Carlos Munoz
Carlos Munoz at BMW of Sarasota

Carlos Munoz | Page 186

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

Contact Me
5.0
2,425 Reviews

Dealership Experience

13 yrs, 5 mos

Industry Experience

34 yrs, 4 mos

Languages Spoken

Spanish Spanish

5.0

2,425 Reviews

Write a Review

2425 Reviews of Carlos Munoz

December 12, 2019

Dealership Rating
Employee Rating

Excellent Experience We had an excellent and extremely professional experience with Carlos. We would highly recommend Carlos to relatives, friends and other people. He was More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 16, 2019

BMW of Sarasota responded

Janet, thank you so much for your excellent review!

December 12, 2019

Dealership Rating
Employee Rating

Service being performed on my vehicle I have had for many years a great experience at BMW of Sarasota, recently however that has changed. The Advisor that I worked with, not the one I have More

by zshoulson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2019

BMW of Sarasota responded

We're very sorry to hear that this was your experience with us. We apologize for our lack of follow through and that our customer service wasn't what it should've been. We've sent your review on to management and would be happy to answer any questions or concerns you still have, simply send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 11, 2019

Dealership Rating
Employee Rating

Oil Change I have very pleasant experience with all the staff, salesman, and service department. Especially Carlos, I know him for years, he is absolutely wonde More

by ICANAGYI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Gibson, Jack Hojnacki

Dec 12, 2019

BMW of Sarasota responded

Thank you so much for your full five stars!

December 11, 2019

Dealership Rating
Employee Rating

Recall very good by Very good service and friendly staff good experience and Carlos was good to work with. I would recommend them again Juan Cruz was great also. I wil c More

by PATOOLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2019

BMW of Sarasota responded

Thanks for letting us know that Carlos and Juan took excellent care of you!

December 11, 2019

Dealership Rating
Employee Rating

Good, professional service Service was good and care was taken to insure that all issues had been addressed. Regulate updates were provided to me by the service advisor. More

by TOM F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2019

BMW of Sarasota responded

Thank you, Tom! We're glad to hear that you had a great service visit with us.

December 11, 2019

Dealership Rating
Employee Rating

Always accommodating I was very happy with the work performed. They did everything possible to minimize costs and completing all work necessary. I would recommend this dea More

by robk31569
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2019

BMW of Sarasota responded

We're so glad that you enjoyed your visit with us from beginning to end -- thank you!

December 11, 2019

Dealership Rating
Employee Rating

Service First Top notch. Carlos is wonderful to work with. The personal service and feedback is timely and professional. It is a pleasure working with BMW Sarasot More

by ROBERTHOWLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 11, 2019

BMW of Sarasota responded

Thank you, Robert! We appreciate it!

December 11, 2019

Dealership Rating
Employee Rating

Warranty Service 2016 BMW M3 Service included online video of items inspected along with mechanic's assessment. Per my request, in addition to regular service, my inside windshie More

by JSWEENEY1972
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 11, 2019

BMW of Sarasota responded

Thank you very much for your amazing review!

December 08, 2019

Dealership Rating
Employee Rating

Carlos is invaluable to BMW, Sarasota I haven’t had the best service even under the CPO at your dealership. I am not alone in that, but decided to get a quote as Carlos is the most reliabl More

by PAUL.MUNSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 09, 2019

BMW of Sarasota responded

Paul, thank you so much for your honest and detailed feedback. We try to match our prices to the high quality of our work and hope to deliver on our promises of exceptional customer service. We're glad that overall, you had a positive visit with us.

December 07, 2019

Dealership Rating
Employee Rating

My Service Visit to BMW Sarasota My Service Co-ordinator Carlos is excellent. He takes time to explain every option available to me relative to my service needs and makes sure I get More

by dbaglio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 09, 2019

BMW of Sarasota responded

Thanks for your incredible review!

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