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Carlos Lopez
Carlos Lopez at Norm Reeves Toyota Dallas

Carlos Lopez

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.5
211 Reviews

Dealership Experience

6 yrs, 2 mos

Industry Experience

25 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.5

211 Reviews

Write a Review

211 Reviews of Carlos Lopez

November 20, 2025

Dealership Rating
Employee Rating

Carlos is great at listening to my concerns. The follow up call to discuss findings was helpful (when I didn't respond to the text). More

by Carolyn
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

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Nov 20, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 17, 2025

Dealership Rating
Employee Rating

Super friendly. Fast, informative! Love that they video what they do! Probably the easiest service I have ever had! More

by lauragolden76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Zechariah Terrell, Sergio Leyva

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Nov 17, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 02, 2025

Dealership Rating
Employee Rating

Everyone is very kind and always ready to help! I felt heard and valued as a customer More

by Araceli
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

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Nov 03, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 27, 2025

Dealership Rating
Employee Rating

Good customer, the services for my car were well explained, also I like that they keep you informed on the status of the vehicle More

by marthamizno
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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Oct 27, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 26, 2025

Dealership Rating
Employee Rating

Me gusta todo, muy profesional y siempre he sido atendido con la mayor prontitud y profesionalismo More

by Mgmatias5761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 26, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 26, 2025

Dealership Rating
Employee Rating

It is a great place. Carlos is awesome. Always cares and is straight forward with me. More

by wmwood85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 21, 2025

Dealership Rating
Employee Rating

Shelly is an outstanding professional! She consistently goes above and beyond to ensure we receive top-notch service. Her honesty and reliability are exactly why I keep coming back. I alwa More

by Adela Cortez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Sergio Leyva , Conner McMahan

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Oct 21, 2025

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 21, 2025

Dealership Rating
Employee Rating

Very enjoyable experience and the locals great. . Mr Lopez was courteous and helpful. Nice dealership. More

by Coach T
Recommend Dealer
Yes
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Oct 21, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 21, 2025

Dealership Rating
Employee Rating

Very efficient and friendly service. The video update was short and helpful. Overall was a good experience. More

by maleamaynard
Workmanship
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 21, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 20, 2025

Dealership Rating
Employee Rating

El servicio al cliente estupendo,Amable profesional un 10 muy buen servicio. 100 recomendable.gracias More

by martcora4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 21, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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