Jacin Lohman

As an out of state customer, you rely a lot of the word and conversations with the dealership on what you’re getting, the process, etc. We agreed on a deal that involved the vehicle I purchased to be dri and conversations with the dealership on what you’re getting, the process, etc. We agreed on a deal that involved the vehicle I purchased to be driven/delivered to me, roughly 4 hours from the dealership. The dealership had told me it would be delivered with a full tank of gas, first issue I had which it was delivered with a half tank of gas. Not a huge deal. The other main issues were the vehicle only coming with 1 key, and no paperwork/owners manual. These would not of been a huge deal, but because the dealership never told me about either detail, it became a bigger issue. The 2nd key is important for us as a family of 4, and the paperwork/owners manual was important as it would have included the door security code. I requested assistance with these issues multiple times and the salesman, Caselle, did assist in ways to get at least the door code but was unsuccessful. At the end of the day, the management directly told me there was nothing they could do, and to basically go away. I never did get any sort of communication from a manager of any kind. It feels like basically they see me as an out of state customer, most likely they won’t get my business again, so why go through any sort of effort to fix the situation? Overall the experience was extremely subpar, and I feel extremely shorted. More

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Great help and thorough. Got everything done quick and and precise. Can also hold a conversation. Got everything done quick and and precise. Can also hold a conversation. More

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Caselle help me out tremendously in purchasing my new Ram truck. Will definitely be back when its time for another one. truck. Will definitely be back when its time for another one. More

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What can I say. ..Dennis Crimboli is the "Best" he was on point from the moment he shoke my hand, when I walked through the door. He knew exactly who I was and had th ..Dennis Crimboli is the "Best" he was on point from the moment he shoke my hand, when I walked through the door. He knew exactly who I was and had the perfect Jeep for me! Want a Jeep? See Dennis. More

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Very nice purchasing experience with Jacin, from custom ordering to delivery and post delivery support. Thanks! ordering to delivery and post delivery support. Thanks! More

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I'm leaving this dealership a two-star review simply out of respect for some of the employees trying to do what they can. One star otherwise due to lack of any sort of communication regardless of the amount of respect for some of the employees trying to do what they can. One star otherwise due to lack of any sort of communication regardless of the amount of trying throughout the months of waiting. A general lack of organization and professionalism, the gross attitude towards care and commitment makes pursuing their business an easy. Any value or excitement built into the vehicle was lost shortly after while trying to pursue communication with anyone from the dealership. I'm sad to see that not all dealerships are created equal and that not all dealers care about their customers as much as many other dealerships do. If being just another number and another sale is what you strive for then this is the place for you however if you actually want to feel cared about and wanted then I suggest going to another dealership. More

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Awesome service patience when working with you on a finding the perfect vehicle I bought 3 cars from Jacin finding the perfect vehicle I bought 3 cars from Jacin More

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Clean and welcoming atmosphere. Friendly and knowledgeable sales personnel, honest and helpful service department, and excellent detail team. knowledgeable sales personnel, honest and helpful service department, and excellent detail team. More

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Jacin was a cool salesman from the first encounter to the end of the deal I didn’t feel pressured you also gave me some advice on a few things and was patience during the process. Best sales associate I’ve c end of the deal I didn’t feel pressured you also gave me some advice on a few things and was patience during the process. Best sales associate I’ve come in contact with in a while highly recommend anyone looking for a car to go my guy Jason over at suburban of Farmington hills thanks for my ScatPak. More

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Jacin was awesome. He worked hard to get me in a car I could afford. It had a minor problem, but Jacin worked with me to get it fixed at no cost to me. He did a great job could afford. It had a minor problem, but Jacin worked with me to get it fixed at no cost to me. He did a great job More

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