Carolan Pallavicini

The best experience I have ever had at a dealership! The entire staff worked with me until I was completely satisfied and left with a smile on my face! I highly recommend this dealership The entire staff worked with me until I was completely satisfied and left with a smile on my face! I highly recommend this dealership More

by Carolynkazanchy Verified Customer Verified Customer

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It wasn’t. A pleasant experience 👎 i received no papers with my info. No computer A pleasant experience 👎 i received no papers with my info. No computer More

by gemjjm Verified Customer Verified Customer

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⭐️⭐️ (Post-Sale Experience Feedback) After the sale was completed at Mazda of Naples, I discovered several aspects of the transaction that I hadn’t fully understood at the time of purchase, including p was completed at Mazda of Naples, I discovered several aspects of the transaction that I hadn’t fully understood at the time of purchase, including products and financial arrangements I did not knowingly choose. I also came to believe that the lending institution (Wells Fargo), the dealership, and the warranty company were working in coordination in a way that steered my purchase and financing toward options I didn’t fully understand or agree with. Overall, the experience left me uneasy and has made me consider other dealerships in the area for future vehicle purchases. More

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Really had a great experience definitely would refer them to friends and family no high sales pressure to friends and family no high sales pressure More

by JEREMYGIBSON1971 Verified Customer Verified Customer

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John is as so patient and helpful with my special needs for a vehicle. He addressed my concerns, listened to my needs and made the whole buying experience so much fun! He is an excellent communicator and for a vehicle. He addressed my concerns, listened to my needs and made the whole buying experience so much fun! He is an excellent communicator and I will be recommending him and your dealership to anyone looking to purchase a vehicle! More

by HJNELSON72 Verified Customer Verified Customer

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Very professional! Happy with the service and beautiful vehicles , customer service and all very happy. Happy with the service and beautiful vehicles , customer service and all very happy. More

by ENRIQUENESTOSO Verified Customer Verified Customer

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La verdad mi experiencia siempre con los muchachos de servicio de la Mazda siempre es de lo peor, gracias a Maria la persona que me atendió este viaje que pude resolver mi problema servicio de la Mazda siempre es de lo peor, gracias a Maria la persona que me atendió este viaje que pude resolver mi problema More

by marisleydi9311 Verified Customer Verified Customer

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Great customer service! !! I ended up getting the deal I wanted on a cx9. Couldn’t be happier!! !! I ended up getting the deal I wanted on a cx9. Couldn’t be happier!! More

by jstocks28 Verified Customer Verified Customer

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I scheduled a test drive and drove 2. 5 hours to see a used car on the lot. Carolan was kind and honored our scheduled test drive when another customer came to look at the same car. I took 5 hours to see a used car on the lot. Carolan was kind and honored our scheduled test drive when another customer came to look at the same car. I took a short test drive and decided I wanted to move forward with the purchase. Ryan G. came over and spoke with us, and assured us that our purchase would easily qualify for the used EV tax credit and that we could also use the credit at the time of purchase. We were feeling very excited. But it was at this point when things soured. When Billy came to speak with us about numbers, we found out there was a hidden fee of $3,799 ON TOP OF the disclosed fees on their website ("Additional fees include a pre-delivery service fee of $1,298, a Private Tag Agency Fee of $189, and an Electronic Registration Filing Fee of $598, which charges represent costs and profits to the dealer for items such as inspecting, cleaning, and adjusting vehicles, and preparing documents related to the sale.") This not only made the vehicle ineligible for the EV tax credit, but felt excessive to the point of bait and switch. After a lengthy discussion and thought of leaving, Billy was able to "make the numbers work" but I was very dissatisfied with the process. We agreed to continue with the purchase and were invited to sit in the lobby to wait for financing. It was another hour and a half before we were seen. At this point I was extremely frustrated as it felt like we had been forgotten about - nobody came to check on us the entire time we were waiting. Finally, Kathryn assisted us with financing the car and signing the papers to take it home that night. In all, the buying process took over 5 hours at the dealership on a Saturday evening. While I am very pleased with the vehicle itself, I caution others about the buying process because the sticker shock felt dishonest and has totally turned me off of recommending this dealership for future business. More

by jenna.dufficy Verified Customer Verified Customer

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Everybody was extremely helpful. I did not come in to buy a vehicle but I did. I did not come in to buy a vehicle but I did. More

by joepavlik Verified Customer Verified Customer

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