Catherine Reed | Page 2

RIP mustang I would like to take a moment of silence for my beautiful mustang that was killed in the incompetent hands at Shaker Family Ford Lincoln. The complica I would like to take a moment of silence for my beautiful mustang that was killed in the incompetent hands at Shaker Family Ford Lincoln. The complicated service of an oil change was to much for this dealership to handle. OIL was forgotten during the oil change resulting in a complete engine failure in their care. I was told my car wouldn't start and was asked if the car was making any noises prior to the service. I told them I was here for an oil change and nothing else. So they put me into a Hyundai Accent because shaker didn't have any loaner cars because their 2 star rating on yelp is accurate. I sat down with the service manger Rick who lied straight to my face about the party responsible being terminated. Rick then found me a Lincoln MKZ to drive because the service to fix my car would be upwards of 5 weeks. I get this mkz home and hear some type of ticking noise and notice that this loaner car is 7,000+ overdue for service. I call the dealership to make sure this was ok and rick told me he would look into it. No response, the mkz had a mechanical failure while I was driving it. (See below video) at least the offered to pay for my Uber home..... was never reimbursed my $18 After now being put into my 4th vehicle I missed place one of my credit cards. Call the dealership and ask if they can check the center console and got no response.... The dealerships offer to fix all this was to give me a base model focus for $15 dollars less a month than mustang or have the incompetent service department put in a new engine in the mustang so we can continue our relationship. I choose option C, the thought of having to deal with the staff at shaker family ford in Watertown left such a bad taste in my mouth I wrote a check for $2905 to end my lease so I would never have to go there again. More

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Excellent experience I had the pleasure of dealing with Cathy Reed the other day when I was looking to replace my Jeep. Cathy took the time and effort to research all opt I had the pleasure of dealing with Cathy Reed the other day when I was looking to replace my Jeep. Cathy took the time and effort to research all options that would meet my needs. It was an excellent and "painless" experience.....no pressure. Thanks Cathy ! More

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great care our experience working with cathy and the shaker family was nothing but pleasant.found the car we wanted on the first try. thank you ray and kitty st our experience working with cathy and the shaker family was nothing but pleasant.found the car we wanted on the first try. thank you ray and kitty storez More

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Ttransition to my new leased car. Cathy Reed is a friendly,helpful, knowledgeable sales person and I was very pleased with the way my transition to a new leased Escape was handled! Cathy Reed is a friendly,helpful, knowledgeable sales person and I was very pleased with the way my transition to a new leased Escape was handled! More

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Great purchase experience! Working with Catherine Reed and Shakers was friendly, professional and fair priced. I leased a vehicle recently with them and she was knowledgeable a Working with Catherine Reed and Shakers was friendly, professional and fair priced. I leased a vehicle recently with them and she was knowledgeable and respectful of my time, answered all my questions and forwarded paperwork quickly. More

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Yet another great purchase at Shakers! As a business owner we have been purchasing our vehicles from Shakers for over 30 years and never been disappointed! Cathy was courteous and very know As a business owner we have been purchasing our vehicles from Shakers for over 30 years and never been disappointed! Cathy was courteous and very knowledgeable with our purchase of a new Ford Explorer. As for the financing of the purchase Cindy had the all the documents prepared and had us on our way expeditiously. Looking forward to our next vehicle purchase and the servicing of our vehicles at Shakers! More

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Excellent service We received excellent service from Shaker Ford. Cathy Reed took care of every detail. Cathy called us several times to update us during the week pri We received excellent service from Shaker Ford. Cathy Reed took care of every detail. Cathy called us several times to update us during the week prior to our pick up date. More

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Very,Very satisfied I will recommend Shaker Family Ford to everybody that I know and when I need a new car I will gladly go back to them . I will recommend Shaker Family Ford to everybody that I know and when I need a new car I will gladly go back to them . More

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Great experience buying a new car! I love my new car. Working with an excellent employee Cathy Reed, who was so knowledgeable made my experience so enjoyable. She took time to listen an I love my new car. Working with an excellent employee Cathy Reed, who was so knowledgeable made my experience so enjoyable. She took time to listen and know what I was really looking for and am so satisfied with my new Ford Edge. I will definitely recommend anyone to go see Cathy Reed when looking for a new vehicle. Thank you Cathy More

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Honest, upfront prices, no gimmicks Cathy was very knowledgeable about the whole car buying process. The dealership was great, and very kid friendly! Would recommend Shaker Family Ford Cathy was very knowledgeable about the whole car buying process. The dealership was great, and very kid friendly! Would recommend Shaker Family Ford! Cathy was very easy to work with, and made the whole car buying process awesome. Even checked the price against another dealership, and was surprised how quickly the other place played games with the price, and other tricks. Great experience at Shaker. More

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