Carolina Alarcon | Page 5

This dealership was well maintained and had a nice waiting area. The snacks available were a plus. I had an overall poor experience at this dealership itself having to wait 6 hours to close the de waiting area. The snacks available were a plus. I had an overall poor experience at this dealership itself having to wait 6 hours to close the deal, due to lack of staff in the finance department…I even saw an verbal argument take place between the general manager, Manny, and the finance guy, Travis. HOWEVER, our sales associate, Carolina, was wonderful. She waited the entire time while we were waiting to work with the finance team. Since the detail team had already went home for the night, Carolina went out there at 10pm to clean a spot off the interior of the vehicle herself! We finally closed the transaction at 10:15pm. I did email the manager, Todd Holmes, about my experience and he responded that he was handling these issues. Despite all this, Carolina is an amazing sales associate and was low pressure, which I really appreciated. Negotiating was easy, because they gave us a fair price for our trade-ins up front, which eliminated a lot of unnecessary back and forth negotiating that you see at a lot of dealerships. More

Report | Print

Hi Carol, Thank you so much for the timely delivery of my new Honda HRV LX on 28th June. I really appreciate your professionalism and how smoothly the process went. I especially appreciate your responsibi my new Honda HRV LX on 28th June. I really appreciate your professionalism and how smoothly the process went. I especially appreciate your responsibility in the finance/lease part which helped me to take a decision quickly. Thank you so much for staying late to deliver my car, although your closing time is at 8 PM, you have extended your time till 9 PM. The extra effort and dedication helped me to drive my new car on that auspicious day. Also, Thank you very much for the gentleman (sorry, I forgot the name) who explained all the financials and terms and conditions in the late hours. I'll be sure to recommend you and your dealership to my friends and family. Thanks, Saikiran More

Report | Print

Carolina was awesome to work with on purchasing our daughter’s sweet 16 car! She understood our need and made sure we got what we wanted! daughter’s sweet 16 car! She understood our need and made sure we got what we wanted! More

Report | Print

The entire staff was engaging, very informative, pleasant and experienced. From my text to Allison requesting her assistance with a new car purchase I truly felt as though she cared as I had reached out prio and experienced. From my text to Allison requesting her assistance with a new car purchase I truly felt as though she cared as I had reached out prior and I knew that when I felt the time was actually right she would be my contact person. After purchasing the car, I had some questions, telephoned, was asked to bring the car over and all of my questions were answered promptly and throughly. An awesome experience with the entire car buying team. Very pleased, indeed. I actually rate my experience as a 10. More

Report | Print

Carolina was very gracious with her time, and helpful with messaging about questions, even after work hours. She makes you feel comfortable and relaxed. Great experience! with messaging about questions, even after work hours. She makes you feel comfortable and relaxed. Great experience! More

Report | Print

Wonderful sales rep Carolina A was terrific! Leith Shonda is a great dealership! This is my 2nd purchase! I would recommend this dealership!! Leith Shonda is a great dealership! This is my 2nd purchase! I would recommend this dealership!! More

Report | Print

I recently got into an accident and my car was totaled. Unfortunately, I was in New Jersey at the time and ended up visiting a Honda dealership there. I ran into some issues and contacted Alison for some a Unfortunately, I was in New Jersey at the time and ended up visiting a Honda dealership there. I ran into some issues and contacted Alison for some assistance. She immediately helped navigate the situation I was in without thinking twice. The fact that she helped me without purchasing a car from her speaks to her professionalism and dedication she has to a high level of customer service. I really can’t thank her enough. Car salesmen and saleswomen tend to get a bad rep, with good reason, lol. However, Alison is the real deal and I’d recommend her to anyone looking to purchase a car. She deserves more than 5 stars! My only regret is that I didn’t wait until I got home to purchase a vehicle from her. But when this lease ends I know exactly who to go to! More

Report | Print

I had a nice and smooth transaction. I had a appointment at 3 and was in my car and on my way by 5 and this is not the first thus happen it's every car I buy from her! I had a appointment at 3 and was in my car and on my way by 5 and this is not the first thus happen it's every car I buy from her! More

Report | Print

I recently purchased a vehicle from Carolina and wanted to share how easy and smoothly she helped with the purchase. The financing process was really quick and easy too, however there was a miscommunicati to share how easy and smoothly she helped with the purchase. The financing process was really quick and easy too, however there was a miscommunication with Jacky Hwang in financing, after realizing this issue Jacky went out of his way to fix the issue. He kept me updated and informed on the process and was able to get the issue resolved very quickly. He really went above and beyond to help me. I really apprecited all the help from Carolina and Jacky and would recommend Leith Honda with your next purchase! More

Report | Print

Carolina was responsive and quick. I appreciated the attentiveness. Very little hassle to test drive and purchase a car that I truly love. I appreciated the attentiveness. Very little hassle to test drive and purchase a car that I truly love. More

Report | Print