Carlos Torres

I purchased my 2025 RAM 1500 Laramie Night Edition on March 31, 2025, and unfortunately my experience with both the vehicle and Rob Lambdin’s University Dodge has been extremely disappointing due to ongo March 31, 2025, and unfortunately my experience with both the vehicle and Rob Lambdin’s University Dodge has been extremely disappointing due to ongoing electrical and battery-related failures that remain unresolved seven months later. Just one month after delivery, both batteries had to be replaced. Since then, the batteries have continued to drain anywhere from one to four times per month. Each time this occurred, I was advised to simply jump-start the truck and bring it in—a response that is unacceptable for a brand-new vehicle. Approximately three weeks ago, the auto start/stop function stopped working. When I brought the truck in that Saturday, I was told yet again that the issue was the batteries. I requested that they keep the truck for a full diagnostic since I was off work for a few days, but the dealership refused and said diagnostics would only be performed after the batteries died again. Unsurprisingly, three days later the batteries drained once more. During my discussion with the service manager, I was even advised to “get used to” manually turning off the auto start/stop function every time I start the truck to help preserve battery life—something I firmly disagreed with. A customer should not have to work around a feature the vehicle was engineered with. Later, the assigned service advisor informed me that the technician had found the drainage issue was being caused by the alternator and tailgate actuators. These parts were replaced, and I was told the truck was fully repaired. I left work early and drove over an hour to pick it up, only to be told upon arrival that the batteries had drained again and the check engine light had come back on. This was extremely frustrating and completely avoidable. Two days later, I was notified that the tailgate modules, the steering control module, and the batteries were also defective and would need to be replaced again. At this point, the service manager stated that if the batteries failed a third time, he would open a STAR case. However, when I followed up today, he initially claimed confusion about why a STAR case should be opened and attempted to retract his previous statement. Only after reminding him of his own words did he agree to have the technician open one and promised written documentation. This entire experience has involved: • Repeated failures of major components • Multiple misdiagnoses • Commitments that were later walked back • A lack of consistent communication • Significant personal inconvenience • A new vehicle that has been unreliable since month one For a brand-new truck—especially a top-tier Laramie Night Edition—this situation is unacceptable. I expected far better quality from RAM and far better service, accountability, and follow-through from Rob Lambdin’s University Dodge. I truly hope that the STAR case and the next steps finally lead to a permanent resolution. More

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Thank you so much for understand my situation. I definitely recommend this dealer . Honest people! I definitely recommend this dealer . Honest people! More

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If you enjoy having your time wasted, your hopes crushed, and your credit run for absolutely no reason—then boy, do I have the dealership for you! After running the credit I found out they sold it to someone and your credit run for absolutely no reason—then boy, do I have the dealership for you! After running the credit I found out they sold it to someone else without letting me know. Special shoutout to Carlos Torres for redefining what ‘bad customer service’ truly means. I wouldn’t recommend this place to my worst enemy. Save yourself the headache and go anywhere else. More

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For this dealership, a 1 star is too much! Horrible dealership! We tried to pay cash for a New truck because they are advertising taking $20,258 off their 2024 trucks and the sale guy gave us Horrible dealership! We tried to pay cash for a New truck because they are advertising taking $20,258 off their 2024 trucks and the sale guy gave us know where near that price today! when my husband told him the backdown in price on what was advertised, he was oblivious on what his dealership is advertising! His response was, " No wonder we are getting so many calls today!" telling us, "That's yesterday's prices!" "Our website is wrong!" Can you say that would be false advertising!!! it says its good to May 5, 2025 from what I saw! I guess they don't want to sell their trucks! No wonder why they have so many! Yes, I said- Cash! We were even thinking about getting our son one too! not anymore! More

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Very kind knowledge able easy to take to and was very on top of what I needed top of what I needed More

by victor4554 Verified Customer Verified Customer

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Carlos Torres was great to work with! !! 5 Stars!! Easy buying experience. Would recommend to anyone!! !! 5 Stars!! Easy buying experience. Would recommend to anyone!! More

by KHILL11 Verified Customer Verified Customer

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My purchase of my new Durango went perfectly. I am overly satisfied with my experience at your dealership. My salesman, Gabriel Acosta went above and beyond to make sure everything went smoothly. I am overly satisfied with my experience at your dealership. My salesman, Gabriel Acosta went above and beyond to make sure everything went smoothly. He made sure all the details were resolved and made sure I was happy with the deal and my new vehicle. I have purchased many vehicles in my life and this was one of my best experiences ever. More

by lf4 Verified Customer Verified Customer

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I bought a $90,000 HellCat, in cash, from this dealership and two days after I bought it, it started leaking gas. I called them and these xxxxxxxx couldn't even send me a tow truck. I had to pay out of pocke and two days after I bought it, it started leaking gas. I called them and these xxxxxxxx couldn't even send me a tow truck. I had to pay out of pocket to get it towed back to them. I waited for hours for them to "repair" it, I took it home, and a hour later it was leaking gas again, so I had to come out of pocket to get it towed again, yes, that's twice in one day I had to get it towed. This time, they kept it for two weeks, I asked for a loaner (rental car) and they didn't have one, so I had to go two weeks without a car. Carlos Torres sold it to me, by the way, and he kept hiding and ducking my phone calls. The so called sales manager, Jeff Schillaci, wouldn't answer the phone or return my calls either. I just got my car back, today, and it was completely dirty like it's been sitting under tree for all this time and they only left me with a quarter tank of gas. The least, and I do mean VERY LEAST, that they could've done was give me a car wash and a full tank of gas for my troubles, but I guess customer service is just words and not actions for most businesses, nowadays. This a $90,000 muscle car and they treated it like it was a 1999 Honda Civic. This is America where it's a car dealership on every corner, I'm telling you that you need to drive past this corner. This place is a circus full of clowns...If any one of you ducks from this dealership is reading this, you better be lucky it's a new year and a new me, because the old me would've knocked Jesus over to get to you. More

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Carlos and Steve were great. They took the time to understand my needs and wants and found me a new Ram 1500 that met my expectations for equipment and price. They took the time to understand my needs and wants and found me a new Ram 1500 that met my expectations for equipment and price. More

by John Verified Customer Verified Customer

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Carlos Torres was knowledgeable and attentive throughout the whole buying process. I would recommend him to anyone looking for a new vehicle. the whole buying process. I would recommend him to anyone looking for a new vehicle. More

by jlutzow7 Verified Customer Verified Customer

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