotation with coupons. I ended up having to replace my battery and windshield wipers. All of this was a total of $317. I was supposed to get a free carwash with one of my coupons, which I did, but it was a HORRIBLE job. Not to mention they didnt even vaccum or wipe off my interior. Normally when I just come in for an oil change, it's done regardless and it's done nice...vaccum & interior done. It just hit me wrong today cause I spent well over $300...the least they could have done was do a nice job on my car wash. Only complaint I have on Carlos is that he didn't inspect the car before he told me it was ready. It's always a pain when it's time to pay...especially when it's more than what you were expecting to pay. But when you see your car and it looks and feels nice, it all makes up for it. I walked my car and saw how horrible of a job the car wash was and when I opened the car, I was so annoyed that they didn't even clean the inside...I left not happy. I'm really hoping the next time I go, the overall experince is better. If not, I have no problem going to another Mazda dealership. Bottom line is, you want your customers to leave happy. More

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I have been having my car (2007 Mazdaspeed6) serviced by Jeff Haas since January of 2008 with CARLOS GUZMAN as my service advisor. In all these years I have never written a review regarding the excellent Jeff Haas since January of 2008 with CARLOS GUZMAN as my service advisor. In all these years I have never written a review regarding the excellent services I received from Carlos. Carlos has given me the utmost and best customer service from the beginning. He listens, answers all my questions, updates the progress of repair/maintenance, explains in detail any issues my car has and any additional cost I may be charged over the normal charges or outside the warranty. My car has had an alignment problem since I drove it out of the dealership. Each time my car was serviced the alignment was checked and the results always showed no issues. My original tires rapidly wore out which I believe was less than a year due to the alignment issue. I purchased a set of Michelin tires hoping they would last longer. During this time Carlos continued to address the issue with the shop supervisor. Checking the alignment became part of the standard maintenance for my car. I brought my car to NTB to see if their test will show any different and the result showed a negative result. I gave the result to Carlos in which he shared with Chris. At this time my new set of tires were rapidly wearing out just like the original. Again Carlos continued to address the issue while Chris continued to look for a resolution. Instead of feeling upset and frustrated over the possibility of spending more money to replace my tires again in such short period of time I felt at ease at the fact that the issue was not being ignored. Chris resorted to all resources to find a resolution whereas others would have given up. Chris was finally able to find a resolution and I have not had an alignment issue since! Above is just one of the exemplary and outstanding services I have received from both Carlos and Chris. They have proven over and over again their commitment on customer satisfaction. In summation I would like to commend Jeff Haas for having Carlos and Chris as members of the service department team. The service I receive from Carlos always exceeds well beyond my expectation....thank you Carlos!!! More

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I bought my Mazda5 new in May 2006. I found the car online searching their inventory. I emailed the dealer asking for the best price. Mel responded immediately and gave me what I thought was fair pri online searching their inventory. I emailed the dealer asking for the best price. Mel responded immediately and gave me what I thought was fair price. I even got the blue book value on my old car as a trade-in. I showed up, wrote out a check, and drove off with absolutely no hassle. Since then, they have been the only people to service my car. When it's time to buy another vehicle, Jeff Haas will be my first stop! More

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