Carlos Rovira
Carlos Rovira at Nucar Toyota of Norwood

Carlos Rovira | Page 6

Service Director

Nucar Toyota of Norwood

277 Providence Highway
Norwood, MA 02062

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rated
62 Reviews
not yet
rated

62 Reviews

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62 Reviews of Carlos Rovira

October 15, 2019

Dealership Rating
Employee Rating

Wonderful Employees are kind and considerate, works diligently, explains the problem and solution. I have been coming to Boch for many years and I would not ta More

by NANCY.CARUSO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lucio Lopes, Angel Pimentel

Oct 15, 2019

Nucar Toyota of Norwood responded

Thank you NANCY.CARUSO2 for your review! We truly appreciate you taking the time to share your experience with us at Boch Toyota! Glad to hear that you have had many great experience with our team here, I will be sure to pass along the message! If you need anything, don't hesitate on reaching out! We'll look forward to working with you here again! Jessica Costello Customer Relations Manager Boch Toyota

September 11, 2019

Dealership Rating
Employee Rating

Greatful Carols saw that there was a problem with previous service appointments and got me on touch with his boss Kenny and the customer service manager to hea More

by BUCHI9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kenny and customer service manager i forget his name

Sep 11, 2019

Nucar Toyota of Norwood responded

Buchi, Thank you for taking time out of your day to let us know about your visit. We are glad to be able to help you out. We'll see you on your next visit. Bill Heins Customer Relations Manager Boch Toyota

September 11, 2019

Dealership Rating
Employee Rating

Oil Change It was easy, fast and the guys were super friendly. I would highly recommend this dealer and will be returning in the future for all my services. More

by NCOLON83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Arruda

Sep 11, 2019

Nucar Toyota of Norwood responded

So great to hear of your wonderful experience. Thank you for letting us know about your visit. Bill Heins Customer Relations Manager Boch Toyota

September 06, 2019

Dealership Rating

Jance was very pleasant. Service area spotless and everyone concerned about doing a good job. Two waiting areas, one with TV and second quiet so I was able to work. More

by Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 06, 2019

Nucar Toyota of Norwood responded

Hi Heather, Thank you for your 5-star rating and great feedback! We’re happy to hear of your experience with us and we look forward to seeing you again!

September 05, 2019

Dealership Rating

Very frustrating Took over two months to get a recall taken care of, at one point I was told to chase my own part through there parts department. Never called me back More

by BAILEYD58
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Sep 05, 2019

Nucar Toyota of Norwood responded

Bailey, I'm sorry to hear of this experience. I sent you an email on this. Could you please respond at your earliest convenience. Bill Heins Customer Relations Manager Boch Toyota

Sep 05, 2019

Nucar Toyota of Norwood responded

Bailey, Here is my contact information: wheins@bochtoyota. I would like to hear more about this unfortunate experience. Bill Heins Customer Relations Manager

Sep 05, 2019

BAILEYD58 responded

Received two recall notices for my tundra so I made a appointment to bring it in on June 20th, four hours later I got a call to pick it up, got there and was told they had to order a part and they would call when it was in. I never got a call. Called back three times over the course of a month and got the runaround, at one point I was told to call the parts department to check if they had the part and then make a appointment. Nice service. Finally got it fixed on sept 3. I have bought 6 new cars there, never again

August 31, 2019

Dealership Rating
Employee Rating

Happy customer The service was first rate and appreciate the courtesy vehicle to work while my car was being serviced and recommend Boch Toyota Service to anyone! More

by Qaira K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gilbert Perea, Angel Pimentel, Kevin Dasilva , Theresa Awad, Matt Crane, Kenny Lopez, Jack Tu

August 16, 2019

Dealership Rating
Employee Rating

Brake Job Brought my 2006 Toyota Tacoma with 142,000 miles in for brake service. My Service advisor Jack could not have been more helpful along with Service sup More

by KENNYBLUES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack Tu

Aug 18, 2019

Nucar Toyota of Norwood responded

Thanks for taking the time to let us know about your recent visit. What a wonderful review. Bill Heins Customer Relations Manager Boch Toyota

August 12, 2019

Dealership Rating
Employee Rating

Smooth and easy services Hola! My name is Melissa and I wanted to express my appreciation by Thanking Joseph Baribeault for his awesome and forever young and happy soul. He ma More

by Milly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Aufiero, Lucio Lopes, Angel Pimentel , Joe Baribeault, Kenny Lopez

Aug 16, 2019

Nucar Toyota of Norwood responded

Thank you Milly for your wonderful review! We truly appreciate you taking the time to share your experience with us at Boch Toyota! It is such a pleasure to hear of your great visit with Joe and everyone, I will be sure to pass the message along! Please feel free to reach out if you need anything! We hope to see you here again for your first service appointment, enjoy your new Highlander! Jessica Costello Customer Relations Manager Boch Toyota

June 27, 2019

Dealership Rating
Employee Rating

Very,very,professional Had an appointment at 9am this morning to have rain guards installed and the wrong ones came in so I couldn’t have them installed . Carlos rovira and More

by DJS5135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Heins

Jun 29, 2019

Nucar Toyota of Norwood responded

DJS5135, We appreciate your understanding as these things can happen sometime. We'll be in touch soon. Bill Heins Customer Relations Manger Boch Toyota Norwood, Ma

June 18, 2019

Dealership Rating
Employee Rating

Always excellent service with a smile! Always polite, upbeat and the service is superior. They have good prices too. I wouldn’t want to go anywhere else. The whole staff is top notch!! More

by RANDI1219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Gray, David Lin , Matt Crane, Amer Hajou

Jun 18, 2019

Nucar Toyota of Norwood responded

Such a wonderful experience. So glad to hear that everything was top notch. WOW a great 5 star review. Bill Heins Customer Relations Manager Boch Toyota Norwood, MA

Jun 18, 2019

Nucar Toyota of Norwood responded

Randi1219, Thank you for taking the time to let us know about your recent visit. We are proud to be able to service all your vehicles need. We'll see you on you next visit. Bill Heins Customer Relations Manager Boch Toyota Norwood, Ma

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