Carlos Ortega | Page 42

We recently bought a new Toyota Sienna XLE AWD and the process was fantastic. We did not plan to puchase the minivan that day, however we couldnt resist after taking it for a test drive and meeting our s process was fantastic. We did not plan to puchase the minivan that day, however we couldnt resist after taking it for a test drive and meeting our sales consultant Tony. Tony was welcoming and friendly. He listened to our needs and our "wish list" for the minivan. He was able to show us exactly what we were looking to buy. He did not try too over sell us on a vehicle that we couldnt afford or didnt want. We had dual DVD players installed, which was explained to us by Bill - he did an excellent job describing how they work and the benefits of dual DVD players vs the factory installed--my kids love them !! Our Finance Manager Walace made this part seamless. He was very prepared at the time of closing, knowlegable of products and found us a great leasing program . On the day we were scheduled to pick up the Sienna, Tony was not working,Sunny took over for him. He did a wonderful job at explaining the in's and out's of our new minivan. He is extremely knowledgeable and tech savvy which is great because we are not! Sunny made us feel like he had been working with us from the beginning. We had the pleasure of meeting the GM Carlos-he checked in with us several times while we were there. Always making sure we were being taking care of and if we had any questions. This was our first experience puchasing from Tufankjian and would buy again from them in a minute. Thank You all for a wonderful experience and making us feel like family Robert and Karyn Croce April 30, 2013 More

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Great overal services received the best customer service short of a glass of champagne. The sales team Ryan Tierney, Carlos Ortega and Wallace Langame in finance were professional in their service but pers short of a glass of champagne. The sales team Ryan Tierney, Carlos Ortega and Wallace Langame in finance were professional in their service but personable. This is my third car from this dealership and each time Wallace Langame worked tirelessly to get me the best deal that I can manage within my budget, his financial expertise is phenomen More

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We are loyal customers of Toyota and have purchased all of our Toyotas from Carlos and Tony over the years. Carlos and Tony gave us the bottomline price on our purchase of a new RAV4. We did some hagglin of our Toyotas from Carlos and Tony over the years. Carlos and Tony gave us the bottomline price on our purchase of a new RAV4. We did some haggling but at the end felt good that we got a great price. More

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I will certainly recommend Eduardo Vivas and Carlos Ortega for giving us a great service while we were waiting to buy the Toyota Camry SE 2013. They both were very friendly and guided us through the pr Ortega for giving us a great service while we were waiting to buy the Toyota Camry SE 2013. They both were very friendly and guided us through the process of buying the car. Eduardo Vivas showed us the prices and the options we had before the purchase, which we particularly enjoyed. The price was fair and the overall experience of my wife and I were excellent. I will definitely come back and recommend these two dealers to friends and family members. Luis Escobar More

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It started 2 years ago with my first Brand New car purchase, in anticipation of our first child, my wife and I were looking to move into a safe and reliable SUV. We visited a number of dealerships, w purchase, in anticipation of our first child, my wife and I were looking to move into a safe and reliable SUV. We visited a number of dealerships, went on countless test drives for different vehicles but could not pull the trigger on a decision. On a Saturday visit to Tufankjian Toyota of Braintree we met Ryan Tierney and after a short conversation with him we felt at ease. Ryan was professional, courteous and very thorough, after a couple hours of test drives and numerous questions we were ready to make the purchase. Ryan, Mike and Carlos made the whole process easy and stress free. With confidence we have recommended Ryan and the team at Tufankjian Toyota to multiple friends and family who have all enjoyed the same friendly and professional service. On a routine service visit last week, the great customer service continued, even 2 years later Ryan remembered who I was and after some conversation I found myself searching the new Highlander inventory. Today I drove home a new 2013 Highlander, and was able to work with Ryan and John Celesk to finalize the deal. while going over the paperwork and options with John who was incredibly detailed and organized, Ryan was hard at work reinstalling my child's car seat in the new vehicle. Thanks for making this an easy and enjoyable experience. More

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The whole team was excellent to work with. Toni and Walace were wonderful. Toni hand picked the perfect car for me. It had everything i wanted. Wallace worked his magic and was able to get me what I wa Walace were wonderful. Toni hand picked the perfect car for me. It had everything i wanted. Wallace worked his magic and was able to get me what I wanted, for the best rate. I would definitely return for another car and I would recommend them anytime. More

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Great sales experience. Wasn't pressured and felt that there was some flexibility to structure a deal that was fair to me and the dealership. Tony and his associates were professional, friendly and i that there was some flexibility to structure a deal that was fair to me and the dealership. Tony and his associates were professional, friendly and informative. Features and options were explained well, the pick up and handoff process went well. I'm excited to start using my new Prius. More

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Excellent Excellent Excellent is what I can say about Toyota of Braintree. I came in for a scheduled oil change and while I was waiting I was greeted by my old friends and mentors. I was not planing on b Toyota of Braintree. I came in for a scheduled oil change and while I was waiting I was greeted by my old friends and mentors. I was not planing on buying a car that day but after I saw the huge incentives and excellent lease rates I knew now was the time to buy. I was treated like family and got to the monthly payment I needed fairly quickly and with very little hassle. The only thing I did not get was the same color car I had before but with all the new features and luxuries of my new Camry se I cannot complain. I got a great deal and will keep recommending Toyota and Toyota of Braintree so everyone I meet will be as comfortable, safe, and as happy at the end of there lease or transition to there new car as I am. Great job Toyota and excellent job Toyota of Braintree. Thank you to all. More

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I went in to the dealership to purchase a 2013 highlander and my salesperson was kaitlyn kiley. she knew a lot about the cars and showed me all the different models. carlos ortega was great to. he helped thr and my salesperson was kaitlyn kiley. she knew a lot about the cars and showed me all the different models. carlos ortega was great to. he helped through the finance process More

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I experienced unusual circumstances purchasing my 1213 Tacoma. Leo is a competent, friendly, knowledgeable salesman. My unique situation resulted in Carlos intervening and collaborating with Leo to resolv Tacoma. Leo is a competent, friendly, knowledgeable salesman. My unique situation resulted in Carlos intervening and collaborating with Leo to resolve all issues. Yes! I was treated honestly and very fairly by both representatives of Tufankjian Toyota. The result is I'm recommending them as a reputable, trustworthy dealership. Doc Curreri More

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