Caroline Fletcher | Page 18

Making the service appointment via phone was easy. Arriving at the Royal Moore Toyota Service dept., I dealt with Caroline who was professional yet friendly. She made sure the coupon I had was applied Arriving at the Royal Moore Toyota Service dept., I dealt with Caroline who was professional yet friendly. She made sure the coupon I had was applied to the cost of the service. More

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I love this service center every time I come it’s quick in and out service and my representative Caroline who I’ve worked with in the past is always such a friendly face to see always seems to have a posit in and out service and my representative Caroline who I’ve worked with in the past is always such a friendly face to see always seems to have a positive team player attitude and I appreciate that. Thank you royal Moore More

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The service advisor was polite, kind and empathetic. The issue lies with the dealership, I bought a car at your location with the added maintenance contract but when I go for my first oil change, they r The issue lies with the dealership, I bought a car at your location with the added maintenance contract but when I go for my first oil change, they rotate the tires without any indication about balancing. I brought the car in a standard condition for my driving which means mud and dirt due to gravel roads. To rotate tires and not balance them is assinine. There is no safe way to opperate the vehiclein that condition. The minute that I got to highway speeds it was clear what happened. I tried to call but kept getting sent to a call center even when picking the option for service advisor. So my only option was to drive back to the dealership with a car full of groceries that needed refridgeration. That is when I learned that I could pay an extra fee to not have my car try to throw me off the road due to the balance issue. I asked for the tires to be returned to their prior placement. Now I have another trip to discount tire to have them assist properly. This is poor business planning in my opinion, the cost of balancing the tires vs. an unhappy former loyal customer. This tells me clearly that the dealership is not the place to go when work is needed. Very disappointed in the situation but I will say that I think that the service advisor was trying her best and I do appreciate that. More

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Great customer service by Caroline Fletcher! ! I don’t really understand much about how cars and dealerships work but she was super patient with me and nice, explained things carefully and made s ! I don’t really understand much about how cars and dealerships work but she was super patient with me and nice, explained things carefully and made sure I understood everything. Highly recommend asking for her when you’re here. More

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The team at Royal Moore toyota provided exceptional service, making the car service process smooth and stress-free. Their staff was knowledgeable, friendly, and went above and beyond to ensure I got ex service, making the car service process smooth and stress-free. Their staff was knowledgeable, friendly, and went above and beyond to ensure I got exactly what I needed. More

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Barbi was great! She got us answers to the vehicle we were looking at. She was able to get us into the right truck. Very happy with our purchase. She got us answers to the vehicle we were looking at. She was able to get us into the right truck. Very happy with our purchase. More

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Always efficient. My car has been serviced for 13 years by Royal Moore and it’s in great shape! My car has been serviced for 13 years by Royal Moore and it’s in great shape! More

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Friendly service. Pleasant Staff. Finished work/ service as requested. Plan to use dealership in future for service. Pleasant Staff. Finished work/ service as requested. Plan to use dealership in future for service. More

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Always amazing service when I come to royal moore Toyota and my car gets what it needs. and my car gets what it needs. More

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Did a great job on staying in contact and letting us know immediately once our vehicle is done. immediately once our vehicle is done. More

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