Casey O'neal | Page 2

I gave a 4 star because it took 2 days just to change a battery, and the staff is eeallt not that friendly or approachable. Smile range rover team it goes a long way. battery, and the staff is eeallt not that friendly or approachable. Smile range rover team it goes a long way. More

by GISELLETERRY Verified Customer Verified Customer

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It took months to get an appointment. Once your car is out of warranty, you don’t get a loaner. Once they had my SUV, they took a week to fix it. Once your car is out of warranty, you don’t get a loaner. Once they had my SUV, they took a week to fix it. More

by MJJENKINS_2000 Verified Customer Verified Customer

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Dealership was helpful and accommodating . So, thankful to the service dept for not only fixing the problem but providing a loaner for the entire time . Really appreciate it!!! So, thankful to the service dept for not only fixing the problem but providing a loaner for the entire time . Really appreciate it!!! More

by MELISSAC115 Verified Customer Verified Customer

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It took about 2 months to be able to get an appointment. When my appointment date came, I was told that it would take about a week for a technician to look at the car. That made no sense. Why not schedule p When my appointment date came, I was told that it would take about a week for a technician to look at the car. That made no sense. Why not schedule people when a tech is ready to look at the car? Anyway, I have other cars at home and was fine with it. A few days later (it did not take a whole week, that’s good), I was asked to approve work to fix the issue that caused my check engine light to come on. I looked at the PDF they sent. I don’t know much about cars but I googled the issue. I saw that an after sale call for service had been issue by Jaguar USA. My car had been out of warranty for 3 months. I asked the service adviser to contact Jaguar and have the work approved at no cost to me. She said they were asked to run more tests. That was odd: why run more tests after you sent (and asked me to approve) an repair estimate?? Erin texted me a few days later saying the issue what not what I was told but that whatever was needed would be done as under warranty. That was fine by me. I asked for updates regularly. When I could get a response, I would often get “the tech is working on it”. I got that many times although the Air Tag tracker I hid and the car GPS would often show that my car was on the lot on Rye street and NOT being worked on in the shop. There were days where the trackers would show that the car was indeed in the shop (getting worked on, I would assume). Anyway after the original issue had been taken care of (they had to wait for the part for like a week, maybe more), another issue came up. The check engine came back on. I was told the tech was following the wires to find out the issue and that I would take 2 days. Hmmmm. Assuming that a work shift is 8 hours, I seriously doubt that a tech spent 16 hours following wires. Anyway. I was told they had to change the Oxygen sensor. After that was done, the mph was too high. Another issue and to quote the service adviser,the foreman who has been with Jaguar for 10 years and another tech are scratching their heads trying to figure out what’s wrong. That can’t be good. That reminded me of my first F Pace, whose check engine light came on a few days (brand new car). That car made almost 10 trips to the dealership and the check engine light kept coming back on. I had Jaguar USA intervene after I had been patient enough. They told me to pick a new car, which I did. No issue with that one until the check engine light came on after warranty, which is why this service visit happened. After all this, I of course lost trust in the brand and the dealership. They are really nice people though. I made arrangements to buy a brand new Maserati from another state (no dealer in Louisiana). I was going to use my F Pace as trade in. We agreed on the price etc. The only thing missing was my actual F Pace that was still “being worked on”. The Maserati dealer offered to proceed and to make arrangements with Paretti to get my F Pace once fixed. I asked the service adviser if that was ok. She said she has to ask the manager. I asked several times for an answer. None ever came. Voicemails don’t get returned (except the very last one - the service manager called). My car was fixed. No need to make arrangements with Maserati. Icing on the cake? The service adviser did not bother to tell me she’d be out of town for a few days. We were texting about Maserati taking over my car. The next day I asked if a decision had been made. No reply. She was indeed out of town for a few days. She could have told me that when we were texting. Anyway, after almost 2.5 MONTHS (I wish I was kidding) I got my car back. The front tires had been replaced (per my request). When I went to Chase Bank down the road to get a certified check for the Maserati, I noticed some scratches on the driver side front rim (obviously caused by tire replacement work). The other rim was fine, there was not greasy paste that I wiped off. I was not in the mood to go ba More

by pradelet Verified Customer Verified Customer

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Casey did an excellent job and i will continue to use them. Thank you very much. them. Thank you very much. More

by ANDREW@SCHWINGLAW.COM Verified Customer Verified Customer

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Premier dealership with excellent staff. Prompt and courteous service from service advisors who do not hesitate to go the extra mile. Prompt and courteous service from service advisors who do not hesitate to go the extra mile. More

by elizweig Verified Customer Verified Customer

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Casey O'Neal was able to work our car in while my wife was out of town. The service visit revealed a much-needed windshield seal repair. I would definitely recommend Casey. was out of town. The service visit revealed a much-needed windshield seal repair. I would definitely recommend Casey. More

by WHIT.KITTLEMAN Verified Customer Verified Customer

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Apparently very short on service personnel. Takes months just to schedule vehicle service. Last service call, vehicle was kept for several days. Not very responsive with call backs, when questi Takes months just to schedule vehicle service. Last service call, vehicle was kept for several days. Not very responsive with call backs, when questions submitted. More

by bobbrich Verified Customer Verified Customer

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Thanks Casey for making a bad experience to a great one with an excellent outcome. with an excellent outcome. More

by MIKA2482 Verified Customer Verified Customer

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Casey and Marlen are always helpful, informative, and i appreciate the use of a loaner when my vehicle is in for service. Its comforting to know when i get my vehicle back it is repaired or serviced correc appreciate the use of a loaner when my vehicle is in for service. Its comforting to know when i get my vehicle back it is repaired or serviced correctly. We have enjoyed all of our Land Rover and Jaguar vehicles purchased and serviced by Paretti More

by DMCCOY6 Verified Customer Verified Customer

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