Carlos Lopez
Carlos Lopez at Norm Reeves Toyota Dallas

Carlos Lopez

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.5
172 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

24 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

4.5

172 Reviews

Write a Review

172 Reviews of Carlos Lopez

July 26, 2025

Dealership Rating
Employee Rating

I would’ve given you guys a ten out of ten, but there’s also room to grow. More

by stacy.0967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 25, 2025

Dealership Rating
Employee Rating

Everything I come to the dealership for maintenance or you look at new vehicles everything is always so kind, professional and honest More

by JASMINEMCINNIS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 24, 2025

Dealership Rating
Employee Rating

Great experience overall. From the selection process to closing. Monica went all out to get the exact vehicle from another dealership so very well earned business More

by CDF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 24, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 21, 2025

Dealership Rating
Employee Rating

Carlos Lopez is the most helpful Advisor I've worked with .. my hats of to you Sir. And your crew. More

by JGUZMAN20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 19, 2025

Dealership Rating
Employee Rating

Carlos is competent, knowledgeable and friendly. It is always a pleasure to work with him. Thanks, Alexis B. Rodriguez More

by miriamj.rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Jul 20, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 18, 2025

Dealership Rating
Employee Rating

Promptly evaluated my car. Provided a rental car. The repair was completed the next day. More

by Chrystinp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 14, 2025

Dealership Rating
Employee Rating

Highly recommend and especially Carlos! I brought my Lexus in after Sewell Lexus of Dallas was going to charge me over $200 for my 15,000 maintenance. When asked why it was so high the resp More

by rsb_susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 13, 2025

Dealership Rating
Employee Rating

Was prompt for our appointment and service wss performed timely. Car was washed as a courtesy. More

by Chrystinp
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Conner McMahan

Jul 13, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 09, 2025

Dealership Rating
Employee Rating

Came in for tire concern. Made sure my tire was covered with my warranty. Great service More

by lindaneria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena, Sergio Leyva

Jul 09, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 03, 2025

Dealership Rating
Employee Rating

I waited 4 hours and even had an appointment, no one would tell me why the long wait, it’s unbelievable and embarrassing More

by loreruiz4210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 07, 2025

Norm Reeves Toyota Dallas responded

Thank you for your review, Lore. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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