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Carlos Munoz
2,425 Reviews
Dealership Experience
13 yrs, 5 mos
Industry Experience
34 yrs, 4 mos
Languages Spoken
Spanish
2,425 Reviews
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2425 Reviews of Carlos Munoz
January 16, 2019
60,000 mile service plus front brake work Worked with my service advisor, Carlos Munoz, who was patient, informative, knowledgeable, and very pleasant/easy to deal with. He has a mechanic's ba Worked with my service advisor, Carlos Munoz, who was patient, informative, knowledgeable, and very pleasant/easy to deal with. He has a mechanic's background, not sales, so Carlos understands the inner workings of a car and can share that with his customers. I was very pleased with my interactions with Carlos on this visit. More
by rpetit53
Verified Customer
January 14, 2019
Review Service was very efficient. Carlos was very helpful. Repairs were unexpected and more expensive than I anticipated; however, the car Just have over Service was very efficient. Carlos was very helpful. Repairs were unexpected and more expensive than I anticipated; however, the car Just have over 100,000 miles on it. Expense will be worth it to continue to drive for another hundred thousand miles. More
by JERRY4147
January 13, 2019
Always a good experience I have never had a bad experience with this service center. They are always thorough, courteous, and go beyond what is needed. Excellent service depa I have never had a bad experience with this service center. They are always thorough, courteous, and go beyond what is needed. Excellent service department! More
by KATHRYNSPERBER
Other Employees Tagged: Valentina Lizardi
January 12, 2019
Pleasant, Professional and Efficient I showed up on a Friday (usually a very busy day) without an appointment, but nevertheless was dealt with in an expedient and attentive manner. This i I showed up on a Friday (usually a very busy day) without an appointment, but nevertheless was dealt with in an expedient and attentive manner. This is certainly not to say that I recommend showing up without appointments, but I was impressed by the quick attention and the hands on participation of the service advisor as well as the shop foreman. More
by siestaken
January 12, 2019
It’s a pleasure to get my BMW serviced here Service is quick and accommodation is pleasure.This visit I ate 2 cookies!!! I also enjoy just checking out the new BMW models and envisioning the ne Service is quick and accommodation is pleasure.This visit I ate 2 cookies!!! I also enjoy just checking out the new BMW models and envisioning the next vehicle. More
by BHALLAN46
Other Employees Tagged: Susan Tighe
January 11, 2019
Excellent. Carlos Munaz is caring and knowledgeable Carlos helped me from the initial phone call to keeping me informed through the service. Car was completed on time and clean. Carlos explained all rep Carlos helped me from the initial phone call to keeping me informed through the service. Car was completed on time and clean. Carlos explained all repairs and took the time to further explain the cars computer More
by DRJOE26
January 11, 2019
service advisor very nice; service was prompt. location of dealer is good. service advisor informed me of what was done; everything done as scheduled. Very g advisor very nice; service was prompt. location of dealer is good. service advisor informed me of what was done; everything done as scheduled. Very good. More
by RAL749
January 11, 2019
Outstanding service visit Very pleasant service visit for my X3. I received immediate attention from you service staff. Carlos ensured that my loaner was ready. My servic Very pleasant service visit for my X3. I received immediate attention from you service staff. Carlos ensured that my loaner was ready. My service was performed in a quickerthan expected time. Carlos provided an excellent briefing of the services performed. More
by Reno07
January 10, 2019
Excellent service on short notice to replace worn tires. Worked with Carlos Munoz. He was extremely helpful finding what our needs were and doing what was necessary to meet them. We got in for tire replace Worked with Carlos Munoz. He was extremely helpful finding what our needs were and doing what was necessary to meet them. We got in for tire replacement and aligning in shhort order, and waited while the process was completed efficiently. More
by JOHNR320
January 10, 2019
Excellent service Everything was just great. Timely, courteous and nice clean shop. I’m traveling a lot this winter and I’m alone, so important that I felt safe with Everything was just great. Timely, courteous and nice clean shop. I’m traveling a lot this winter and I’m alone, so important that I felt safe with my car. Great service! More
by barbaragrobb
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