Carrie Hoffman | Page 11

The experience was really good. It was easy, fast and convenient. My car was in perfect shape so that made it faster and easier too It was easy, fast and convenient. My car was in perfect shape so that made it faster and easier too More

by JuliaGC Verified Customer Verified Customer

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To be honest this was my worst experience with the service department. I bought my car 10 years ago from you and have always had great service but it is obvious that you are short staffed and I heard service department. I bought my car 10 years ago from you and have always had great service but it is obvious that you are short staffed and I heard it over and over from everyone I talked to but that shouldn't be an excuse for poor service. It is not my fault as the customer that you only have one or 2 people working. I had to consistently check on my car while you had it for 4 days and had to leave numerous messages with no return calls. I was told I would have my car back on Monday afternoon or Tuesday at the latest and I never even got a call giving me any updates! On Wednesday I finally had a salesperson walk over and physically get someone to answer my call in service. I'm not upset that my car took longer.... it was the lack of communication letting me know what was going on. I'm ready to purchase a new vehicle shortly (the 50) and I'm not sure I would purchase from Liberty with the kind of service I received this time. More

by LUVDJS4LIFE Verified Customer Verified Customer

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Carrie is awesome and always provides great service. Answers all my questions in a timely manner. Answers all my questions in a timely manner. More

by Danielle Verified Customer Verified Customer

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Very satisfied. Very professional staff. Very reasonable prices. Nice waiting area. Very quick and efficient service. Very professional staff. Very reasonable prices. Nice waiting area. Very quick and efficient service. More

by GUI123 Verified Customer Verified Customer

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I received excellent service, everyone was very knowledgeable, helpful, and friendly. The shuttle service was nice also. knowledgeable, helpful, and friendly. The shuttle service was nice also. More

by tcaron77 Verified Customer Verified Customer

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It is always a pleasure to deal with the Liberty Mazda service department. Very pleased. service department. Very pleased. More

by BODOWDJ Verified Customer Verified Customer

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Exceptional service! Greeted before entering the service department. Work was finished in a hour. Professional and expert staff!. Greeted before entering the service department. Work was finished in a hour. Professional and expert staff!. More

by fdehaas Verified Customer Verified Customer

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Painless easiest most pleasant car buying experience I have ever had in 30 years. Extremely helpful and answered all my questions- will definitely come back for both services and next time I buy a vehicle have ever had in 30 years. Extremely helpful and answered all my questions- will definitely come back for both services and next time I buy a vehicle More

by lenahowenstine Verified Customer Verified Customer

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My experience have always been easy and reliable. The building is always clean and I enjoy the video of my car. The tech’s always explain everything in a way I can easily consume. The building is always clean and I enjoy the video of my car. The tech’s always explain everything in a way I can easily consume. More

by REMoRD Verified Customer Verified Customer

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Below average customer service from advisor. Non friendly, also did not offer any current discounts/services ex. Afternoon special discount/car wash. Was not a favorable experience. Non friendly, also did not offer any current discounts/services ex. Afternoon special discount/car wash. Was not a favorable experience. More

by AALEXANDER_89 Verified Customer Verified Customer

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