Carol Gutierrez | Page 3

Fast and professional. The service was very helpful and the battery was replaced in our Corolla Hybrid 2024. The service was very helpful and the battery was replaced in our Corolla Hybrid 2024. More

by Shallan Ross-Welton Verified Customer Verified Customer

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Great job, thank you carl, took care of all my issues . Manhattan Beach Toyota is my only dealer Manhattan Beach Toyota is my only dealer More

by billgameguy Verified Customer Verified Customer

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I appreciated the excellent service I received from Carol. She showed me all the features that my car has and the car is exactly what I needed. Carol. She showed me all the features that my car has and the car is exactly what I needed. More

by g.crutchfield Verified Customer Verified Customer

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Efficient, organized, clean and pleasant dealership with amazing, helpful sales agents I strongly recommended to purchase cars at manhattan beach Toyota than others. amazing, helpful sales agents I strongly recommended to purchase cars at manhattan beach Toyota than others. More

by ttshang Verified Customer Verified Customer

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Caroline Gutierrez was great. I highly recommend her. She was honest and easy to work with. I highly recommend her. She was honest and easy to work with. More

by mlee213 Verified Customer Verified Customer

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First and last-would be never go back to this scam theme dealer with a bunch of liars at this Manhattan Toyota. Making long story short, the car was in the transit at the time, as required, I had to make a dealer with a bunch of liars at this Manhattan Toyota. Making long story short, the car was in the transit at the time, as required, I had to make a deposit of $500.00 dollars in order to hold the vehicle in 48 hours in my name “otherwise, it would be sold to other buyer and this deposit is refundable.” (I was told by dealer) I did the process buying online with the trade in. As required and instructed. I sent in a copy of driver license, VIN number of the trade in, insurance card of the trade in, and a bunch of pictures of my vehicle for the valuation on my trade in. Then few days later I got an offer from dealer saying: that deal will be valid until Jan 10, 2022 from Cristina Morals – Personnel Internet Manager. Also I got an offer from Carol Gutierrez also is an Internet Manager, which is at much higher cost in comparison to the one from Cristina Morals. More than a week later, the vehicle arrived at the dealer, I got a call to come in to sign the final paperwork and pick up the car. At busy at work I could not be able to come right away. So I made an appointment to come in two days later. The day before I came in, I made a call to Cristina Moral to make sure that everything is correct. Could not be able to reach her, so I left a message to confirm the time I come in and the price that I got from her is correct. About an hour later, I got a call from Carol, she told me that do not call Cristina Morals, just call her if I have any question and whatever it is offered Cristina Morals, she will follow thru with it. Next day, after off from work at 4:30pm on Jan 8, 2022 – I drove straight to the Manhattan Toyota with intention to finish the deal (turn in my vehicle, signing the paperwork, and pick up the car that I had been waiting for). Here was where the scam begun surface. I met Nathan, (he was the only one – an honest person in the dealer I met in that day at Manhattan Toyota.) He was nice, friendly, and warming. We greeted and he took me to the car, we took a drive test, then he took me to his desk for the paperwork, as the offer on my paperwork I got from Cristina Morals – Personnel Internet Manager and his paperwork was not the same. He told me that he would not be able to change anything and asked me to see other manager. As I was waiting, another person came to talked to me, then another person came. All of them very much the same. They said that they cannot sell the car at that price at the offer that I got from Cristina Morals. They said the offered price that I got from Cristina Morals – Personnel Internet Manager is just for making customer come in but they can sell the car at that price (MSRP price) even though, I show the paperwork that said: will sell the car to me at MSRP and it is good until Jan 10, 2022. However, they said that they cannot sell the car at the MSRP to me. They said: “The offered that I got from Cristina Morals – Personnel Internet Manager is just for making me to come in to the dealer.” So then I said: I just want 500.00 money back, so I ask them: “Would I be able to get my deposit back?”They said: they would give it back, but then kept dragging on something else and kept going one thing after another and going … and would not mention anything about giving my deposit back. It was about 8:00pm, so frustration, worried that I may lost my 500.00 deposit, afraid that I would not be able to get up at 2:30 am next day for my work and may get a trouble with my boss, I gave up as they kept go on and on with none stopping. I made a dumpiest mistake that was trusting at what this Manhattan Toyota said and offered – Making deposit, driving two hours right after off from work to this dealer. I thought that I would have been happy to buy a brand new car at this Manhattan Toyota dealer. But it is wasn’t – I was scammed and robbed even though, there is no gun point to my head. If you’re a real gamer – this dealer is good game for you to play with as you come in to play a game then leave with no intention to buy anything. But if you’re hard working people with hard earn money, and really looking for a car to buy, and specially, if English is second language to you like me - you should stay away … STAY … AWAY … from this Manhattan Toyota. They would not put the gun to your head, but they always have a way to scam and rob you. They’re liars, scammers from top managers down to sale men. • Cristina Morals – Personnel Internet Manager • Carol Gutierrez – Internet Manager They’re just are the liars and scammers – Manhattan Toyota is just a place with a bunch of liars and scammer with nothing else, but waiting to lure you in (on the web or in person at the dealer) to rob and steal any money from you. I wish that I would be able to report it to BBB, but I could not because I was voluntary to sign the deal off while I was afraid and frustrated. I was the victim, and it is painful to lost a lot of money to these scammers. Just want to alert everyone who intent to go to this dealer be stay away or aware so would not became a victim. More

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