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Edwin Aguilar

Overview Reviews (83) Inventory (180)

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Edwin Aguilar

SERVICE ADVISOR

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.5

83 Reviews

Overview Reviews (83) Inventory (180)

Languages Spoken

English

Spanish

4.5

83 Reviews

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83 Reviews of Edwin Aguilar

September 09, 2026

Dealership Rating

Employee Rating

Bad customer service You all broke something in my car and are refusing to address it or repair it and are refusing to address it or repair it More

by Diana.baez94

Verified Customer

Recommend Dealer

Other Employees Tagged: Edwin Aguilar

Sep 09, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for your feedback. We are sorry to hear that you were disappointed with your experience. After a thorough review, the damage in question was documented prior to any repairs being performed. While we were not responsible for the damage, we offered assistance toward the repair cost as a gesture of goodwill, which was declined. We understand your frustration and remain available to discuss any concerns further. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

Sep 09, 2026 -

Diana.baez94 responded

I’ve already emailed the GM and he’s looking into it because the documentation you mentioned was a simple video that was taken approximately 40 mins after my car was dropped off. Which doesn’t prove the damage wasn’t done at the dealership. And I’m not sure what assistance was offered or declined because Nick the manager clearly told me that you guys would not fix it and did not offer a solution.

August 26, 2026

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Employee Rating

He was very competent He is still taking care of me. He is aware of the need my Tundra needs and wants to fix it perfectly. He is aware of the need my Tundra needs and wants to fix it perfectly. More

by gcasta1@icloud. Com

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Edwin Aguilar

Aug 26, 2026 -

Norm Reeves Toyota Dallas responded

Knowing that Edwin’s understanding of your Tundra’s needs and his dedication to fixing it perfectly met your expectations is rewarding. Your praise of his competence means a great deal to our service department. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 14, 2026

Dealership Rating

Employee Rating

Everything was great ? ? and Thank You for your service Love the attention, with all. Your support ? and Thank You for your service Love the attention, with all. Your support More

by Vicgalvan67

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Edwin Aguilar

Jul 14, 2026 -

Norm Reeves Toyota Dallas responded

We appreciate your kind words and are glad to hear your Toyota RAV4 service met your expectations. Edwin and our team enjoyed providing attentive support and look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 10, 2026

Dealership Rating

Employee Rating

great dealership. great sales staff. Tamara was great very helpful. She explained everything perfect'. i would buy my next car from them great sales staff. Tamara was great very helpful. She explained everything perfect'. i would buy my next car from them More

by wildfire2blue

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Pena, Moriah Snargrass, Tamara Wells

Jul 10, 2026 -

Norm Reeves Toyota Dallas responded

It’s fantastic to hear Tamara and our sales staff provided clear explanations and helpful support. We’re pleased the process went smoothly for your Toyota. We look forward to helping you with your next purchase. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 15, 2026

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Employee Rating

Edwin Aguilar helped answer my concerns for my car. He listened to my questions and gave good recommendations. The service was done in a day, which helped me a lot! He listened to my questions and gave good recommendations. The service was done in a day, which helped me a lot! More

by Zitziki

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 15, 2026 -

Norm Reeves Toyota Dallas responded

It’s wonderful to hear Edwin took the time to answer your questions and offer solid recommendations. We’re pleased your Toyota RAV4 was serviced in a day to keep you moving. Thank you for choosing us for your service needs. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 03, 2026

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Employee Rating

Did not like how things went with the guy that handle my service wheni I was there for the maintenance on my car was not good condition service. service wheni I was there for the maintenance on my car was not good condition service. More

by lorettajetton

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Jun 05, 2026 -

Norm Reeves Toyota Dallas responded

Loretta, I'm surprised to see this feedback. We pride ourselves on our professionalism, so this is concerning to read. I want to step in here and make sure everything is sorted out. Would you consider giving me a call? Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

May 30, 2026

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Employee Rating

They were very efficient and friendly. The person that took me home and came back when the repairs were completed was friendly and a careful driver. The repair technician left the truck The person that took me home and came back when the repairs were completed was friendly and a careful driver. The repair technician left the truck looking better than when it came in. When I pointed out a problem with the seat they fixed it. Very happy with the level of service. More

by trains1943

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 30, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for recognizing our team’s efficient and friendly service, including the careful courtesy ride back to our facility. We’re glad Edwin and our technicians left your Toyota Tundra looking its best and resolved the seat issue. We appreciate your feedback and look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 30, 2026

Dealership Rating

Employee Rating

I am writing to express how phenomenal my experience has been with NRT team. I especially want to commend Edwin. He is a truly genuine individual who takes the time to listen and ensure his clients feel been with NRT team. I especially want to commend Edwin. He is a truly genuine individual who takes the time to listen and ensure his clients feel heard. If he doesn't have an immediate answer, he and the rest of the team work together to provide the necessary assistance. I am very grateful for your service and will certainly return for my future needs. Thank you again. More

by NYC2CA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 30, 2026 -

Norm Reeves Toyota Dallas responded

We’re thrilled to hear you had such a positive experience with our Toyota service team and appreciate your kind words about Edwin. We’re glad he and the team were able to keep you informed and address your needs. We look forward to welcoming you back when your Prius needs attention again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 28, 2026

Dealership Rating

Employee Rating

I brought my vehicle in for an issue that required a detail. When I received it back the original issue was not addressed. When I reached back out to the service advisor he placed the blame on me. I was detail. When I received it back the original issue was not addressed. When I reached back out to the service advisor he placed the blame on me. I was in a bit of shock. So now they said my vehicle needs an expensive repair that they failed to mention if the advisor would have communicated with the detailer prior to the work being done. So this cost me more time and more money to be wasted that I can't afford. I don't think I will be doing business with this location again unless something changes in the future. More

by Gearshifty

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

May 28, 2026 -

Norm Reeves Toyota Dallas responded

We sincerely apologize for your experience and the frustration this has caused. This is not the level of communication or service we strive to provide. Your concerns about the original issue not being addressed and how this was handled are taken very seriously. We would appreciate the opportunity to make this right—please reach out to us directly so we can review what happened and work toward a resolution. Thank you for bringing this to our attention. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 20, 2026

Dealership Rating

Employee Rating

Excellent people in professional work with good communication in good Customer service also, I love the coffee in the mornings. Thank you so much. communication in good Customer service also, I love the coffee in the mornings. Thank you so much. More

by atanaelmedina16

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 20, 2026 -

Norm Reeves Toyota Dallas responded

We’re delighted Edwin and our team provided professional service and clear communication for your Toyota Camry. It’s great to know you enjoy the morning coffee. Please reach out whenever we can assist again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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