Casey Van Dorn | Page 62

Love the online platform and concierge service! Definitely loved being able to schedule right from my phone and have my car picked up and brought back. Definitely loved being able to schedule right from my phone and have my car picked up and brought back. More

by erikakayw Verified Customer Verified Customer

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The device staff always treats me kindly and professionally. One even remembers my name! I’m always given a clear explanation of the service(s) that were completed. professionally. One even remembers my name! I’m always given a clear explanation of the service(s) that were completed. More

by AUDREYTAATJES Verified Customer Verified Customer

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Service Department staff and services were very friendly and helpful! Top rating to Casey as he went above and beyond to find a part for me. and helpful! Top rating to Casey as he went above and beyond to find a part for me. More

by lkluver Verified Customer Verified Customer

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Took very good care of me made me feel safe that my car was in very good hands they made sure I had a way home either a ride or a loaner car it was very nice of them to offer seem to care about all my need was in very good hands they made sure I had a way home either a ride or a loaner car it was very nice of them to offer seem to care about all my needs about my car and answered all my questions and kept me updated through text messages and calls More

by Raydogg Verified Customer Verified Customer

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Couldn't be easier. Pull up to the door. Meet the service person. Chat about what needs to be done. Then I go wait in the lobby with coffee water and snacks TV and WiFi. In an hour the cars done and washed. person. Chat about what needs to be done. Then I go wait in the lobby with coffee water and snacks TV and WiFi. In an hour the cars done and washed. Thank you. More

by jschroeder053 Verified Customer Verified Customer

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I usually don’t write reviews and have never dealt with Luther St. Cloud Honda before but here goes the best possible review anyone can give......read on to find out why from someone who isn’t easily impre Luther St. Cloud Honda before but here goes the best possible review anyone can give......read on to find out why from someone who isn’t easily impressed, let alone by someone selling me a car. I bought a used Chevy Traverse trade in from them a month or so ago. I saw the car online and went to look at it. The sales guy I talked to was a no pressure guy and the car was immaculate so I test drove it and everything worked, it drove out great and I bought it. He did offer that he could get me into a Honda Pilot for a little more (which maybe I should have done) but I’m an old Chevy guy (the Traverses have some issues but my wife wanted to go there) so we went there. They offer a 1500 mile warranty on used cars free without buying an extended warranty. The Car-Fax service records were great with oil changes at least every 3000 miles by the same local dealer and some other expected service replacement equipment - had about 40 services on Car-Fax. So I felt good without buying the extra warranty. The first week I noticed a small coolant leak so I called Honda and they got me right in. They replaced the water pump and also noticed a small transmission line leak so they fixed that too. I got it back in a day and then my wife told me the air wasn’t working properly and that the brake pedal had stuck while she was in a drive through and she had to lift it with her foot to disengage it so I brought it back again. The service folks were amazing in that there was absolutely no pushback. They were going to fix any problems at all with the car and even had to send it to a Chevy dealer on the brake issue which turned up to be a problem with a mounting bracket for an aftermarket auto-start that was mounted backwards and hanging up the brake pedal intermittently. We then took the car on a long trip with only about 500 miles on it since we bought it. In Arkansas the car locked up twice while rolling back in reverse from a parked position with a loud popping noise. I called them and explained that the car was just under the 1500 miles but would be over that by the time I got back to MN. They said bring it in. They found the problem, fixed it and I’ve never been happier with a sales and service crew than what is at Luther St. Cloud Honda. I believe they went above and beyond. I think I know all the service guys by their 1st names now. I’ve got a good buddy that swears by Hondas and the next car I buy is going to be there, whether a Honda or not. More

by LITZINGERWAYNE1 Verified Customer Verified Customer

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I brought my car in for an oil change and tire rotation. There were 5 recalls that needed to be completed. I was given a 2021 Honda CRV to use while my car was being serviced. I was not charged anything There were 5 recalls that needed to be completed. I was given a 2021 Honda CRV to use while my car was being serviced. I was not charged anything for the use of car. The service department is outstanding. Dane did an outstanding job of taking care of our needs. This was very much appreciated. The Luther dealership is always very friendly and courteous. More

by ken.fnbank Verified Customer Verified Customer

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Everyone’s always so pleasant at Luther Honda! I absolutely love going there! Service is perfection and I’m always happy with my car!! Thanks! absolutely love going there! Service is perfection and I’m always happy with my car!! Thanks! More

by vidapete7 Verified Customer Verified Customer

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Great service done in a timely manner. Thank you for honoring coupons. I will be returning for mote service in the future. Fast service. Efficient honoring coupons. I will be returning for mote service in the future. Fast service. Efficient More

by Corinne Verified Customer Verified Customer

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Great service, everyone professional and attentive! I was called ahead and told what to expect and then followed up with a call telling me they were done. Even got my car washed. Thank you! was called ahead and told what to expect and then followed up with a call telling me they were done. Even got my car washed. Thank you! More

by Cclarklewis Verified Customer Verified Customer

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