Paul Alfonsi

As an out of state customer, you rely a lot of the word and conversations with the dealership on what you’re getting, the process, etc. We agreed on a deal that involved the vehicle I purchased to be dri and conversations with the dealership on what you’re getting, the process, etc. We agreed on a deal that involved the vehicle I purchased to be driven/delivered to me, roughly 4 hours from the dealership. The dealership had told me it would be delivered with a full tank of gas, first issue I had which it was delivered with a half tank of gas. Not a huge deal. The other main issues were the vehicle only coming with 1 key, and no paperwork/owners manual. These would not of been a huge deal, but because the dealership never told me about either detail, it became a bigger issue. The 2nd key is important for us as a family of 4, and the paperwork/owners manual was important as it would have included the door security code. I requested assistance with these issues multiple times and the salesman, Caselle, did assist in ways to get at least the door code but was unsuccessful. At the end of the day, the management directly told me there was nothing they could do, and to basically go away. I never did get any sort of communication from a manager of any kind. It feels like basically they see me as an out of state customer, most likely they won’t get my business again, so why go through any sort of effort to fix the situation? Overall the experience was extremely subpar, and I feel extremely shorted. More

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I have a 2014 Chrysler 300. It has less then 50,000 miles on it as of 11/15/2025. When I purchased it, I bought a "life time warranty". Recently when I turned on the defrosters It has less then 50,000 miles on it as of 11/15/2025. When I purchased it, I bought a "life time warranty". Recently when I turned on the defrosters to clear up my windshield, the windshield got so fogged up and the defroster seemed to make the worse so that I couldn't even see out the window. At first, the service department said there wasn't anything wrong. I wrote a strong review about how they kept my car for a while and couldn't fix it. They contacted me and ended up replacing the heater core. Well, that didn't fix the problem. So I was driving down the express way and the windows fogged up again and got worse when I turned on the defrosters. I was right by the dealership and pulled in to show then the problem. They stated to drop off the car and they would see if they could find the problem. When we were talking about how I felt very scared to drive the car in the winter as the windows keep fogging up, I was told "then don't drive your car in the winter, or you can just buy a new vehicle". They took the car in again and came to the conclusion that the door panels were warped. Not covered by the life time warranty. They wanted to charge me $2,700 to replace the door panels to correct the problem. I declined as I can't afford that amount of money and they couldn't guaranty that this would solve the problem. I had made many calls to discuss this problem with 3 different people from the service department and also the general manager of the dealership and no on ever called me back. The operator asked me if I wanted to leave a message and I told her no because no one EVER calls me back. She assured me that she would note on her message that I needed to be called back. I never got a call back - again!!!! The first visit to fix the fogged up windows, I also requested to have the oil changed. Paid for it when I picked up the car. Two weeks later, I was toping off the fluids on the car and just checked the dipstick. The oil was black. Took it back to the service department and they said, "Oh, I guess they forgot to change the oil". Gave me a "free" oil change. I took the car into a different Chrysler dealership for them to look into the fogged up windows and within 2 hours they called me and told one sensor needed to be replaced. I got my car back the next day and it was covered by the life time warranty. I will never go back to Suburban Chrysler of Farmington Hills again. I really think that your service techs need to receive a lot more training to be able to repair a car correctly. More

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The whole service department needs to be investigated. They are liars and cover up the shady work. I would not recommend, ever. They are liars and cover up the shady work. I would not recommend, ever. More

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THE BEST and so happy I was able to be helped! Absolutely blessed and grateful! Absolutely blessed and grateful! More

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John and the team at Suburban did a great job working with my situation. At the end of the day, I had financing and was driving off the lot in a better vehicle than what I already had my eyes on. I look with my situation. At the end of the day, I had financing and was driving off the lot in a better vehicle than what I already had my eyes on. I look forward to doing more business here in the future. Thanks John and team! More

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My husband passed away last year and this is the first big purchase I have made without him. Brian was so kind and helpful that I was instantly put at ease. I will recommend this dealership to everyone. big purchase I have made without him. Brian was so kind and helpful that I was instantly put at ease. I will recommend this dealership to everyone. More

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