Carson Shaw

STAY AWAY. BUYER BEWARE. Purchased a vehicle in August. Worst experience I ever had. I’d give them a zero if I could. Not only do they force add ons to the st BUYER BEWARE. Purchased a vehicle in August. Worst experience I ever had. I’d give them a zero if I could. Not only do they force add ons to the sticker prices and engage in all the used car salesmen tricks, the sales manager (quite the character), Brian Curtis, told the salesperson, Carson Shaw, that I could not take possession of the vehicle if I didn’t finance through Ford (they get a 3% commission). Again, a deceptive trade practice. They have you sign documents via tablets and then give you a “copy” of the documents via a computer thumb drive. When I checked my account later with Ford and on the computer file they gave me, I noticed that the final price was much higher than what we agreed to. The physical pricing worksheet used to negotiate the deal was withheld from my file; when I asked for it, I was told it was "an internal document" they didn't have to provide. Finance Manager Silvio Martini told me he'd investigate and call back the next day — he never did, and wouldn’t respond to repeated calls, texts, and voicemails. He called me after I posted a bad review to tell me that he doesn’t work at Shottenkirk Ford but would try to help get a refund from the manager. Just another scam they play well. I filed a complaint with TxDMV. The dealership told them that the difference was for a "chemical spray" product I was never told about and never agreed to. I've since found other reviews describing similar undisclosed charges here. Stay away from this dealership. Apparently, Shottenkirk is a known entity to the state authorities due to repeated complaints. They were even raided by the Texas Comptroller of Public Accounts for allegedly forging documents. Look at other reviews online. Clearly a fact pattern here. More

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Easy not stressful at all. . they will work hard for you and try their best to help you out.. no surprises it's all up front... Thank you so much and I am so happy with my purch . they will work hard for you and try their best to help you out.. no surprises it's all up front... Thank you so much and I am so happy with my purchase.. More

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Very kind and professional people. They do what they say. Highly recommended them.Thank you for all your help! They do what they say. Highly recommended them.Thank you for all your help! More

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I highly recommend the Shottenkirk Ford Dealership for their outstanding service I received. Thank you. their outstanding service I received. Thank you. More

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Carson was our salesman. He was quick and courteous. Great experience. We will recommend and be back. He was quick and courteous. Great experience. We will recommend and be back. More

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Everyone who worked with us at Shottenkirk Ford Granbury was professional, kind and supportive. We really appreciated the high level of professionalism we experienced there by all of the employees, especial was professional, kind and supportive. We really appreciated the high level of professionalism we experienced there by all of the employees, especially Carson and Beau. More

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Custom service was amazing! ! My deal was very fast and easy. Highly recommend Shottenkirk Ford. ! My deal was very fast and easy. Highly recommend Shottenkirk Ford. More

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We enjoyed doing business with Carson Shaw! He made car buying easy. We will definitely buy our next car from him and Shottenkirk Ford Granbury. He made car buying easy. We will definitely buy our next car from him and Shottenkirk Ford Granbury. More

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Both Carson and Gabriel were excellent to deal with and made the experience very satisfying. made the experience very satisfying. More

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By far the easiest and most hassle-free truck purchase I’ve ever made. Carson and Mike knocked it out of the park. Shottenkirk Ford delivered from start to finish — sales, financing, and service were all I’ve ever made. Carson and Mike knocked it out of the park. Shottenkirk Ford delivered from start to finish — sales, financing, and service were all top-notch. If you’re looking for a straight-shooting, no-nonsense dealership that actually takes care of you, I highly recommend Shottenkirk Ford. Fantastic job all around! More

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