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Carlos Montero
96 Reviews
Born in Manhattan, NY but a Tampa native since 1997. He has been with Rivard since 2019 and in the business since 2015 with over 20 years of sales experience. Great customer service is his top priority. GM Mark of Excellence accolades for 3 years consecutively. He loves all sports, especially Champa Bay teams! Girl dad of 2 beautiful girls. He works very hard for his family and loves working for a company like Rivard that not only cares for their staff but also love their customers!
Read moreDealership Experience
7 yrs
Industry Experience
11 yrs, 2 mos
Languages Spoken
English
Spanish
96 Reviews
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96 Reviews of Carlos Montero
Verified Customer
October 13, 2024
I did the whole deal over the phone and via email with the sales guy, Carlos that I simply got paired up with after filling out an online form. I really didn’t feel like Carlos took me seriously through t the sales guy, Carlos that I simply got paired up with after filling out an online form. I really didn’t feel like Carlos took me seriously through the entire process. I would call and he would text back saying he was busy. I’d call again to follow up and he’d call back. I would email him and never get a response. I should have asked for a manager sooner, but I wanted to make things works and not cause any issues. The deal sheet Rivard provided was the best around and I couldn’t walk away from the deal. Carlos made zero effort to appreciate my business or acknowledge all that I had done to get to him and give him the business. I rented a car and drove from west Palm beach to Tampa for this deal. He acted like it was no biggie and he was doing me a favor. He never provided the USB with the documents on it, and failed to be able to answer basic questions about my tag and registration. But, he was quick to let me know that I was the 7th GMC YUKON of the month sold and that because of my sale he made his bonus for the month. Really nice to share all that with me while absolutely not caring about anything else at all. His “tour” of the car consisted of driving me to the detail center in his own car as he didn’t have the decency to pick it up and bring it to the dealership prior to my arrival. I drove 3+ hours to be taken to the detail center to get my car. Rivard was fine. But Carlos isn’t making me rush back. Not even as much as a follow up call from him to check in after selling the car. Two thumbs down for him. One thumb up for Rivard. More
by dustyns
October 04, 2024
Carlos was patient and did everything right. Just a great person. He welcomed us and was so polite professional and kind. He treated us like family! We highly recommend Carlos Just a great person. He welcomed us and was so polite professional and kind. He treated us like family! We highly recommend Carlos More
by PAM32
September 06, 2024
Good job handlfc everything well and fast would recommend Rivard to my friends for their car needs Rivard to my friends for their car needs More
by JOEPAN825
Other Employees Tagged: Ronell Williams
July 05, 2024
Carlos was just awesome, from the time we stepped into the facility, he was there to welcome us and make us feel very comfortable and valued. Carlos was patient and very professional, took his time explai the facility, he was there to welcome us and make us feel very comfortable and valued. Carlos was patient and very professional, took his time explaining every step of the purchase and and the features in the new GMC. We recommend Carlos very highly for how kind and patient he was. More
by Michael
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