Carlos Munoz
Carlos Munoz at BMW of Sarasota

Carlos Munoz | Page 3

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

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5.0
2,461 Reviews

Dealership Experience

13 yrs, 7 mos

Industry Experience

34 yrs, 6 mos

Languages Spoken

Spanish Spanish

5.0

2,461 Reviews

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2461 Reviews of Carlos Munoz

June 13, 2026

Dealership Rating
Employee Rating

Carlos is an excellent service advisor. He strives to take care of his customers. Overall great experience. More

by John
Service Price Transparency
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Recommend Dealer
Yes
Jun 13, 2026

BMW of Sarasota responded

We’re delighted Carlos provided outstanding support during your BMW X5 PHEV service. We appreciate you sharing your great experience and look forward to assisting you again.

June 12, 2026

Dealership Rating
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Everything was taken care of quickly and expertly. Carlos came and talked to me as soon as I arrived and kept me informed. I am always happy to have Carlos help me with my car. More

by Lily1365
Service Price Transparency
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Recommend Dealer
Yes
Jun 12, 2026

BMW of Sarasota responded

We’re delighted the service on your BMW 525 was quick and expertly handled. Carlos appreciates your kind remarks about his communication and looks forward to assisting you again. Thank you for choosing us to care for your vehicle.

June 12, 2026

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Carlos is always courteous and professional. I depend on him to make sensible recommendations regarding the maintenance of my car. More

by AGUILARD1
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Recommend Dealer
Yes
Jun 12, 2026

BMW of Sarasota responded

It’s great to hear Carlos continues to deliver courteous, professional service and sensible recommendations for your BMW 330 maintenance. Thank you for trusting us and for the 5 star rating. We look forward to assisting you again.

June 11, 2026

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Fast efficient and friendly . Everything went as expected and love getting the technician video review when car on lift More

by toddabeckwith
Service Price Transparency
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Recommend Dealer
Yes
Jun 11, 2026

BMW of Sarasota responded

We appreciate you highlighting our fast, efficient and friendly service for your BMW M2. Carlos is glad you enjoyed the technician video review while your car was on the lift.

June 09, 2026

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Very professional personnel, and the process is well defined. Carlos is an amazing advisor. Very professional personnel, and the process is well defined. Carlos is an amazing advisor I've had since I mo More

by addisonbja
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

Jun 09, 2026

BMW of Sarasota responded

Thank you for highlighting our team’s professionalism and the clear process. We are delighted Carlos has provided exceptional guidance for your BMW X3 service over the last four years. We appreciate your loyalty and look forward to assisting you again.

June 08, 2026

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I think the system that BMW Sarasota has in place is the best of any other dealership that I’ve been too including my Range Rover dealership. More

by david.seivert
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Rivera

Jun 08, 2026

BMW of Sarasota responded

We’re thrilled our service process impressed you and outpaced your experiences elsewhere. Thank you for entrusting your BMW 428 to our team and for the five-star rating.

June 07, 2026

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Sarasota BMW service department is one of the best in the area. Their attention to detail and customer service is exceptional. Carlos Muñoz is a phenomenal service advisor. I would recommend this dealership More

by carmanrp
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 07, 2026

BMW of Sarasota responded

We’re thrilled our service department’s attention to detail stood out during your BMW M2 visit. Carlos will be delighted by your kind words. We appreciate you recommending our team to your friends and look forward to your next visit.

June 07, 2026

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Carlos Muñoz has always been consistent in delivering his service. Always and often he goes above and beyond. Carlos always update me and his costumers with the progress if service which is very important. T More

by justin.dolotina
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: The technician who handles.my vehicle.

Jun 07, 2026

BMW of Sarasota responded

Reading your comments about Carlos’s consistent communication and respect really brightens our day. We’re happy he kept you updated on the progress of your BMW X6’s service. Thank you for recommending our team, and we look forward to assisting you again.

June 06, 2026

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I have been bringing my X5 50I for service with Sarasota BMW for last six years. I have had nothing but a positive result thanks to Carlos Munoz whenever a repair or service is needed. More

by SGTSCHARON
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2026

BMW of Sarasota responded

It’s rewarding to know you’ve relied on us for BMW X5 50i service over the past six years. Carlos has clearly been dedicated to keeping your vehicle in top condition and we appreciate your ongoing trust. We look forward to helping you again.

June 04, 2026

Dealership Rating
Employee Rating

Carl was a great advisor. The car was ready when he said it would be it was clean. The work was done perfect and I’d recommended recommended to anybody. More

by NORMSAWAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2026

BMW of Sarasota responded

We’re pleased Carlos had your BMW ready when promised and in pristine condition with the work completed perfectly. Thank you for recommending us. Let us know whenever your BMW needs service again.

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