Carlos Munoz | Page 184

This experience was fine. I have a major complaint about thi I Have a complaint about this dealership’s customer service. Using Hertz for loaner cars - and low level cars, at best - and Uber for rides is unsati I Have a complaint about this dealership’s customer service. Using Hertz for loaner cars - and low level cars, at best - and Uber for rides is unsatisfactory. Loaners are rarely provided. No other BMW dealership I’ve dealt with handles this issue the same miserly manner. Cookies in the waiting lounge does not make up for this lack in an upscale dealership. More

by SJBIVIANO1416 Verified Customer Verified Customer

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December 2019 Service 10 out of 10 once again from BMW Of Sarasota! I highly recommend them to any area BMW owners. I enjoyed the video recap of the service inspection. 10 out of 10 once again from BMW Of Sarasota! I highly recommend them to any area BMW owners. I enjoyed the video recap of the service inspection. More

by KKRANDALL Verified Customer Verified Customer

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Excellent Service Carlos was my Service Representative. He kept me updated by text with everything that was happening with my car. I went in for an oil change and a r Carlos was my Service Representative. He kept me updated by text with everything that was happening with my car. I went in for an oil change and a recall fix. Ultimately, I had a broken light that I wasn’t aware of and needed two front tires. I was offered a free rental car to be arranged through Hertz. The Hertz experience was horrible!!! The salesperson kept trying to sell me extra insurance even after I told him I wasn’t interested because I had my own insurance. His words were, “you will be responsible for any damages even if it’s not your fault”. The Hertz agent pointed me to a Dodge Caravan. I told him I wanted something smaller. He said that was the only car available. I barely made it home as the car had a flat tire. Hertz sent someone from AAA to change the tire. Unfortunately, the tire couldn’t be changed because there were no tools for changing the tire in the car. The car had to be towed and Hertz said they would not bring me another car. Thankfully, Carlos Munoz got involved and hertz ended up bringing another car to my home. More

by ROBINFIESTA Verified Customer Verified Customer

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Flat tire I came in with a nail in my tire. The tire was replaced in 2.5 hours while I waited. Service was friendly and quick. I came in with a nail in my tire. The tire was replaced in 2.5 hours while I waited. Service was friendly and quick. More

by TRACYRHARRIS Verified Customer Verified Customer

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As a 30+ year owner of BMW's, across several dealerships in multiple states, I can say that Carlos Munoz is by far the most thorough service writer/manager that I have worked with. His follow up, and atten in multiple states, I can say that Carlos Munoz is by far the most thorough service writer/manager that I have worked with. His follow up, and attention to detail are exceptional. I will request Carlos only when scheduling my service appointments. Kevin Finley More

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Great Service Expirience Carlos, my service advisor, always does a great job accommodating my needs. Sure, there are other places I could service my vehicle. I choose to stay Carlos, my service advisor, always does a great job accommodating my needs. Sure, there are other places I could service my vehicle. I choose to stay here because of the consistent personalized attention and service I receive. Keep up the great work! More

by JRB123 Verified Customer Verified Customer

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Excellent Setvice Service Manager Carlos Munoz provided excellent service. I would ask for him next time I need service. He communicated clearly and was very attentive Service Manager Carlos Munoz provided excellent service. I would ask for him next time I need service. He communicated clearly and was very attentive to my concerns and questions. More

by Gary K Chan Verified Customer Verified Customer

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Curtesy and quality The service experienced here is the type that you hope for but don’t get very often. I can’t speak for all your service advisors but Carlos was a plea The service experienced here is the type that you hope for but don’t get very often. I can’t speak for all your service advisors but Carlos was a pleasure to deal with. He knew that I was leaving town and he made sure my car was ready. He even worked from home on his off day to make sure my car was ready. More

by bigromi Verified Customer Verified Customer

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Excellent My service advisor, Carlos was fantastic! He totally took care of me and was efficient and personable. Carlos even saved me money with some special di My service advisor, Carlos was fantastic! He totally took care of me and was efficient and personable. Carlos even saved me money with some special discounts. More

by DAWNTRESS60 Verified Customer Verified Customer

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Defective horn replacement Carlos is always very professional and friendly and works very hard to accommodate my schedule. He communicates quite well. He's careful not to over Carlos is always very professional and friendly and works very hard to accommodate my schedule. He communicates quite well. He's careful not to over promise but seems to always over deliver. Seems to have a good pulse on what's going on. Much appreciated! More

by IAMJANICEMARIE Verified Customer Verified Customer

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