Casey Thomas

The actual purchasing of the vehicle was a straightforward experience; it was everything that followed which was a nightmare. The finance software charged us for our downpayment twice, which t straightforward experience; it was everything that followed which was a nightmare. The finance software charged us for our downpayment twice, which took several phone calls throughout a week to get resolved. Also, during the purchasing the grill and fog light were broken. The salesman, Casey Thomas, assured us the parts had been ordered, and he would call us to bring the car in to be repaired. Fast-forward three months, we had not received a call. When we called and were transferred to the service department – they had no idea about the parts or repairs. They told us they would look into it and get back to us. Once again fast-forward a week and we had also not heard back from them. At this point, I sent an email to the sales manager explaining the situation asking for (1) a response and (2) a solution. Within minutes I received an email back from Casey Thomas, the salesman, apologizing for how this had slipped through the cracks and he would order the parts and arrange for a courtesy car during the time of the repair. My husband was texting back and forth with Casey regarding setting up a time to drop off the car – they agreed on Wednesday at 9 am. When my husband came to drop off the car, the front desk associate told him that, “Casey doesn’t get here until 10 am.” So, a different salesperson came out to assist him. At the end of the day when we were notified our car repair was complete, we were told our keys would be at the front desk so we could grab them. When we arrived, they were not there. So once again, another salesperson came out to help us and took us to service to see if they were there, he called Casey Thomas who, unsurprisingly, did not know where to find the keys. We were told to wait while the other salesperson went looking for the keys. So, as we were standing in the customer parking area, unloading the loaner vehicle, I noticed my car. When we walked up to my car we found it unlocked, which is never ideal in Little Rock. After we had moved everything over, we saw the helpful sales associate who finally had found our keys and finally left this dealership behind us. All in all, it was a horrific experience. I love Subaru, but I will never go back to this dealership, and I cannot encourage you enough to find another associate besides Casey Thomas. More

by lindseymartin60 Verified Customer Verified Customer

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Good people and great service. Clean, real easy to get to. Recommending Subaru of Arkansas to everyone that will listen. Clean, real easy to get to. Recommending Subaru of Arkansas to everyone that will listen. More

by Luchen1 Verified Customer Verified Customer

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They had me in as scheduled and completed the service quickly. The waiting room was pleasant and welcoming. quickly. The waiting room was pleasant and welcoming. More

by tullos0 Verified Customer Verified Customer

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Casey Thomas listened to my needs and delivered a Subaru Outback that exceeded my expectations. Outback that exceeded my expectations. More

by jlhughes71968 Verified Customer Verified Customer

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Great experience at Subaru. Casey was the first one to come ask us if we needed anything in while shopping. Showed us the amazing shop there and explained all the services we wo Casey was the first one to come ask us if we needed anything in while shopping. Showed us the amazing shop there and explained all the services we would get. Overall great. More

by colbysiegler Verified Customer Verified Customer

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Excellent customer service. Mr Caddy made a mistake on paperwork.. Wrong number for color of the car. He admitted the mistake and immediately fixed it. Finance was straight Mr Caddy made a mistake on paperwork.. Wrong number for color of the car. He admitted the mistake and immediately fixed it. Finance was straight forward and explained options clearly. Overall great experience. More

by kayskolasky Verified Customer Verified Customer

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I've had two great experiences buying vehicles at Subaru Little Rock. Casey made everything a breeze. I love my Crosstrek! Little Rock. Casey made everything a breeze. I love my Crosstrek! More

by LTGILBERT Verified Customer Verified Customer

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Incredibly friendly staff and all around great vibe. Was super easy to find what I wanted and all of my concerns/questions were answered. Was super easy to find what I wanted and all of my concerns/questions were answered. More

by CHARLES.STICE Verified Customer Verified Customer

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This was the easiest & quickest experience we’ve ever had buying a car. Everyone has been so helpful, especially Casey Thomas. 10/10 buying a car. Everyone has been so helpful, especially Casey Thomas. 10/10 More

by molliecmorgan Verified Customer Verified Customer

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The dealership is state of the art. They give you a tour of their service department when you buy a car. Amazing. There was no pressure on the deal either. I’ve purchased many cars from They give you a tour of their service department when you buy a car. Amazing. There was no pressure on the deal either. I’ve purchased many cars from ford to dodge to jeep and this is by far the easiest and best and most state of the art place around. More

by colbysiegler Verified Customer Verified Customer

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