Carlos gave me a poor excuse as to why they wouldn't fix
my issue
my issue
More
by DARON305
Verified Customer
Verified Customer
Nov 03, 2021 -
Williamson Buick GMC responded
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Nov 04, 2021 -
DARON305 responded
Hi. So my window isn't fixed. It doesn't go up all the way and with all this rain we are having my car is getting wet. I've been with Cadillac since 2006 and never been denied maintenance on my vehicle until I met Carlos.
They make you feel proud to be Cadillac owner. Mike
McKessen was great(experienced & professional-freindly). I was surprise when I got my bill. (Low) I love to come to Williamson Cadillac.
McKessen was great(experienced & professional-freindly). I was surprise when I got my bill. (Low) I love to come to Williamson Cadillac.
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by MINNIEHOUST
Verified Customer
Verified Customer
Other Employees Tagged:
Mike McKessen
Oct 29, 2021 -
Williamson Buick GMC responded
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Professional personal very good service special for a
Saturday and super nice having the transportation to and from your house
Saturday and super nice having the transportation to and from your house
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by BCSJOSE
Verified Customer
Verified Customer
Oct 28, 2021 -
Williamson Buick GMC responded
Thank you for the review Jose. We appreciate you taking the time to write about your experience. The weekend service is especially designed to be very fast and efficient. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care!
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Everything went as planned, everyone was efficient and
courteous and the vehicle was serviced as expected.
courteous and the vehicle was serviced as expected.
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by carlyle.webb
Verified Customer
Verified Customer
Oct 15, 2021 -
Williamson Buick GMC responded
We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Angel and Carmen always give myself and members of my
company first class treatment. We always leave with a smile. We have no worries when Carmen is handling any of our vehicles for service.
company first class treatment. We always leave with a smile. We have no worries when Carmen is handling any of our vehicles for service.
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by Skingator
Verified Customer
Verified Customer
Other Employees Tagged:
Angel- My Dealer
Oct 14, 2021 -
Williamson Buick GMC responded
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
The experience was great during the purchase. However, I
had a terrible experience with the service department.
had a terrible experience with the service department.
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by Carlos.heres
Verified Customer
Verified Customer
Oct 02, 2021 -
Williamson Buick GMC responded
Thank you for taking the time to provide this feedback, Carlos. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
I had excellent service this time about getting my air
conditioner repaired. They also gave me a loaner car it took about a week. Everything was quick and easy
conditioner repaired. They also gave me a loaner car it took about a week. Everything was quick and easy
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by p.rizzo
Verified Customer
Verified Customer
Sep 29, 2021 -
Williamson Buick GMC responded
Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care!
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Horrible My truck was there for almost a month had to
Horrible
My truck was there for almost a month had to take it back because they didn’t have anyone that could diagnose an emission system error on a
Horrible
My truck was there for almost a month had to take it back because they didn’t have anyone that could diagnose an emission system error on a 2020 truck
The rep’s communication was very limited could not say how long it will take at INE point said the tech was looking at it then a week later said the tech was going to look at it?
I will never bring my truck there again and will make sure that no one I know does
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by DARIELCRUZ
Verified Customer
Verified Customer
Sep 23, 2021 -
Williamson Buick GMC responded
Dariel, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Sep 23, 2021 -
DARIELCRUZ responded
I see your email address listed, is your intend that i send you an email? I don’t see any other contact info?
Oct 12, 2021 -
DARIELCRUZ responded
Btw I took my truck to Vera Gmc in pembroke and in 3 days they diagnosed, ordered parts and installed them no problem the service person told me how long it was going to take and kept me up to date the whole time
You guys are doing something wrong there or at least not telling the customers what is going on “we are backed up” is not an answer
I could have save myself 4 weeks of waiting had the service person told me what “backed up” was
Honestly, I will give you my feedback. I was at
Williamson, and later sawgrass Ford.
Unfortunate to say, Williamson was on the wrong side of the experience.
Dishonest and not up front gathering
Williamson, and later sawgrass Ford.
Unfortunate to say, Williamson was on the wrong side of the experience.
Dishonest and not up front gathering information from my original salesman Anthony. Then in service department I asked about fees if my oil change was still covered. I was told yes, and on pickup, ended up paying because the service expired in may. Also took forever to get my car back.
Then, at the time of purchasing the lease that was ending, tried to get taken advantage of again in the numbers. Only plus were the people, were pleasant. Just as a whole, sloppy with details and not paying real attention to details. The entire process took a very long time, unnecessarily so.
I would encourage better focus on appreciating the customers time, and being way more transparent with costs
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by FPEDROLETTI
Verified Customer
Verified Customer
Sep 13, 2021 -
Williamson Buick GMC responded
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Going back, for a 3rd. Time. Now it's strut problem
.
Well, I bought all four front and rear. Why change one shoe if they come in pairs.?.
I would like a discount to have all four inst. What are you
.
Well, I bought all four front and rear. Why change one shoe if they come in pairs.?.
I would like a discount to have all four inst. What are you going to do for me. That's counting it's the problem. So let's get to that bridge before we cross it. Hope a respond on this matter. I got the part on the 16. After that I'll set up an appointment.
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by Cano.
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Gomara
Sep 13, 2021 -
Williamson Buick GMC responded
Cano, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience.
Sincerely, Jeff Rogers - jrogers@wagmiami.com
Sep 14, 2021 -
Cano. responded
I had a Wonderful conversation earlier today with Jeff Rogers. For those who are "customers", at Williamson Cadillac, most know that "THESE PEOPLE AT WILLIAMSON CADILLAC ARE SERIOUSE". Down to customer service and up to Your service advisors . Furthermore I received, a call from "The Big Guy", with all do respect, Mr.Jeff Rogers. "Who does this for a customer" ???. Brickell Buick.? I never, till today, have gotten a call back Shame.
Any way you'll have a customer "Williamson for as long as i can. Thank you. Now, lets hope my last visit coming, will solve the on going problem.
Sep 21, 2021 -
Cano. responded
Good morning.
My vihicle is finally in the shop, to get the struts installed. Hopefully, this will solve the rear clanking.
Back for , hopefully last time, after 3rd time.
Thanks for the attention.
Jeff i appreciate your attention.
Carlos Diaz.
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11 yrs, 10 mos
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