Carlos Rodriguez | Page 2

SCAMMER. If I can give negative star, I will rate it. Please carefully look at their sticker price before negotiating. DONT waste your time at this dealer and expect to get a good price. They will not ho Please carefully look at their sticker price before negotiating. DONT waste your time at this dealer and expect to get a good price. They will not honor their INTERNET price or even MSRP ( manufacturer retail price). They will not allow you to even purchase the car at the MSRP price. They will add something called AFTER dealer mark up price of $5,000 plus $995 for theft patrol GPS. So if the car is msrp'ed at $15000, the car is worth $20995 before taxes and fees. In addition, they will charge you a tax that is over your paying price, which is illegal, but they claim it is not. This whole experience has been a nightmare because they truly use dirty tactics. Carlos Rodriguez (announced himself as sales supervisor) already said the he doesn't need to earn our business. You have to agree with their prices and taxes because this is their business rules. They can charge any tax percentage that they want. No law here. More

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Terrible dealer, can't communicate with no one, Pure Problem Usually I hardly give any bad reviews… but I’m going to do this time! About 1 month ago we purchased Used 2017 Certified Toyota Camry. They told us Usually I hardly give any bad reviews… but I’m going to do this time! About 1 month ago we purchased Used 2017 Certified Toyota Camry. They told us that We are purchasing “Like New” Vehicle with peace of mind that Vehicle is reconditioned to strict Toyota specifications… That car passed 160 point Quality Assurance Inspection…bla-bla-bla. Bought and drove the car home and decided to inspect car by myself. 1st checked under car: most of the under car splash guard clips were not there, and if we drove like that we could loose the splash guard, front bumper was dislocated from place with half broken/missing clips… According to Certification document cabin and engine filters were supposibly replaced, Wiper blades were changed too… Noting was done! Non of the fluids were at correct level. They even didn't vacuum the car... The worst problem was that when I hooked up my Autel Scan tool… there was an error code P1604. And this vehicle supposes to be reconditioned… Certified??? I tried to contact General Manager Dave Hilman to complain… for days I left multiple massages, multiple e-mails… No response. Called dealership… response was-{{He is in meeting and can’t talk right now... leave a massage!}}. I was unsuccessful to communicate with him. After calling to their corporate to Ken Garff Automotive Group.. Finally they forced this Dave Hilman guy to speak to me. Then they agreed to fix the problems I found on the car... After that I had to waste lots of time waiting in dealership problems corrected… 2 Saturdays. They finally fixed most of the problems I found! There still some problems left... I decided Not to go there again and fix them by myself. Also they initially charged me $297 for License fee for DMV, even do my registration was good for another 5 months...but when I received the car registration, only $23 was paid. For few days I was trying to hunt a live person at that dealership so I can ask my money back. If I didn’t call to ask $$ refund they probably would have “eaten” my money! Anything was related to this dealership was a Negative/ experience or a Problem. Very bad experience. This was my 2nd time dealing with this Dealer and will be the last one. If you ever buy a vehicle from them Don’t trust their Toyota certification… have your mechanic inspect their work…because their work of certifying vehicle is a “joke”. Better off Save your nerves and time and deal with different Toyota dealer. We are very disapproved from Hamer Toyota of Mission Hills CA... NOT GOOD! More

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Had a great buying experience Bought a Prius from Hamer over the Labor Day weekend. Francisco and Carlos we're great.. Arrived at a satisfactory price and bought a very good vehicl Bought a Prius from Hamer over the Labor Day weekend. Francisco and Carlos we're great.. Arrived at a satisfactory price and bought a very good vehicle. Ask for Francisco. More

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Absolutely the BEST saleman to work with Carlos @ Hamer Toyota is one of the best salesperson that I had the pleasure to work with. Will be returning to purchase more cars from him in the nea Carlos @ Hamer Toyota is one of the best salesperson that I had the pleasure to work with. Will be returning to purchase more cars from him in the near future More

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At ease It was a very pleasant experience. Carlos was able to work with me and I got what I went in for in less time thought. I did not wait long for Charles It was a very pleasant experience. Carlos was able to work with me and I got what I went in for in less time thought. I did not wait long for Charles. He too was pleasant to work with and paper signing was a breeze. Thanks to both men, I am please. More

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Car Buying Experience. I've purchased cars in the past. This was a pleasurable experience. The sales rep, Steven Denson, and finance rep, Charles Belton, were courteous I've purchased cars in the past. This was a pleasurable experience. The sales rep, Steven Denson, and finance rep, Charles Belton, were courteous and efficient. Would I buy another car from your establisment, yes. Yes, I would recommend to family and friends. Thank you, Richard Liebscher More

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Use to be a Toyota Girl Personally I feel as if Toyota has not gone the extra mile for me as a customer . I honestly think Toyota would rather try to get more money out of me Personally I feel as if Toyota has not gone the extra mile for me as a customer . I honestly think Toyota would rather try to get more money out of me for the car I am currently in & ruin my credit if necessary instead of give me another deal an keep me as a loyal customer and work with me . . Yes I did go through a couple of months of financial distress when I was first placed on maternity leave from work . However the money was always paid . I've since been back working an quite persistent on staying with the Toyota family but it doesn't look like I will be passing on a five star review to my friends an family or returning to the company in the future . P.S I have been a Toyota girl since my driving experience began years ago and I must say this is disappointing to be judged an not given a deal based on a missed payment that has been since paid when everyone has problems here an there . More

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Our salesperson is very helpful Carlos Rodriguez (salesman) gave us the best service. The dealership is very clean and the employees are very friendly. I am happy to recommend Hamer Carlos Rodriguez (salesman) gave us the best service. The dealership is very clean and the employees are very friendly. I am happy to recommend Hamer Toyota to my friends and family. Thank you again. More

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Just to said thanks to the good service. I give them a 5 star because I told them that they treat me in a nice way with patience. Carlos Rodriguez walked me through all the cars and made me I give them a 5 star because I told them that they treat me in a nice way with patience. Carlos Rodriguez walked me through all the cars and made me had a choice and showed me many prices I can afford. Thank you for the great service! I will definitely recommend this dealer with my friends. Thanks to Chano Munoz for a good explanation about my payments related with the car bought. More

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NEW VEHICLE PURCHASE Carlos our sales guy was nothing but good to us when we were purchasing our vehicle. The vehicle was a special order and arrived at the dealer earlier Carlos our sales guy was nothing but good to us when we were purchasing our vehicle. The vehicle was a special order and arrived at the dealer earlier than expected, it was Carlos day off but he knew we had been waiting for a long time so he went to the dealer on his day off to deliver the vehicle to us. Carlos , Albert , and Armando have made the experience of purchasing a vehicle easy. More

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