Carlos Mendoza | Page 48

Always attentive waiting area is clean but a little worn down the seats are torn. They need to fix those. soda fountain was out of order and there was no one there to tell us that we could get water from on down the seats are torn. They need to fix those. soda fountain was out of order and there was no one there to tell us that we could get water from one of the other refrigerators didn’t care for that bottled water should always be available and we should be told where to get it More

by wodar53 Verified Customer Verified Customer

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Good Ram dealership would tell other about the service Carlos was freak mechanic did a fine job thank Carlos was freak mechanic did a fine job thank More

by TEEOVERALL Verified Customer Verified Customer

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Awesome friendly nice, they worked hard to get parts my vehicle needed.:) happy timely manner vehicle needed.:) happy timely manner More

by TANDY5445 Verified Customer Verified Customer

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I was in and out in a little over an hour. Very pleasant experience overall. Very pleasant experience overall. More

by MPAOLI74 Verified Customer Verified Customer

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Carlos always makes sure my vehicle is properly serviced and maintained when I bring it in for service and maintained when I bring it in for service More

by redhawk1944 Verified Customer Verified Customer

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Appointment time met with a smiling Carlos who provided great attention and updates. Carlos deserves a bonus and CDJR would be highly recommended because if its service and service advisor Carlos. great attention and updates. Carlos deserves a bonus and CDJR would be highly recommended because if its service and service advisor Carlos. More

by mwa175 Verified Customer Verified Customer

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Service was good and no problems when at dealership. Will come back for service in the future. Will come back for service in the future. More

by BJAGNEW1 Verified Customer Verified Customer

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Very helpful, considerate. Will ask for him on next visit. Also asked if I wanted wash on vehicle, not asked before. Also liked the use of video. Will ask for him on next visit. Also asked if I wanted wash on vehicle, not asked before. Also liked the use of video. More

by tjblaze44 Verified Customer Verified Customer

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every one did a outstanding job. thank you for your help getting my jeep fixed 🙏 thank you for your help getting my jeep fixed 🙏 More

by motofox55 Verified Customer Verified Customer

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I have always taken my vehicles to the dealership for repairs. I went in on a Thursday to get my oil changed and tires rotated. A man, not Carlos, came to me and showed me "my" 2 air filters. He said repairs. I went in on a Thursday to get my oil changed and tires rotated. A man, not Carlos, came to me and showed me "my" 2 air filters. He said they needed to be checked/changed at every oil change. Well I told him that I always use the dealer here and Ohio and have never been told that before. I accepted the new air filters. I also asked them to look at a slow leak in a tire, so they did and said the nail was in the sidewall and had to be replaced. Carlos told me my windshield wipers needed to be changed, so I did that. I came back the next day for the tire, and in the video, that repair person told me I needed wipers. Excuse me, but you replaced the wipers yesterday! That was the first time I had doubt about your dealership. Then a few days later, I find a complaint on Nextdoor saying your dealership recommended a lot of work, including new air filters. This is what one person wrote: "I used to take vehicles to them for recalls and warranty for the company that I worked as a mechanic for 18 years and I saw the service salesman show everyone the same air and cabin filters to many people!! The dealerships are always looking to ripoff the elderly especially females!! It’s such a crime!!" This has left a sour taste in my mouth because I am an elderly female and now feel like I have been taken advantage of. I really wonder if I actually did get new wiper blades and new filters. I also wonder if my tire couldn't have been plugged. I personally know my Chrysler service guys in Ohio, and I now they never recommend work that isn't needed. That is why I always buy from them - many vans since 1989. Time to find a new repair person here in FL since I don't believe I can ever trust you again. More

by catarr Verified Customer Verified Customer

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