This is my go-to dealer for my Edge.
They are professionals in all aspects. Knowledgeable and friendly.
They are professionals in all aspects. Knowledgeable and friendly.
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by pjcolflesh75
Verified Customer
Verified Customer
Service Price Transparency
Dec 02, 2025 -
Byers Ford responded
Thank you so much for making us your go-to dealer for your Edge! We are thrilled to hear that you found our team to be professional, knowledgeable, and friendly. It is always a pleasure serving you, and we look forward to seeing you again soon.
Everyone did what they should and were reasonably quick.
Smooth experience. I am happy enough
Smooth experience. I am happy enough
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by Davidrathje
Verified Customer
Verified Customer
Other Employees Tagged:
Carson Trafzer
Nov 24, 2025 -
Byers Ford responded
Thank you for sharing your feedback with us! We're happy to hear you had a smooth and quick experience. We appreciate your business and hope to see you again soon.
Everyone was nice Carson was great texting me at our
appointment. Buying the car people were nice and informative.
appointment. Buying the car people were nice and informative.
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by balcerzak.12
Verified Customer
Verified Customer
Other Employees Tagged:
Carson Trafzer
Nov 19, 2025 -
Byers Ford responded
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team and that Carson provided excellent service. We appreciate you choosing us and hope you enjoy your new car.
The front desk was ready to receive me upon arrival; the
issue was immediately identified and quickly fixed; the dealership honored the warranty and I paid a fair price for excellent service. I will be back
issue was immediately identified and quickly fixed; the dealership honored the warranty and I paid a fair price for excellent service. I will be back.
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by jacques_gascoyne
Verified Customer
Verified Customer
Other Employees Tagged:
Carson Trafzer
Nov 19, 2025 -
Byers Ford responded
Thank you for the wonderful feedback! I am so glad to hear our team took great care of you and that we could get your vehicle back on the road quickly. It's fantastic to know you were pleased with the warranty process and the service you received. We look forward to seeing you again next time.
Since I've been getting my vehicles serviced at Byers
Ford for years, they know me and have always been very good at servicing my vehicles. I like that they give me a printout of things they see but don'
Ford for years, they know me and have always been very good at servicing my vehicles. I like that they give me a printout of things they see but don't pressure me to get things done right away
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by Davidrathje56
Verified Customer
Verified Customer
Other Employees Tagged:
Carson Trafzer
Nov 17, 2025 -
Byers Ford responded
Thank you for your kind words and for being such a loyal customer over the years. We're so glad to hear you appreciate our no-pressure approach to service. It's always our goal to keep you informed about your vehicle without making you feel rushed. We look forward to seeing you again for your next service.
Repair was very good as it was quick.
Went to parts to order touch up paint and they stated it would be in that afternoon. They offered to call me and I said please text if you can and th
Went to parts to order touch up paint and they stated it would be in that afternoon. They offered to call me and I said please text if you can and they said yes. Two days later I get a call in the morning it’s there. Don’t over promise and under deliver. Its a little thing, but it’s what the customer remembers!
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by themarions
Verified Customer
Verified Customer
Service Price Transparency
Nov 12, 2025 -
Byers Ford responded
Thank you for taking the time to share your feedback with us. We're glad to hear that your repair was completed quickly and to your satisfaction.
However, I sincerely apologize for the miscommunication regarding your touch-up paint order. We fell short of the standard we aim to provide, and I appreciate you bringing this to our attention. Your feedback is valuable as it helps us improve our communication and processes.
We hope to have the opportunity to provide you with a better experience in the future.
The fixed a recall on my car.
They didn't in a timely manner.I tried to get Matthew's Ford in Marion to they keep telling me they didn't have parts.Then they said I have to wait ti
They didn't in a timely manner.I tried to get Matthew's Ford in Marion to they keep telling me they didn't have parts.Then they said I have to wait till the moter goes out !
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by deb
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2025 -
Byers Ford responded
Thank you for taking the time to share your experience with us. We sincerely apologize for the delays you encountered with your recall repair and the frustration this caused you.
We understand how important it is to have your vehicle serviced promptly, and we're sorry we didn't meet your expectations. Your feedback helps us identify where we can improve our communication and service delivery.
If you'd like to discuss your experience further or if there's anything else we can help with, please don't hesitate to reach out to us directly.
We appreciate your patience and hope to serve you better in the future.
Awesome experience, Byers Ford did everything humanly
possible to get me into my vehicle.... Thanks so much Byers I'm one happy driver
possible to get me into my vehicle.... Thanks so much Byers I'm one happy driver
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by ohjdroof812
Verified Customer
Verified Customer
Service Price Transparency
Nov 03, 2025 -
Byers Ford responded
Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that our team went above and beyond to help you get into your new vehicle. Your happiness as a driver is exactly what we strive for every day.
We truly appreciate your trust in Byers Ford and look forward to serving you again in the future. Welcome to the Byers Ford family!
We've purchased our last 3 vehicles from Byers, and each
time they've accommodated to our purchasing needs very well, staying within our budget. Byers is currently in the process of working through some mec
time they've accommodated to our purchasing needs very well, staying within our budget. Byers is currently in the process of working through some mechanical issues with the vehicle we have recently purchased, and we continue to feel very cared for and valued as customers, as we always have.
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by sjbschlaegel
Verified Customer
Verified Customer
Other Employees Tagged:
Carson Trafzer
Oct 27, 2025 -
Byers Ford responded
Thank you so much for your continued trust in us over the years! We truly appreciate your loyalty and are glad we've been able to meet your needs each time.
We're working hard to resolve the mechanical issues with your recent purchase and want to make sure everything is taken care of properly. Your satisfaction means the world to us, and we're here to support you every step of the way.
If there's anything else we can do for you, please don't hesitate to reach out.
Online appointment and service at dealership was easy and
Carson was friendly and explained everything thoroughly.
Carson was friendly and explained everything thoroughly.
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by Csaelz
Verified Customer
Verified Customer
Service Price Transparency
Oct 08, 2025 -
Byers Ford responded
Thank you so much for taking the time to share your experience! We're thrilled to hear that our online appointment system worked smoothly for you and that Carson provided such excellent service. His thorough explanations and friendly approach are exactly what we strive for with every customer visit.
We truly appreciate your feedback and look forward to serving you again in the future.
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