I have been dealing with Shottenkirk for years, always
treat me very well. The whole team works well together and they make sure you’re satisfied and happy! Will be coming back!
treat me very well. The whole team works well together and they make sure you’re satisfied and happy! Will be coming back!
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by mjlorusso.grogan
Jul 06, 2025 -
Shottenkirk Fort Madison responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!
I already went there for my car to get detailed and oil
changed. They pick it up and drop it back off to me.
changed. They pick it up and drop it back off to me.
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by THREEMOM48
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brittney McConnell, George a couple more.
Nov 11, 2024 -
Shottenkirk Fort Madison responded
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
They advertised a vehicle that wasn’t even ready to show.
They should let there customer know that before they put the miles in to look.
Took me three trips
They should let there customer know that before they put the miles in to look.
Took me three trips
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by CHADENZEROTH
Verified Customer
Verified Customer
Oct 21, 2024 -
Shottenkirk Fort Madison responded
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 319-205-0808 and ask for one of our managers.
I have done business with this dealership for a few years
and have been very satisfied with them . from the receptionist to the mechanics. And the salesman are very nice
and have been very satisfied with them . from the receptionist to the mechanics. And the salesman are very nice
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by JKTEDROW55
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
Shottenkirk Fort Madison responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!
Everything about the experience was positive other than 3
things.
1) Mileage on paperwork said 30, when really it was over 3000 miles
2) Wait time to sign paperwork. They knew I was coming in at 6pm, but
things.
1) Mileage on paperwork said 30, when really it was over 3000 miles
2) Wait time to sign paperwork. They knew I was coming in at 6pm, but then didn't start signing until 7:30. A bit frustrating!
3) I got it home, and then the back hatch won't open automatically.
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by JB
Verified Customer
Verified Customer
Oct 04, 2024 -
Shottenkirk Fort Madison responded
JB, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Fort Madison
Its ok.
.very friendly and fast service would go back to have my oil changed Everytime
.very friendly and fast service would go back to have my oil changed Everytime
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by BOUDREAU676
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2024 -
Shottenkirk Fort Madison responded
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Great experience!
Great people to work with! I bought a used car that I’m very happy with.
Great people to work with! I bought a used car that I’m very happy with.
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by MRG761
Verified Customer
Verified Customer
Sep 04, 2024 -
Shottenkirk Fort Madison responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!
Everyone is always very friendly and helpful, they get me
in without too much of a wait and Kurt is always fair in service. So far, I’ve never had a bad experience with Shottenkirk service!
in without too much of a wait and Kurt is always fair in service. So far, I’ve never had a bad experience with Shottenkirk service!
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by SUNSHINE2869
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kurt in service 5 star
Aug 28, 2024 -
Shottenkirk Fort Madison responded
SUNSHINE, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Made a quick stop at dealership, Cathy was courteous,
knowledgeable and very helpful. Will ask for her again.
knowledgeable and very helpful. Will ask for her again.
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by PVFARMS1913
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2024 -
Shottenkirk Fort Madison responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Fort Madison. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Fast,thorough, friendly andconsiistant.
They take care of you!! Gives options and advise!! I'll be back!
They take care of you!! Gives options and advise!! I'll be back!
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by RVWILSON29
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2024 -
Shottenkirk Fort Madison responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!
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