Carmen Alicea
Carmen Alicea at Williamson Buick GMC

Carmen Alicea | Page 21

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.7
248 Reviews

Dealership Experience

11 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.7

248 Reviews

Write a Review

248 Reviews of Carmen Alicea

September 03, 2021

Dealership Rating
Employee Rating

Excellent personal customer service with professional caring attitude. My car repairs were performed satisfactory, I was provided with a courtesy loaner vehicle, my automobile was returned to me working More

by Adelai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gabriele, vehicle loaner department

Sep 03, 2021

Williamson Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 23, 2021

Dealership Rating
Employee Rating

They change a rubber on the door and they did a terrible job that didn't put it together correctly and that didn't put some parts back where it belonged. More

by KEESALVAREZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Aug 24, 2021

Williamson Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 20, 2021

Dealership Rating
Employee Rating

Williamson Cadillac is the best! From their salesperson to their service department, all top of the line. Highly recommend when shopping for a new Cadillac. More

by VMATOS61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ron Peoples, Tony Mercado , Mike Valladares

Aug 25, 2021

Williamson Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again in the future. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 10, 2021

Dealership Rating
Employee Rating

This was my first time at Williamson. Although I didn’t have an appointment, (my battery had died), I was treated promptly and courteously. The service representative who was available was extremely helpfu More

by ROBSTIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 13, 2021

Williamson Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 03, 2021

Dealership Rating
Employee Rating

Carmen from the service department was great. She exceeded my expectations. I went there for a regular oil change and she went through with me the services that my vehicle was behind on. She was not More

by Jsanch5828
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 06, 2021

Williamson Buick GMC responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Williamson Buick GMC was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 30, 2021

Dealership Rating
Employee Rating

Service not only took care of the problem but did everything he could to accommodate. The loaners are totally the key to success. The best More

by emo1119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Gomara

Aug 04, 2021

Williamson Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 29, 2021

Dealership Rating
Employee Rating

I am always satisfied with the service.. if any delay occurs, I always get a courtesy car … my family use this dealer all the time… More

by Tgwendoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2021

Williamson Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 29, 2021

Dealership Rating
Employee Rating

The service was horrible. The communication was nonexistent. I will not recommend this location to nobody. The only upside was the free water and the shuttle driver More

by arh6490
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Rolando Pardo

Aug 12, 2021

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 28, 2021

Dealership Rating
Employee Rating

The services was fast and straightforward, Carmen took care of all my concerns thank you. Will recommend to all my friends and family the best. More

by JPUYANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2021

Williamson Buick GMC responded

We cannot thank you enough for your wonderful review of Williamson Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 14, 2021

Dealership Rating
Employee Rating

Great service, easy to book service, all advisers pleasant and knowledgable, very proffesional. The car was picked up and delivered with no delay very nice driver. More

by GUSTAVOGUERRERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2021

Williamson Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

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