Edwin Aguilar
Edwin Aguilar at Norm Reeves Toyota Dallas

Edwin Aguilar

Recall Manager

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.5
67 Reviews
4.5

67 Reviews

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67 Reviews of Edwin Aguilar

April 18, 2026

Dealership Rating
Employee Rating

My experience was smooth and great and I was satisfied and I give a thumbs up More

by MICHELLEJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

Apr 18, 2026

Norm Reeves Toyota Dallas responded

It’s great to hear your Toyota Camry service was smooth and met your expectations. We appreciate the thumbs up, and we look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

April 13, 2026

Dealership Rating
Employee Rating

Excellent service. I arrived at 10 am which I scheduled through my Toyota app. The dealership did not receive my appt, however Edwin quickly got started on my maintenan More

by Lizsantillo
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Apr 13, 2026

Norm Reeves Toyota Dallas responded

We’re glad Edwin stepped in to sort out the appointment mix up and completed your Toyota RAV4 maintenance in under an hour. It was a pleasure servicing your RAV4 and we look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

April 13, 2026

Dealership Rating
Employee Rating

Excellent service. I arrived at 10 am which I scheduled through my Toyota app. The dealership did not receive my appt, however Edwin quickly got started on my maintenan More

by Lizsantillo
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Apr 13, 2026

Norm Reeves Toyota Dallas responded

Even with the scheduling hiccup, Edwin jumped right into your Toyota RAV4 maintenance so you were on your way in under an hour. We appreciate your five-star review and look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

April 12, 2026

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Employee Rating

Thanks Edwin Todo el servicio fue excelente Nos veremos pronto para mi siguiente servicio de carro More

by Adonai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

Apr 12, 2026

Norm Reeves Toyota Dallas responded

We’re happy Edwin provided excellent service for your Toyota RAV4. Thank you for sharing your feedback. We look forward to your next appointment. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

April 05, 2026

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Employee Rating

Edwin gave me an accurate ETA, answered all my questions about the issues that came up in the multi-point inspection, and helped me understand the urgency of the recommended repairs More

by abel4abraham
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Apr 05, 2026

Norm Reeves Toyota Dallas responded

It’s great to hear Edwin provided a precise ETA, guided you through the multi-point inspection, and explained why addressing those repairs promptly matters. Your Toyota Camry is in good hands when our service team answers every question. We look forward to assisting you with future service needs. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

April 02, 2026

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Employee Rating

Quick and easy I called and was able to get an appointment immediately. I was quick and easy More

by shaypearl10
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Apr 03, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience! We appreciate your business and hope to see you again next time here at Norm Reeves Toyota Dallas!

March 22, 2026

Dealership Rating
Employee Rating

Scheduled online and a few hiccups with that. Go to dealership and was told I was scheduled with an advisor which is fine. He was with someone while several other advisors had no one... no one re More

by Hawkslucky
Recommend Dealer
No

Other Employees Tagged: Edwin Aguilar

Mar 23, 2026

Norm Reeves Toyota Dallas responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 21, 2026

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Employee Rating

Not for me ! !! Dealerships should try to work and help problem out instead trying to take advantage of them . I will never come back there !!!! More

by shollie90
Recommend Dealer
No

Other Employees Tagged: Edwin Aguilar

Mar 23, 2026

Norm Reeves Toyota Dallas responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 20, 2026

Dealership Rating
Employee Rating

It is a very friendly environment The service men and women shows genuine care and attention from my arrival to the time my car was ready. More

by nnwazue
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Mar 21, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience in our friendly environment. We’re glad our service team showed genuine care and attention from your arrival until your RAV4 was ready. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 04, 2026

Dealership Rating
Employee Rating

We have purchased three vehicles from this dealership, for a good reason. They are above and beyond any dealership we have ever delt with before. Their service department bends over backwards to make su More

by Royce Jensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena , Charlie Topping

Mar 04, 2026

Norm Reeves Toyota Dallas responded

Thank you for choosing us for three Toyota vehicles. It’s great to hear our service team went above and beyond for your Tacoma’s maintenance. We look forward to supporting your pickup with all future services. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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